The location to the proximity of the convention center was great. The rooms were clean, the beds were comfortable, and the breakfast was great. The staff was great too.

The main reason I got a hotel so close to the convention center is because I wanted to save on parking. I could walk to the convention center from the hotel in about 10 minutes. Parking in a parking structure was $30. What I found out about the hotel is that they charge you $20 to park in their parking lot. This was the first time in my life that I was charged to park my vehicle in the parking lot of which I am a paying customer. YOU THINK that that would be included in the price to stay at the hotel. If feels like nickel & dime stuff. Best western should include that in their price and let someone make the decision as to whether or not they want to stay there.

We stayed five nights. Travel is not easy when we get older. The location was very good. It was close enough to walk most days except for the 100 degree weather. Breakfast was really good. The staff was efficient and friendly. I like to exercise in the swimming pool and the pool was warm and clean. The self laundry was clean and I used it twice. Ride share is easy from this location. We didn't rent a car. We didn't need it. We went to a wedding in Mesa and didn't have any trouble getting there and back with Lyft. I recommend this place and I will be back there sometime. The room was big with two queen beds. The sheets and towels were good quality.

I can't think of anything.

We came from New Zealand. We were very impressed. Staff were very helpful. The breakfast was excellent something for everyone. Bed was a very comfortable bed and everything nice and clean and attended to. We would definitely recommend this hotel. The location is excellent easy walk to downtown the light rail. This hotel exceeded our expectations it was excellent value for money.

Breakfast was wonderful for the first two days. However, the last day, there was a huge group of people who cleaned the breakfast bar out. The poor girl running the breakfast was doing her best to restock the food, but she couldn’t keep up. The location of the place was great for our conference at the Sheraton, which was an 8 minute walk. Overall, a good stay with no complaints!

The beds were super comfy! the AC unit was awesome, so easy to control the climate in the room and you could even turn the fan off if you don't want it constantly running. The fridge kept my beer nice and cold! The microwave was super convenient! The location is fantastic! Arizona State University is right across the street. The breakfast was from 6am to 9 and then till 10 on weekends. It was great! Hot scrambled eggs, biscuits, bacon and sausage links!There is a gas station on 7'th St if you need snacks, beer, gas, etc. Be sure to eat at Taco Boys! Best mexican food ever, it's on 7'th St.

Nothing cause it was all good! Perfect 10

Awesome location near Roosevelt Row. I especially loved walking to the farmer's market on Saturday morning. All the staff members I spoke with were also very friendly and helpful. Would stay gain for sure.

Pillows weren't super comfortable. The drain in the bathroom was also slow to drain. They seemed to be having some troubles with their laundry as well because there was a lack of pool towels and we had to jump through some hoops to get extra towels for the room.

The beds, bedding and pillows were the absolute best! Room was a great size!

Didn't like the fact that the washroom doors for the pool/spa were always locked and that you had to go to reception for a key while dripping wet and having to go very urgently. This was a very poor set up. Suggestion: get a door handle installed with key pad for your guests!!

Nice hotel positioned in Downtown Phoenix, room was large, with Two Queen sized beds, and facilities on site, including breakfast were very good. Hotel is situated near the arts district with lots of great bards and restaurants which we had a little time to explore. Well worth a visit.

Rooms need a refurb, but were ok for a short stay.

The manager helped us check in made it smooth, simple & quick!!!

The attitude of the lady that was helping the other people check in. The lobby was full of people trying to check in she didn't ask for help until there was people waiting outside forming a line. We fortunately got the gentleman that helped us because the tone, attitude & delivery of information from the heavier curly haired woman was just displeasing.

-wonderful breakfast! -enjoyed the pool -comfortable beds -had a suite so enjoyed having a small fridge & microwave -loved having the little shop in the lobby where we could purchase snacks etc

They didn’t give maid service daily, which is OK, but we had to ask the reception gals for fresh towels & extra garbage container bags. We stayed 5 nights & had to take our garbage bags to the front desk for disposal.