The hotel was lovely and comfortable- great rooms, convenient location, cozy pool and saunas.

1. Slippers are only provided for 2p as well as robes. Not a big deal for me, but not for all the guests- as a result people are moving between pool and their rooms wearing towels… People also enter the changing rooms wearing their street boots… making changing rooms dirty 2. Restaurant- try to avoid it !!! Terrible food and service.. ruined my moms birthday. I said I was not happy , but they still included Service charge, and after I asked to remove it- they still charged us… Such a shame

Some restaurant staff had long hair that should have been tied up. While serving sometimes hair fell into plates. Small item on Christmas day but was noticeable

Clean room, great food, friendly and helpful staff

Whilst a good, central, location it didn’t feel like I was in beautiful Bath. It was quite murky in the area around the hotel

Location is great - it’s an easy stroll to the Center of Bath. All the staff were very friendly and accommodating. The rooms were big enough and the bathroom had both a shower and a bath. The beds were very comfortable and I found the pillows out of this world… I wanted to buy some but unfortunately they don’t sell them. I wasn’t keen on their Antipodes shower wash etc but that was a personal choice at least they have them available for you to use . We don’t eat at the hotel so can’t comment on that. The gym was fairly small but functional. Over all a really great experience.

Nothing springs to mind .

Second time coming here, absolutely love it! Perfect location & the rooms are so lovely! We stayed in the superior room & it was so spacious, my only bit of constructive criticism is that the room could use a sofa, there was a big empty space by the window where a sofa would be perfect & offer additional seating. Loved the addition of the coffee machine in the room & the staff were always happy to bring up fresh oat milk & extra coffee pods upon request. The bathroom is so spacious & loved all the toiletries; such a lovely selection & the best I’ve had at any hotel by far. The location is perfect, everything is within walking distance. Spotlessly clean too! We look forward to coming again next Christmas for our annual visit. One very happy couple :)

The swimming pool/ leisure facilities were a super bonus during a spell of hot weather. The pool is quite small so if it is busy you won't be able to swim lengths. We went early in the morning (7am) and it was empty both mornings. There is a steam room and sauna, and also a gym which looks well equipped. The room was a fabulous size and impeccably clean. I was staying with my sister and we had the luxury of two kingsize beds. The bathroom was really well equipped. The staff were incredibly friendly and helpful

Lack of parking on site. Although the public car park was within 8 minutes walk, it was still a walk (in the rain on one day), pus a huge extra cost approx £35 for 48 hours.

This is a lovely hotel - looks a bit meh from the outside but when you get in, it is classy! Staff could not do enough to help (special thank you to Carolyn in the restaurant). Bed is wonderful, I would buy those pillows for home! Fluffy white towels. Excellent pool / sauna / steam room ... exactly what you need after a long day of travelling. Breakfast is cooked to order and there is a wide range of cereals, fruit, breads, etc. If you are undecided, try the scrambled eggs - fantastic. I prepaid for a set menu 3 course evening meal and would recommend it - this is not an ordinary hotel restaurant! They will give you fresh milk for your room on request. My new favourite hotel in Bath 👍

Unusual not to have a room service / late evening offer - I arrived too late for the restaurant on my first night. Fortunately, there is a little Tesco about 7 minutes away that stays open until 11pm so I ended up with a sandwich & bag of crisps 🤣

Great location: five to ten minutes walk to all the main sights of bath. Friendly staff, super comfortable bed and lovely spacious room - was given an upgrade to a family room upon check-in and my room was ready on arrival very impressed I could get into my room at 10am! Thank you!

The spa facilities were quite basic, the pool temperature was freezing. Booked an hour slot and stayed fifteen minutes it was too cold to swim in the water. Also if I’m honest the breakfast wasn’t great regarding choice on the buffet. Would have expected more from the four star hotel and coffee was not good. Would be nice to have a nespresso machine in the room instead of a kettle - the premier inn opposite has this so think it would be a good addition.

The rooms are clean and comfortable, with a gigantic bathtub and a separate shower. There is an indoor pool, but you'll need to make a reservation at the front desk in advance. The swim time was an hour, but my kids loved it. They even have a waterfall, a steam area, and a gym. The staff was terrific. It was my twin's birthday, and I pre-ordered a cake. It was delicious! I paid for the continental breakfast, which was perfectly fine, and my twins loved the pancakes. The area has numerous restaurants within walking distance, including Thai, Pizza, and pubs, which were all close to the hotel but far enough away that you don't hear a peep while you're sleeping.

Hotel check-in was at 15:30, unless you paid a 20-pound fee for early check-in. There is no parking on site, but a long-stay parking area is available approximately a ten-minute walk away. The only thing we really disliked was that we could only stay one night. Wish we had longer!

This hotel is very clean and luxurious yet inexpensive. The spa facilities were also great, and it wasn’t very busy when we went (midweek) so pretty much had it to ourselves! Great location, near to everything. The bed was super comfy. Nice toiletries, robes & slippers in the bathroom. Staff were very accommodating too. Would definitely return.

Nothing! Told them we were there to celebrate a birthday, they left a cute little rubber duck and small box of chocolates, which was a nice touch…only suggestion is that maybe would’ve been nicer to have a bottle of bubbly instead? But this is so minor, as any gift is appreciated.