Modern, clean, comfortable rooms. Spa and pool area are outstanding and one of our main reasons for booking.

While the room rates are very reasonable, given the quality of the hotel, the food and drink prices border on ridiculous. We really wanted to enjoy breakfast in the hotel restaurant but £40pp is just abhorrent. Cocktails at £18ea - again I know this is Bath centre but better value drinks and we will drink more overall - not rocket science. A small coffee wins at £6 - wow. We would have dined in and drunk a lot more if the menus offered better value. As it was we spent several hundred pounds at many of the fine bars and restaurants immediately outside the hotel.

Room was lovely, breakfast was great quality and thankfully inclusive as it would have cost £40-00 per person otherwise

We went at great expense to stay at a spa hotel, when we got there, we were told from 10-6pm we would have to pay £70-00 per person to use the spa baths/pool which we were very dissapointed about considering we had already nearly spent £500 for the room for 1 night

This is a superior hotel. Staff and service are top.

There are a lot of hidden extras at a high cost. We assumed hotel guests could use the spa at no extra cost all day. There was an extra charge of £70 per person between 10am and 7pm. Our booking included breakfast but to have a full English breakfast you had to pay an extra £40.

Everything, apart from the spa.could not fault the staff or our room, restraunt was Excellent and very well priced.

The spa was a massive let down, most of it was off/faulty. Entry times were in the middle of breakfast or dinner. And Extremely busy due to the small time frame.

A beautifully restored hotel with all of the amenities necessary for a leisure vacation abroad. Bath is exceptional, yet our private tour guide took us to Stonehenge and the village of Mel’s for an exceptional meal. Highly recommend that visitors consider exploring the countryside. Lovely.

Very little to not like; e feel the spa was lovely, treatments a bit pricey but expected on Holiday in such a luxurious location as Bath, England.

Beautiful hotel, comfortable and the rooms were so comfortable, exceptionally clean and a great size. Staff were attentive and friendly. Seamless check in and out. Excellent location.

Unfortunately, the spa had many jacuzzi jets that were broken. Nearly all bar two. So we weren’t able to enjoy those in the limited time we had in the spa (hotel guests have exclusive access 8-10, 7-9). We also had to seek breakfast else where as we could not justify spending £40 each to have this at the hotel.

Service was 10/10 - the general manager Mark made our stay beyond our expectations! He selected us a quiet, city-facing room, helped my partner organise flowers to celebrate my birthday, and greeted us with a joyful hello at all times. The room was beautiful and had the most stunning view. Breakfast was fantastic and a great range of food items.

The spa was quite busy at times (in hotel guest open hours) and the hot pool was not open. Would perhaps recommend longer hotel guest open hours to avoid the rush.

the location cant be better. nice touch of music in the room with quality speakers. warm floor in the bathroom. comfy bed. nice spa and pool area

1) the room was very cold, heating system was not that great. 2) the amount of money they charge for breakfast is ridiculous and totally not worth it. 40 Pounds for English breakfast with small portions. 3) the spa is amazing but guests of the hotel are limited to use it only between 7-9pm or 8-10am.

Lovely facilities and spa. Breakfast was good. Staff was helpful.

Seagulls scream at 4 am just outside the windows, every morning. They seem to live in the rooftops. Dinner food was not that great in the restaurant.

this was our second time visiting the Gainsborough and we will sure be back!

the only gripe we had was the times in which we could use the spa facilities. paying so much for one night to not be able to use the spa when we like was annoying! the times we could 7-9 felt silly as that’s when most people go out for dinner!