Homely, welcoming, accommodating. The two landlords were very friendly.

There were a few areas for improvement. The washbasin stand needed pairing and the ledge the cabinet stood on was very dusty. The shower plug cover needs replacing. The radiator was falling off the wall and the bedside cabinet was stained with mug. Provide some coasters. Tea shelf was too high. Wardrobe needs painting. I understand these are new managers so in time all these little things will be dealt with I am sure.

I recently had the pleasure of staying at Arden House NEC and I must say it was a beautiful experience. From the moment I arrived, the staff was incredibly welcoming and made me feel right at home.

I will definitely be recommending this place to friends and family. The choice of breakfast options was excellent and the overall ambiance of the place made it a fantastic place to stay. Thank you to the team at Arden House NEC for a wonderful stay!

Beautiful house, very clean, lovely, and quiet through the night. Free parking on the drive. Tea/ coffee facilities were not expected but a nice surprise for a coffee before setting off. The Tv remote could do with being replaced as all the pictures and numbers on the buttons have worn away so difficult to use, but we managed.

Arrived after check in time of 10pm due to issues with travel disruption but was in touch with property and they had no issue stopping a bit later to let me in which was very good of them. Room was comfortable and good value for money. Easy to get to airport.

Would have liked opportunity for breakfast, even if paid. Maybe need to arrange in advance as only mentioned when I arrived after 10pm to check in.

It was a clean room and was very quiet seeing as we were near the airport. Slept all night

Bed was a little uncomfortable compared to my bed at home, and missed not having bacon or sausage at breakfast - we had chicken sausages instead. Would have been nice after our welcome that someone was there to see us off!!

Great location for what we needed. Definitely stay again . Could hear the planes setting off such a good location to the NEC and airport. Definitely not short of plug sockets.

Possibly look at a new mattress but it was a comfy bed. Light near window needs fixing 1 x prong was missing.

Fab looking room, very comfy bed, quiet area, there was free parking too if needed. Proprietors were lovely.

Breakfast was minimal. Was not offered a choice of white or brown bread for toast. There were no preserves or yogurts offered. Two things to note: quite steep set of stairs up to rooms, also the accommodation is further out than we understood set within a residential area (not within walking distance of the nearest train station) but taxis and ubers are reliable enough if you havnt a car.

A friendly welcome and easy check-in, the room was spacious, clean and modern with all the usual hotel amenities. The en-suite was large and looked very new. Breakfast was freshly cooked, perfect poached eggs. The owners are very friendly and approachable.

A blind on the en-suite window would have made me feel more comfortable and the shower head wasn't easily adjustable, only small things that weren't a huge issue but would have made my stay 10/10.

Easy access to airport and able to park car during holiday. Warm welcome Clean room altho bathroom was a bit tired. Bed was clean and comfortable. Tea and coffee most welcome. Ideal for our short night before flight Given details of taxi company who arrived to take us to airport at 2.45 as booked

Suited out needs

Location is great, really close to the airport, and still in a very quiet area, rooms look like they could use a bit of maintenence. But considering it looks like it's run by maybe 3 people at most, they have done a good job keeping it up. I've had worse experiences at large hotel chains. The man who initially greeted me upon arrival was kind of abrasive in the short time I interracred with him, flipped out about covid when I was simply attempting to hear him more clearly. I was very exhausted from a long flight, and would have appreciated it if he was a bit more understanding or simply didn't over-react. The older woman who ran the morning shift was very friendly though and cooked a nice hot breakfast, very good tea as well. I also appreciate the fact they were fine with such a late check in due to my flight getting a 10 hour delay and it was easy to communicate this with them via text.