The bed was really comfy and the room was really clean. Bedding was great quality and spotless. Bathroom was also spotless and the toilet roll was noticeably good quality too. Two sets of towels also and an iron and board as standard. Staff were lovely and made an effort to try to do their best for you.

It was £45 for on-site parking for three nights and breakfast wasn't included either which added a chunk of cost to the trip. My room card failed twice which meant me going up and down in the lift back to reception. Food was good but wasn't exactly as described (one fishcake instead of fishcakes, no lime) and in spite of me asking for things to be brought out together they weren't on one occasion which left me with my meal in two halves. I was shattered and just wanted to eat and sleep and not chase food and be unable to get into my room. Apart from that it was a lovely stay.

Close proximity to NEC, parking on site, allowed dogs, spotlessly clean rooms, very helpful staff. Breakfast pretty good with plenty of food available, good coffee and range on the buffet. Gluten and lactose free alternatives available; more for breakfast than evening meal. Rooms had lots of tea/coffee, good hairdryer, iron and full sized ironing board. Good kettle. Housekeeping staff very pleasant and helpful.

The evening food was little more than acceptable. Staff are all very helpful and pleasant but very understaffed on a busy Saturday night with a full hotel. On the Saturday the queue to order food and drink was very long and there were just 2 members of staff to man the bar, take orders and give out the food. The chef had to come out to serve food. I was very impressed by their helpful attitude despite being so obviously under pressure. There was a limited menu that night probably due to being so short staffed. For the price the evening food was very disappointing and mostly frozen food that had been reheated.

near to airport good value for money,check out was great,receptionist was great at her job,she went above and beyond her duty to give us the information we needed about airport location etc..she was on front desk at 830am on Monday morning we didn't catch her name but she is an asset to the IBis hotel group

bar staff on Sunday evening the 20th not to pleasant I understand alot of extra people at hotel due to storm Ashley but the guy that was serving and balancing up bar and turning people away and telling them to come back in 5 mins was a little to much not a pleasant person to deal with at all

Easy walk to and from NEC, staff were excellent, from front of house to bar staff ,everyone very friendly and gave off the impression that nothing would be a problem for them if you asked for something.My room was fine,cleane and everything that i needed was there, only thing i,d say there were marks on carpet that appeared like bleach had been spilled and lifted colour, and plastic tubing on shower was dirty looking inside, be hard to clean a design fault i,d say

Only the two things i mentioned above bleach marks on carpet and plastic tubing on shower that i,d say was a design fault stopping being able to clean it.

From the moment we stepped upto the reception desk it's was absolutely brilliant the two receptionists Nora and Helen were so lovely very professional in checking us in and sort parking out and then we had a load of questions and they were so knowledgeable and helpful it was a breath of fresh air . we have never stayed in an Ibis hotel and we travel around for Hyrox competitions and in the future Ibis will be our go to accommodation on our travels. I have friends that travel with us and for business so I'll definitely be spreading the Ibis love , all the best to your great team Glenn

Room was very comfy, food in restaurant was lovely and we were given a free drink which was a lovely touch, everywhere was super clean and staff were friendly

Be careful when booking, this hotel is access to the airport via shuttle, we were not aware of this as distance says it is close (train tracks are in the way for direct access) although this was easy to use first shuttle is half 3, our plane was 6 thankfully we had dropped our suitcases the night before. The heating did not work in the room although there was a notice in room saying it wasn't mentioned when booking.

OVERVIEW... Taking the plunge as my first time away solo, I decided to stay at this hotel as it was right next to the NEC and B'ham nternational station. The room was spacious as was the bathroom, the lobby and restaurant areas were very open. Unfortunately some places need a touch up like big stains on communal carpets, but I believe in the upcoming months certain areas will be having a makeover/revamp. The staff were great and very friendly, any issues or questions I had they helped. Helen on front desk, Harry and the girls at the bar and even housekeeping and other staff I had interactions with were all positive. I will be coming back, especially if there is an event on at the NEC that I wish to attend. PS: Found a hedgehog on the grass at the back! NEARBY ACTIVITIES... Obviously you have the NEC next-door, which doesn't take too long to get to. There is also Resorts World at the NEC, which I didn't go to this time; but this did seem to close early. You also have B'ham International Airport which had lots of activity, an easy access viewing area too for all you fellow aviation geeks. You can also catch a train into B'ham too, which was easy. ROOMS... I believe I had a queen room, it was spacious for one person but the AC unit took some getting used to with the controls. The bed was comfy for me, lots of lights if needed uncluding an additional fan and kettle should you wish to use them. It was a clean room, and a cleaning service is available during your stay should you wish. SAFETY... The fire alarm is loud, the building is not overly complicated to navigate. WALKABILITY... A short walk (10-15 mins) to B'ham International station, and 20-30mins walking depending which way you go and where your hall is at the NEC. For access to the hotel from the train station, there is sign posted stairs and a lift on the bridge from the station to the NEC. I would say it takes about 20-30 mins to walk to the airport too.

Just some touching up in areas is needed, like big stains on communal flooring (stairs) and that's the only negative I have really...so nothing major.

The hotel and the food were great

The bar staff taking food orders could not understand English, we ordered everything at the same time, had to check because the cost seemed low, meaning we realised the bar staff had not taken our actual order. We ordered again, then waited over and hour for the food to arrive and then when it arrived, different meals were missing, so we had to keep pointing out what we were missing, over the next hour we received all the meals, but we didn't get to eat together. The food itself was good, but it wasn't a great experience.

For a budget room we used as a base, it was absolutely fine. It was clean, had most of what we needed and staff were pleasant. The room was a decent size and it was in short walking distance from the NEC.

It was all ok, there was nothing we didn’t like. Staff didn’t pay much attention to detail and joked amongst themselves and there was no USB charge points in the room but all that is fine for what we paid. There was a room rate of £278 outside which would have been far too much for this hotel and we wouldn’t have been happy to have paid that.

The comfortable room and proximity to the airport

The poor signage from the station for people arriving by train ... it was really difficult to find the hotel even with my phone map as it took me to the wrong side of the railway station car park and then I had quite a walk along the road. As it was daylight it wasnt too bad but in the dark it would have been almost impossible and quite frightening. The receptionists were busy when I arrived but could have acknowledged my presence, smiled, and apologised for keeping me waiting before checking me in.