The room was a higher spec than I believe I paid for which was appreciated. Very spacious. On arrival it was lovely to be offered a glass of prosecco or water and on departure, again we were sent away with a cold bottle of water. Lovely touches. We also had assistance with our bags to our room. I appreciate this as we'd had a long journey and it doesn't seem to be a 'norm' anymore. The breakfast was first class. So much choice and beautifully presented. We would have liked an early start for breakfast but that's only because we were working. At any other time the opening would be perfect. Again, excellent, friendly staff and the healthy smoothie that was offered as a taster was lovely.

The decor is dated and I was right alongside the main road but you offered a fan which I used and could therefore keep the window closed so no issue there. The shower is quite poor. Needs attention as do the showers in the other 2 rooms on my booking. The decor and showers were an issue in each.

Brilliant staff. Lovely vibe to the hotel. Quality of the food great. Great location/views.

Despite all the great things, I did think £550 a night for a family room was a bit steep. Additionally I’d highlight two areas for improvement: - no aircon: even in 23 degrees, it was getting hot in the room - no ability to buy drinks at the bar: table service only got a bit irritating, albeit the staff were attentive and friendly at all times. I’d still just like to go get a drink when I like, for £550 a night.

Check-in and check-out service was efficient, helpful and gracious. Breakfast was also very good, with lots of fry-up and cereal options. One quibble: I booked my hotel stay through Booking.com. A problem arose when I was charged for my room upon check-out, when I had already pre-paid through Booking.com. Fortunately, your check-out staff were quickly able to see this so I didn't double pay.

One of the two electric car chargers was not working, so I could not recharge my car. The other charger was being used by another hotel patron. Also, it would be good if there was an alternative option to cow's milk on offer for breakfast. Soya or oat milk are increasingly popular alternatives but weren't on display.

The location is amazing especially the view is the main feature of the hotel, you even get to enjoy this from the hot tub in the spa! You can borrow dry robes which is perfect for the beach and even just going for a walk on a cold day! Staff members were very polite and helpful especially on reception and room service!

The bathroom had no character and was very clinical. The room was rather warm (we stayed in January) as there isn’t any air conditioning. Booked at 7am session in the thermal spa and the spa attendant didn’t turn up until 7.15am to let us through

The view of the sea facing rooms is to die for - absolutely incredible. If you are lucky to get a balcony your room is out of this world. The beds are not the most comfy and I found the pillows really quite hard. If I go again I will take my own. The staff were out of this world on the whole and with my disabled mother they found things for her that we had forgotten to bring which made life MUCH easier for her, which was fantastic. Buffet breakfasts amazing.

They hotel has problems providing food that isn't in the restaurant. There are about 4 options to have at the bar and you can have them only in a certain place. It was really strange and created all sorts of problems for us.

Unique and wonderful location

Prices are constantly rising

The room was lovely and comfy The spa was amazing and relaxing but I wish we were given more than 45 mins a day... The food was excellent and the chef went out of his way to cater for my allergies which I'm so grateful for! Staff were awesome and so friendly Definitely coming back again xxxx

Just the spa wishing it was more than one lot of 45 mins per day as the thermal spa was so empty all the time so would of been ample room for more people xx

The breakfast I requested was provided for me at 5.30 promptly I liked the yoga and Pilates classes held on the lawn overlooking the beautiful expanse of beach below. The choice of swimming in the indoor or outdoor pool. Followed by a water massage I the revitalising pool and relaxing in the steam room as well as being provided with bathrobes and cool slippers Guardian , telegraph and daily mail newspapers in the lounge The lovely path to the beach . Friendly atmosphere, and being there for half-term with happy excited children who were enjoying the opportunities to have surfing lessons.

I would have liked more activities for adults., not just the children . Although the provision of yoga and Pilates was great

I absolutely love this hotel and it’s location. My family live locally and this is the second time I have stayed there. The staff are excellent they cannot do enough for their customers they are extremely courteous and nothing is a problem for them. I cannot praise the hotel enough it is immaculate and I should imagine the organisation behind it is spot on.

The only thing I found not entirely good was the pillows on my bed I intended to take my own from home but forgot . However I feel pillows are a very personal thing and what suits one person may not suite another. All in all there is nothing I do not like

Staff very helpful. When my taxi to a funeral in Dunster failed to show up on the Sunday Paul the porter rang around to find a replacement which was very kind of him.

I was disappointed that despite the fact I'd stayed there several times before they could not find my details. In November I had told them that due to a hip Operation I needed a lift yet the first thing that happened after a long journey was that I was shown to my room up stairs with no lift.