The breakfast was excellent- the choice was extensive and the quality of food and how it was cooked was excellent. The staff were outstanding- so friendly, helpful and just amazing. You couldn’t say one person exceeded their colleagues- they were all good. The room was clean, comfortable and the bathroom was well planned, clean and modern. We had our dogs and it was close to a park- great walks. Very dog friendly and very much value for money.

The air con wasn’t working but we were offered alternative rooms . The outside looks scruffy. Inside was so much better. Glad we stayed

I arranged as the last minute staycation for my little boy's birthday. When's the hotel realised it was my son's birthday they want above and beyond. Festival the reception staff gave chocolate to him then we went and enjoyed the swimming pool facilities only to arrive back at our room to lovely helium balloon being delivered. We then went to dinner where they had decorated a booth with birthday bunting and Balloons, it was beautiful food was absolutely fantastic too and just as we thought they were done they bring out a beautifully decorated happy birthday plate of cakes singing happy birthday. Every single staff member went above and beyond even the chef come and introduced himself . The staff didn't actually know that my son's had a really hard time recently so them doing this for him was very special. When he left he cried saying it was probably the best day of his life. Thank you so much

Lovely modern bathroom Free toiletries Great hospitality tray Friendly staff Free spa facilities Free parking Dog friendly Great selection of food for breakfast The lad with the headband was extremely good at his job and was very much on the ball and clearly very conscientious. He pulls a good pint too. Extremely helpful.

Unfortunately my evening meal was a disaster. I ordered a Risotto but the rice was hard. The Manager was really apologetic and didn't charge us for it and gave me some complimentary garlic bread. My husband enjoyed his meal, which I did try. The wine was lovely too.

The staff were very very good. All of them. This made the stay for us. Gym was very well equipped and pool was a good size. Staffed for towels etc. these made the stay with kids better as we were there for wedding so not much else planned.

Pool was due repair one of the mornings but we did manage to get into it other days. Very good facilities for kids to keep them busy. Some of the fixtures were aging but you were doing renovation works so this will be a top hotel in no time.

The staff were lovely, the hotel was lovely, it was lovely to return after we got married there in 2018. Nathan (i think that's his name) in the restaurant at evening meal and breakfast was so lovely and helpful. Thank you. Bed was comfortable, pool was a lovely temperature and the food was great. Kids eat free is a huge bonus too. And great selection at breakfast!

The aircon wasn't working so it was stuffy in the room, fans were provided and I appreciate that's all that could be done. Thanks.

Rooms were lovely and comfortable and the bathrooms were modern and very clean. Breakfast was lovely - we are vegan but there were lots of different options we really enjoyed trying. The breakfast staff were really friendly and helpful. I hope to visit again soon!

The tv signal was not great at times and the windows let in a bit of cold air but it was fine with the air conditioning. Plant milk for the tea and coffee in the rooms would have been lovely but I'm sure if we'd asked for it it would have been provided.

Breakfast was lovely and kept well stocked Pool and facilities were clean and well kept Bedrooms and cleanliness were great Price for the above was very good Staff were friendly Location was good

Car park was a bit rough. Building from outside needs work but inside our rooms were clean and comfortable. We also got told the evening before we couldn't have family room . But instead two rooms which was a good resolution we were happy with My kids loved the hotel would stay here again

The grounds were very nice, the layout o the hotel was good and the staff were excellent, especially the woman on reception, Sam I think. We stayed three nights in two Holiday Inns and ate dinner each night and I was pleasantly surprised by the quality and reasonable pricing!

On our first stay in Bromsgrove 75 people had booked breakfast but 120 turned up which put pressure on kitchen staff. As a result it took longer than expected to have an adequate choice. I noticed that the man on reception hadn't asked us, a party of 5, if we required breakfast when we were booking in. He really should have! Although at £10 it would have been good value I was disappointed about the wait on the first occasion and everything on the second occasion was cold!

Everything. We stayed in an updated premier room, and it was superb. We had a corner sofa and lots of room. Very clean. Reception, front of house, housekeeping, bar, and breakfast staff were great as usual. Good food. So dog friendly too..!! This is our third stay this year as we need to stay local to the Bromsgrove area, and have booked our next two visits with this hotel also. Wouldn't stay anywhere else.

Nothing

The room I had was clean and tidy. Bed as always very comfortable. Breakfast, being self service, had everything you could ask for. The room was cleaned and turned daily however on 1 day provisions were not replaced.

The card key system for this room was terrible as very day I had to have it re-charged. Parts of the carpet in the room was thread bear (near bathroom). Tap on the shower was missing and the plug in the sink did not work as it should. However none on these spoiled my stay.