Very happy with my room once I had upgraded (See comment below) The breakfast was lovely and an excellent selection. Perfect location as my granddaughter was getting married at Emmanuel College. The bottle of Prosecco was a nice touch too.

As I was travelling alone I booked a "Cosy Room". I was extremely disappointed when checking in to be told that the Cosy Room was so cosy it didn't have a window! I had no other choice but to upgrade at an extra cost. When I booked the room there was no mention about the room not having a window and I think you should make this very clear.

Our room was lovely and a very generous size, with a huge seperate bathroom and a seperate toilet. The renovations to what was once an old university college were tasteful and the bed extremely comfortable. The public areas are lovely, with a great view over Parkers Piece.We had a small problem with the shower, which was fixed instantly. The staff were without exception friendly polite and extremely helpful.

Our room and bathroom were a little dark. We stayed fo several days, and in that time the breakfast, whist a comprehensive buffet, seemed a little repetitive and the quality could have been higher.

The building is stunning and the refurbishment which was carried out a few years ago was money well spent! The bar and restaurant were lovely and the additional area to sit in called "the library" was beautiful and comfortable. The room was spacious with a beautifully fitted bathroom. High praise to the staff who were all friendly and professional and totally adhered to necessary Covid requirements.

There was unfortunately a lack of storage space in the bedroom and the toilet flush was not the greatest! On our second night we were woken up at 4am by the fire alarm - a bit worrying at the time and the night staff did not actually say what had happened or apologise for the inconvenience.

Amazing hotel, beautiful building, great bar and the room was also very nice and comfortable. Breakfast also had lots of great options.

Check-in was meant to be from 4pm, we arrived at 5pm and the room was still not ready - the receptionist offered us complementary breakfast which was a very nice gesture. We were then waiting at the bar for the room to be ready and reception was meant to call us. At 6pm as still no call i went to check (since we were meant to have a room within half an hour after our arrival) and another receptionist processed the room - when i asked why no one called as promised she said « because she just found a room » which i did find a bit of a weird response - but all in all, everything went well.

I and my kid stayed in University Arms Hotel for a long time before we settled down. This is a classic hotel, tasteful in details and have very good staff, especially Ms Fidan in reception, she is such a kind, friendly, considerate and professional lady, she always made me and my kid felt so warm during our long stay.

During our long stay, we met two times of elevator problems and three times of suddenly rang fire alarm, all the fire alarm turned out to be safe, the second time of elevator problem was a bit dangerous but the staff rescued us quickly after we pressed the emergency button. Hopefully could be better.

I and my kid stayed in University Arms Hotel for a long time before we settled down. This is a classic hotel, tasteful in details and have very good staff, especially Ms Fidan in reception, she is such a kind, friendly, considerate and professional lady, she always made me and my kid felt so warm during our long stay.

During our long stay, we met two times of elevator problems and three times of suddenly rang fire alarm, all the fire alarm turned out to be safe, the second time of elevator problem was a bit dangerous but the staff rescued us quickly after we pressed the emergency button. Hopefully could be better.

I and my kid stayed in University Arms Hotel for a long time before we settled down. This is a classic hotel, tasteful in details and have very good staff, especially Ms Fidan in reception, she is such a kind, friendly, considerate and professional lady, she always made me and my kid felt so warm during our long stay.

During our long stay, we met two times of elevator problems and three times of suddenly rang fire alarm, all the fire alarm turned out to be safe, the second time of elevator problem was a bit dangerous but the staff rescued us quickly after we pressed the emergency button. Hopefully could be better.

I and my kid stayed in University Arms Hotel for a long time before we settled down. This is a classic hotel, tasteful in details and have very good staff, especially Ms Fidan in reception, she is such a kind, friendly, considerate and professional staff, she always made me and my kid felt so warm during our long stay.

During our long stay, we met two times of elevator problems and three times of suddenly rang fire alarm, all the fire alarm turned out to be safe, the second time of elevator problem was a bit dangerous but the staff rescued us quickly after we pressed the emergency button. Hopefully could be better.

Staff very friendly and helpfull Clean room and facilities Perfect location - easy walk to the center of Cambridge Breakfast mainly good - very good scrambled eggs; sauteed potatoes; mushrooms; fruit & juice selection; toast/bread; coffee/tea choices Contiental breakfast choices very good Afternoon tea excellent - sandwiches and pastries continously replenished

Some breakfast items dissapointing - fried eggs hard and cold; sausages & bacon over cooked (it's not possible to keep cooked breakfast items warm under heat lamps or in heated pans - they must be cooked fresh when ordered) Pastries not fresh Expensive bar drinks Dissapointed with charge for use of hotel parking A little overpriced compared to other hotels near by

The staff were helpful and we were able to leave our bags with the hotel well before our check-in time to go to explore the city. The location was fantastically central for a quick walk into the centre. The room was comfortable, with excellent facilities and lovely bathroom products.

I think that, by checking in early to leave our bags, we missed out on information about the hotel's facilities and there was no hotel guide in our room (I had to search the website thoroughly to discover breakfast times). There was a wedding the evening we stayed and the music was extremely loud (we could hear and identify what songs were playing from our third floor room). To be fair, the music ended at precisely 11.30pm and we had a good night's sleep after that.