Great location. Lovely character, very clean. Lovely staff, very friendly and helpful. Loved the lemongrass diffusers. Place smelt lovely Blocks restaurant amazing

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After booking last minute we were pleasantly surprised on our arrival. The receptionist was so friendly and welcoming and talked us through everything. The room was just right, with a super king-size bed needed desperately after wild camping. We visited the Block steakhouse, which is connected to the hotel and we had the most amazing Chateau Briand with sides and delicious wine. After a comfortable night's sleep we went to breakfast and again the staff were very friendly and welcoming. The food was just what we needed again and was fresh and again delicious 😋. Thank you to all the staff

Booked multiple rooms for family members. The single rooms were tiny, bathroom was in a closet, however it was clean. The main suite / superior king room was awesome, huge, opening up onto courtyard and was very comfortable. The restaurant attached (Blocks) was expensive but had awesome food, the best gravy I’ve ever tasted. Would definitely stay here again :)

There was building works going on during our stay, had to drag our 25kg luggage upstairs, then downstairs , then up again. No help was really offered. The breakfast was tasty but would have preferred being able to select food and drinks from a buffet style, rather than food coming out in a random order. Staff could have been more friendly, or at least not be within earshot when talking about its visitors.

Location - Delighted to find that the hotel was in original old building, right in the main town so it was an easy and interesting walk along to the birthplace of William Wordsworth. Room was spacious with all amenities - tea/coffee making facilities, tv, hairdryer, free WiFi, small ironing board and iron, ensuite had great mirror with motion sensor light and clock built into mirror Breakfast menu was superb with generous portions plus the option of a Breakfast Box, with yoghurt, cheese, flapjacks and apples Staff were generally very helpful and pleasant

The town generally was very quiet on Mondays and Tuesdays with only one or two restaurants actually open in the evening, including Blocks, the restaurant within the hotel, so we never got to eat there. From Thursdays, most places are open. Apparently, there's not enough visitors to warrant the restaurants opening on the off-chance, which is a great shame for the whole town. More visitors would benefit everyone.

The breakfast was very good.We had a large double bedroom which overlooked the road so we could see what was going on round and about. The car was left at the leisure centre car park (3 min walk)again included in the price as was the breakfast. If ever in the area again would certainly look to stay again.

Only one gripe was that there were no staff on site overnight .As we were above reception area someone had left ambient music on all night which although wasn't loud due to the speaker being just below our room did cause a disturbed nights sleep. It was mentioned to staff next day and they did confirm it was an oversight and it didn't happen again during the stay.

Free upgrade to an Executive Room. Room was great, large comfy bed, very large bathroom with two sinks. Hotel situated Very close to town centre. Car parking with a hotel pass at the local sports centre a few minutes walk away. Staff polite and very friendly. Breakfast included in the price of the room was made to order PLUS a complimentary takeaway snack pack also included.food was very good and again the staff were very nice. Dining and bar areas very clean with staff on hand to assist or serve patrons. Also a dog friendly hotel which is good to know as we can bring our dog next time we are visiting the area.

Nothing to complain about as we were delighted with the service and look of the hotel.

the hotel is lovely and we’ve been twice now on a visit to Cockermouth and Keswick. The breakfast included is lovely and fresh, the steak house was well worth the visit and the staff were all friendly.

we were in an executive room which was spacious and comfortable. it was 223, my only disappointment was the shower, it’s was a very small corner shower and the power was not good, the shower head was movable but didn’t stay and the space to get in through the was tight. I preferred our room last year to be honest, sort the shower and it would be a great room.

Very clean and cosy. Amazing water pressure and shower temp. Great breakfast and amazing morning staff. Very helpful reception and great at giving directions. Smelled like oranges throughout the building... can be a bit overpowering, but still delicious.

Noisy corridor, creaky floors... people can be heard walking and talking... but that's not the hotels fault... just inconsiderate guests. Lol. There is no on-site restaurant on mondays/Tuesdays. Parking is 'uphill', so be prepared to walk and sweat a bit. 😄

Large family sized room With really good shower Dinning space for breakfast was good mix of contemporary fixtures that very much complemented the older wood and stone of the historic building Free parking at leisure centre 5 mins/10 walk away was very useful

Very little parking space to drop and unload passengers with mobility needs of members of our party with small children. It seemed a busy little road during checkin times on week and weekends Not the fault of the hotel though. Just need to be aware

Staff were exceptional. Katrina went above and beyond to make our girls enjoy their holiday more. Our oldest who was celebrating her birthday was made to feel so special. Nothing was a problem for the staff.

Just little niggles. Such as a toilet roll holder in the family room and maybe a second mirror. Would have been great. And a fridge would have been good luckily we were able to use the fridge in the 2nd room we booked on our stay. But other than that. Stay was great.