My friend and I stayed at the Holiday Inn for Christmas holidays. We really enjoyed it! The room is cosy, very clean, there is everything you need. The beds are extremely comfortable, absolutely amazing! The windows overlook a quiet street and there are blackout curtains. Breakfast is terrific, there are options to choose from, there is always a spare table even during the busy hours. We would love to thank the staff helping with breakfast, very helpful and professional, super friendly and polite, especially VJ, he stole our hearts and made our stay extra special, with his warm smile and kind well-wishes every morning, he is a legend! Please, give the man a deserved recognition (and a pay-rise:)). The staff at the desk is also very welcoming and helpful. The location is the best, everything is literally within a walking distance, a tram which goes to the airport stops exactly opposite the hotel. Highly recommend, a good value for money!

The lighting in the room was insufficient.

I liked the breakfast every morning and it was all freshly cooked and hot, we had the biggest room in the hotel and the amount of space was great , the staff were welcoming and very friendly and I can't thank them enough and the hotel overall has made my first time in Scotland not the last time , I'll definitely be back

I wasn't a big fan of the view from our room but it was bearable, the drinks at the bar were a bit on the pricey side (£6.20 for a Corona) , the wardrobe in our room was a bit small for the good sized room that we had and we were limited to the amount of clothes we were able to put in there , the cleaner didn't change our bed sheets throughout our stay , I got a blood stain on the duvet cover on the first night and it was still there until I checked out 3 days later

The location of the hotel is just great! It takes 40 mins by tram directly from the airport, and the tram stop is just in front of the hotel. A convenient location for walks to nearby Colton Hill, 5 mins walk to bus station and 10 mins to city centre. A Tesco Express supermarket is nearby. Requested a quiet room as I'm a light sleeper, and we've got one facing behind the hotel. It was quiet, only the room doors closed noisily. It was clean, and the mattress was like heaven. Very comfy. Breakfast was an average bufet, not so tasty, but I really appreciated the soy milk and gluten free bread as I'm on gluten and lactose diet. The personel was mostly forthcoming, always present at the reception desk.

Location was fantastic, Edinburgh is not a big city, nevertheless this hotel is the perfect position to see the city, being less than 10 minutes walk from Princess street and therefore connects you with so much of the top places to see in the city. The room was very nice and comfortable and again exactly what we hoped for, but would recommend keeping an eye on the prices, the mid-week pricing we took advantage of (via booking.com) was fantastic but it rises dramatically for the weekend if you book directly with the hotel. Breakfast was manic to say the least !!!! (see below)

When you arrive they give you a note with a traffic light system on it advising when the best time to go down for breakfast, this is to be heeded carefully as there is only one breakfast area for the whole hotel customers and after 7.30am its a free for all and can be hard to find somewhere to sit. The food and choice is excellent, very good indeed but its all crammed into one area and makes it very busy indeed. This isn't a problem but be prepared for how busy it gets.

The location of the hotel was perfect, right in the center, very accessible by bus, private transportation, and walking. The room was truly comfortable and spacious, it made me want to stay a bit longer.

More than not liking, it is more a recommendation in regard to the shower being literally an open shower with curtains. Water qould still splashed everywhere and noticed the bathroom’s door was getting damaged due to the humidity from getting wet/splashed from the water. Either a glass panel is installed or add some height bordering the shower to prevent water to go everywhere when showering.

Breakfast was typical English. Missing the pancakes/waffles/cinnamon buns found at other HIE hotels. There was a problem with the room caused by sudden water leakage from room above. The management was outstanding in relocating us to another room and compensating for the problem. An unexpected surprise was the Tram to the airport located just outside the entrance to the hotel. That made the return journey a pleasure.

Didn't notice a handicap ramp/entrance to the hotel. All I saw was a flight of stairs outside the building. Also, every time I entered or left the hotel it was necessary to walk through a cloud of smoke caused by the smokers just standing outside the doors. They need a separate and remote smoking area.

The staff was extremely nice and accommodating.There was a misunderstanding on the type of room we booked and they were able to remedy the issue right away. Generally the room seemed cleaned but when I dropped an earring and was looking for it, the floor hasn't really been vacuumed under the bed; however, that was the only part of the room that seemed unclean. The toiletries smelled nice! Also the bed had plenty of USB plugs and you could turn all the lights off from bed. The location was great. We were able to walk everywhere and catch the tram to the airport right across the street.

The breakfast did have a lot of options but I would recommend planning to eat elsewhere if you want higher quality food. The staff was really on top of refilling things and being helpful though!

Great location. Could walk to every location we wanted to visit. Plenty of shops and restaurants around. Huge shopping mall is basically across the street. Room was a little tight for three people (2 adults, 1 teen) but that is pretty standard for European hotels. Breakfast was perfectly acceptable. Front desk staff was very helpful. The few times I did need a cab, they called for me and one showed up right away. Would definitely recommend.

The price was kind of high for the class of hotel. We ended up paying $400+ per night. I guess they charge it because they can get it, but it felt like a bit of a rip off since it wasn't even high tourist season yet when we stayed.

Our room was nice, though typical European smaller sized room, and had a very nice updated bathroom whichh could have used better lighting. The breakfast buffet was exceptional and well stocked. Staff was great at reception and in the breakfast area. Bed was American queen sized although they stated it as full and was comfortable. The area of our room in the hotel was very quiet. The room had a view of another building which wasn't great. It has very little area for belongings in the room, but we managed. Location is very convenient with the tram stop virtually at the door and train very close by as well. Easy walk to Princes Street or the Royal Mile. For American readers, this hotel is a nice European hotel and is not in any way similar to a Holiday Inn Express value hotel in the US. I don't understand how it is branded that way. I is a much nicer facility. Don't let the name scare you away. We would definitely go back.

Lighting in bathroom was poor and could have used more towels. Storage was scarce.

Great location, right across from the tram stop at Picardy Place from airport. Many restaurants nearby and shops at St James mall. It’s near the starting point for Hop on/off buses, though gps maps might put you below Waterloo Place. Breakfast is included and starts at 6:30 am, though pasties and coffee/tea are available for takeaway earlier. Reception was very helpful in arranging for taxis and we were able to leave some bags for hold since we’d be returning after a 3-day tour of the Highlands. The shower had a door, so floors weren’t a mess after a shower! Liked the soap and shampoo brand as well.

The floors were like split-level, requiring stairs between levels, even from the street and from lobby to elevators. We had small carryons but I imagine it would be difficult and cumbersome with bigger bags. There were 2 bath towels but only one hand towel, so we had to ask for another one. Also the bulb on the main light was not working.