Great service all around, ordered the full cooked breakfast a little late but they still fulfilled the order and it was very tasty. Great hotel and staff, would definitely go there again if I was in the area

Great breakfast with large portions, hot plates, good coffee, and plenty of choices. Super friendly service.

The swimming pool and sauna were well looked after , very clean tidy changing rooms and showers had lovely soap products for use . The meal was delicious and the restaurant staff very welcoming . Reception staff were welcoming and helpful. Spa staff were informative and polite. The grounds of the hotel are beautiful and there is a nice terrace to sit out, if the weather is good. The hotel is very central in glenrothes and you can drive to the falkland estate within 15 mins for some lovely walks . Easy to get to kirkcaldy for the seaside it was only 20 mins away by car.

The plumbing, toilet not flushing each time used the hot tap not working unless you shake it a bit.The high pitched noise coming from above in another room sounded a bit like a fan switching on .

The room was large and could accommodate an extra small bed for extra family member. The bathroom had a tub shower and walk in shower. We had dinner and breakfast at their restaurant, both were great. We used this location for touring the St Andrews area for our last day in Scotland and being close to the Edinburgh airport for the next morning. The manager of the hotel was very friendly and made sure to talk to us several times, which I've never had at any other hotel I've stayed at, either in Scotland or Canada.

The extra bed they put up was close to the door to the hallway and we stayed there during a euro match with Scotland. Many guests after the match was finished kept banging our door and my daughter thought they were coming into our room.

All facilities were immaculate and available - even over the Christmas time. Staff could not have been more helpful. When housekeeping noticed that I had a cold, they left lemon/ginger etc herbal teas to help, which really cheered me up.

The room service menu could have been a little more varied. But that might have been due to the festive season. The restaurant meals were great, especially the beef olives!

Attentive staff, nice enough room,, fabulous large bath. Dustant view of Cairngorms was nice. Direct view of a room roof underneath. The gym, sauna ans jacuzzi was really good and indoor pool, but a pool party for kids. So we had to wait an hour. Breakfast was amazing, good choices, including veggie .

I would have expected more luxury from an expensive hotel like a box of tissues, choice of pillows (way too firm for me) and not even a down option,, just synthetic. I would expect more than 2 tea bags, and decaf options, eg mint tea.the room was also very hot snd it was not possible to adjust the temperature. Also, attention to detail as the sealant is coming off the bath and watwr will be gushing down the back of it.

From arrival to departure the staff encountered were friendly and helpful. The room was spacious, spotless and well equipped. The huge grounds were well tended and planted up with attractive flowering shrubs and trees. IThe area was very peaceful and I slept well. The breakfast, held in the formal dining area was plentiful and the ' full Scottish' including tattie scone was delicious. I chose not to use the pool, or spa area due to my time constraints but they looked very good. All in all, my stay exceeded my expectations and was great value

Dinner the night we arrived and breakfast the following morning were both of good quality and value for money.

We struggled to find Balgeddie House after a 270 mile car journey because the postcode quoted was wrong. Hence we landed in a housing development around a mile away from our intended destination. A phone call to the hotel gave us a corrected postcode and on arrival, we learned that the wrongly quoted one had not been in use…”for about ten years”!! This clearly needs to be addressed by Best Western management but thankfully, it didn’t spoil our overnight stay.

We loved that the hotel is working on being more exo friendly, they have lots of information in the welcome guide. The food at the hotel was fantastic! The staff were welcoming, easy to talk to, and always explained things well. The pool was lovely, the lane was helpful, and I loved the sauna We enjoyed sitting outside and looking over the beautiful lawns and trees, we even had this view from the hotel room. Staff were extremely helpful when we asked for rooms with lift access.

The steam room was out of order unfortunately The beds were a little too soft for my liking.

Staff were all helpful, always greeted with a smile. Location excellent beautiful house with lovely grounds. Excellent breakfast & room service. Our bed was so comfy with fresh clean linen.

Room 214 .... the stairs! We are OAPs with arthritis, did struggle with stairs but I failed to request ground floor on our booking. Small areas in the bathroom needs attention like tops of soap dispensers, under the soap holders & outside of hand basin.