Room was excellent. Food itself in Mulberry restaurant is excellent, but after numerous stays in 12months, service is still very slow. Could do better on this.

Food itself in Mulberry restaurant is excellent, but after numerous stays in 12months, service is still very slow. Could do better on this.

Excellent food and service, they had prepared options for one of us being a Coeliac and were ready at each meal.

No lift, didnt matter to us and staff were very helpful, some could find it awkward.

Dear Hotel Team We just wanted to say thank you for the lovely time we had at Heacham Manor Hotel this week. This was our first visit and the staff were all wonderful and very helpful - from the housekeeping team, to the receptionists and all the various front of house people. We also wanted to say a big thank you to all the Pavilion Bar team and to the chefs there who made our guests a wonderful dinner on Monday night. The happy bar staff in the manor bar were super friendly and made us feel very welcome. The breakfast team in the Mulberry Restaurant were very helpful and managed the busy breakfast time calmly and with a smile! Thank you also to the very positive & happy young lady in the new Wellness Centre - who showed us around the facilities and also found my lost watch! Very best wishes for a great rest of the Summer - we will hopefully visit  you all again soon!

Check-in and Check-out was quick and efficient. The room was very well appointed although being on the first floor facing east got very warm but the hotel recognised this and provided a tall rotating fan that cooled the room at night. The grounds of the hotel were beautiful although a little bit busy due to the golf club traffic. There is a new, large wellness centre in the grounds but I can’t comment further as I didn’t use it. The food and wine were excellent, especially the fine dining at the Mulberry Restaurant in the evening. Breakfast in the same restaurant was of similar quality.

Just some minor things: The piped music in the restaurant and bar was a bit too loud and wasn’t in keeping with the ambience of the hotel (Taylor Swift etc to an average audience age of 60!)we sought sanctuary where the music was more muted. We felt slightly rushed during our evening meal as the waiting staff started to clear and clean tables ready for breakfast before we had finished our meals. At breakfast, one of the waiting staff cleared away my empty plates whilst my partner was still eating her breakfast.

Great location, by the sea but away from the main accommodations. Room was clean and warm on arrival and had all we needed staying in the Manor house. The food is excellent, especially the breakfasts. Add to that a well equipped gym, thermal room with spa, sports bar, it's just a great place to be. The staff always make or break a place for us, and Steph and Jayne on reception, Brian ,chef, Florentina over at the Pavilion, Holly and Marji in the restaurant certainly did that.

Some of the team need to learn from others with their interaction, although we appreciate its always difficult

Nice setting, Pavilion room excellent size with large en-suite and shower, comfortably furnished with extra large bed and spotlessly clean. Very good breakfast with lots of fresh fruit salad several choices of cereals and selection of cooked to order options. Dinner in the Mulberry restaurant was very good with several options. Our food was delicious and nicely presented. Most of the staff were friendly, welcoming and helpful. Several 22 Kwh Pod Point chargers a bonus and if your into golf a course as part of the set up with bistro and shop.

Attitude of some of the servers in the restaurant let the team down, ranging from sullen to a don't want to be here demeanor.

It is a stunning old property, Accessed by driving down a lovely private driveway passing by a Duck pond…. Felt very upmarket. The breakfast was top quality.. nice little touches like homemade granola. Room was big, and had a separate table & 2 comfortable chairs… great for checking emails etc, rather than sitting on the bed.

The only negative - and this is down to,personal taste - is that our room felt fuddy duddy with its dated dark brown furniture and olive green walls. It also seemed a bit odd to have a shower over the bath plus a separate cramped shower cubicle, with an awkward high step up into it. Parking was limited… fine when we arrived. But there was an event on in the separate conference area, and guests had filled their own conference parking zone, plus the regular hotel parking. So on checkout day, we were parked a long way away in a grotty overspill car park, which meant carrying our bags a long way.

The beautiful drive up to the hotel set the tone for the entire holiday. The building itself it beautiful and historical, managed to check in to the room slightly earlier than was expected. The woman who checked us in was very friendly and very informative about the hotel, it's facilities and the surrounding area. The room was a lot bigger than I was expecting, it was clean and tidy and plenty of wardrobe space storage. Lovely view over the golf course. The bathroom was lovely and spacious, had a bath with an inbuilt shower in it, and a separate shower as well. Very spotless. The bed was huge! Very comfortable. Breakfast was delicious, big spread of cereals, pastries, teas, coffees, as well as a great cooked meal. I stayed in room 9.

The only downside was you could hear other doors opening, wasn't too sure if they were from downstairs or other bedroom doors. But when I went to bed I didn't hear anything more.

Breakfast was included in the price of the room and was excellent value . Good choice of continental and cooked food. Lovely fresh croissants & bread. Good produce in cooked food. We stayed in a cottage which was cosy and had everything we needed. We were close to the duck pond which was a nice stroll to and from the main manor. All staff polite and helpful. You feel you are staying at an imposing Manor House but it has a friendly, relaxed feel. We had drinks in the Pavilion bar looking over the golf course, nice comfy sofa , big glass windows to see the beautiful sunset. We had dinner in the Mulberry restaurant. We had scallops starter & Greek feta salad, my partner said the best scallops he’d ever had. For main we had creamy chicken & chorizo penne pasta & fish pie all very tasty. Will definitely be back.

I’ve really tried but I can’t find anything to complain about . 👍😊

Breakfast was lovely and really enjoyed the hot food table service, much better than a hot food buffet. The use of the thermal suite that was included in the stay was such a welcome bonus, my mum said it was a fantastic facility. The twin room we booked was nice and spacious and the staff were polite and friendly with a nothing was too much trouble attitude.

There was nothing we didn’t like, as we thought it was such great value for money. The only thing I can think of was one morning they’d run out of croissants and one of the lampshades on the bedside table could do with replacing.