The staff were friendly and welcoming and accommodating towards myself and my partner

Room 55 which is the courtyard suite the room above we could hear when people were walking around which was at all hours of the night it was very loud and clear and woke myself and my partner a few times

The facilities were lovely and the decor The brunch was nice and the staff there friendly The blok restaurant was stunning food and service Room comfortable and large for a double

The only thing we didn't like was the first welcome by reception on arrival. Receptionist wasn't friendly or informative wasn't shown around or advised of where things were . Was just told to head down a corridor for brunch . It was a very odd welcome both myself and my partner commented on this to each other when sat down .

The hotel is stunning but it's a shame all the houses have been built around it because they've lost all the beautiful views of the fields. The food was absolutely delicious, some of the best we've ever had & the staff were lovely. Gorgeously decorating for Christmas & the fires were roaring

The shower in our bedroom needed to be fully enclosed because it leaked when turned on to have a shower resulting in the bathroom floor being flooded., The room was cold, a draft coming from the bathroom window making the bathroom door into the bedroom bang so it has to be left open & a young girl on reception, although very pleasant, said she had no idea about local restaurants.... luckily we ate in the hotel but front of house staff should be the most knowledgeable people there. Also, why have we had to pay £25 per person for the outdoor pool experience when the indoor pool was cold & out of use for part of our stay?

It was beautiful, smelled gorgeous and very classy.

Having to rent the robes and slippers each after paying £190 per night. Only one accessible plug socket. Our room was opposite the staff outdoor utilities and the wooden door was swinging and banging in the wind all night. A soft close mechanism would have been resolved this. The pool was cold. The loungers/seating in the pool area was being reserved with used towels and robes by guests using the spa area but they didn’t use them during our time, but came back and took our towels regardless. No jacuzzi without paying £25 each to go outside. Otherwise lovely

Breakfast was lovely - its a really nice room so a lovely setting, warm welcome from staff, great selection of food and great quality hot breakfast. Amazing! Bedroom was also lovely - spacious and had every amenity I required. Spa area was absolutely amazing. Gorgeous setting. An indoor jacuzzi would have made it perfect, but I appreciate there is a vitality area outside (however this comes at an additional cost). WONDERFUL spa treatment. Room service was very good - delicious food and served very quickly on a large tray with everything I required.

The bar service was disappointing - I ordered what I can only describe as an obscenely expensive cup of tea whilst I sat in the bar area after checking out, before I had a spa treatment. I had to go to the bar to order, then wait for it to be made (it was very quiet and I felt the staff could have offered to bring it over to the table, but especially when paying so much). I had to do two trips to my table to carry the teapot, cup and my belonings. Then found there was no sugar on the table, so again had to get up. I just think this let you down - otherwise it was an almost exceptional stay and great value for money. Just a ridiculously priced cup of tea when no table service was being offered.

Steak was overcooked and waitress did not deal with comments at all

not enough seating around indoor pool

The property is fantastic! A great mix of flamboyant art with the old features of the manor house! Reception, bar and all other rooms were decorated perfectly and it created a warm, friendly but sophisticated feel. Service was brilliant and the suite we had was gorgeous! It was my sister’s birthday and everyone from the reception staff to the restaurant staff wished her a very happy birthday. She even had a handwritten card and a mini birthday cake left in the room!

I had been told that the location was slightly odd, with a housing estate built around the hotel. However this wasn’t a problem at all, as it wasn’t noisy or off putting in any way.

The Spa and facilities were great. We booked treatments and the only thing that could have made it better was a glass or 2 of fizz, but was still very pleasant. The hotel bar meal we had on the first night was very nice. The barman/waiter was talkative and knowledgeable.

It was my Wife's 60th birthday so I booked the restaurant for the following night. Wish we had eaten in the bar again 😒. Terrible seating, staff not great and the first course was over done, but thought ok, we'll continue. Had to wait 45mins for the steak which were warned about, but seeing as they cook fresh, thought ok. But then we told that they had over done it and we would have to wait another 45mins or have it over done! We paid for the drinks and left.

Lovely hotel.

A but out of the way from anywhere. Quite expensive for 2 nights . The room was lovely but it could have done with a 2bd chair as 1 had to sir on the bed the whole time. And my 1 pet hate is no nozzle for the hair dryer. On 1 evening we went to the pool and no loungers for us as only 8 in total. We ate in the bar on 1 evening and the food took a ridiculously long time to arrive as in 1 he 20 min. A nice couples retreat . We went for a significant wedding anniversary and on arrival they had recognised this with 2 cakes in our room which was a nice touch.

Lovely modern hotel. Breakfast was good. Comfortable decent sized rooms.

Everybody having to wait until 3pm in the bar for the keys for the room. It was like a waiting room and once 3pm came everyone went up to the desk to collect their keys! If you arrive early (before 3pm) there’s nothing to do as you cannot use the pool until 5pm. The sauna was out of order! Hot tub outside was an additional £50 per couple which was absolutely scandalous!!! And that was only for an hour 5pm to 6pm and then you were asked to leave. Jets go off as it’s on a timer. You had a Prosecco included in that!!) Totally not worth it!!