Room and breakfast

The reception .I had already booked and paid through Booking .com but the receptionist wanted my credit card “for the security of the room”When I produced my booking.com receipt he still processed my card charging a further £85.50 .A couple of days after returning home I checked my bank account and it showed payment to booking .com and heritage park hotel,I.e a double payment.I contacted the hotel who said email my receipt to the hotel,the following day a lady phoned and said she would refund my money,eight days later I Am Still waiting for my money.You have 2days before I instigate proceedings plus the additional costs due……

Location comfortable bed Friendly staff

Unfortunately The evening meal wasn’t great or value for money .. limited choice and very expensive … there were guests requesting to send theirs back because it was cold etc .. we didn’t want to complain at the time as we were hungry and didn’t want the hassle .. maybe it was a bad day in the kitchen .. short staffed .. etc .. we had a lovely breakfast the next morning and was looked after by the young female breakfast member of staff who was on shift (very busy but very professional) so we wouldn’t let it taint our stay 😊

All staff were polite and friendly reception staff were very friendly and welcoming. The manager even gave us a lift into Ponty to save us booking a taxi. Amazing service. Room was lovely and warm very clean and tidy. Food was very good had two evening meals. You have to try the Chefs onion rings delicious. The young girl from Wigan who was looking after the bar and waitressing was excellent shame we didn’t get her name. We stayed for 3 nights and really enjoyed our stay.

Had a leaky sink otherwise nothing.

Check in was smooth and efficient. The room was clean tidy and warm on arrival with a a tea and coffee available. The car park was large with plenty of room. The food in the restaurant was of a good standard with the steak being cooked just as requested. The staff were really helpful. The buffet style breakfast was top notch

The post code on a sat nav takes you beyond the hotel when travelling with it on the left hand side. There could be larger cups in the room and filter coffee would have been better at breakfast over the instant that was provided

Breakfast was really nice the hotel has nice restaurant area that serves lovely food also has a separate bar area from restaurant reception staff was very welcoming and friendly hotel was spotlessly clean would definitely stay here again also in good central location to valleys and Pontypridd

Room we stayed in was basic the furniture in room could do with a little upgrade and also bathroom could do with a little TLC I noticed some rooms has all ready been upgraded and refurbished other than this our room was spotlessly clean

For the first time we got fried eggs which is a bonus as we only have egg on toast and none of us like scrambled saw someone get a fried egg so asked if we could have one i was saying I've never had a fried egg there the waitress said I should have asked I said I've stayed at the heritage about 10 times since February and when I've asked I was always told no she's not doing them today which she seemed a little surprised about as did the receptionist when I told her why I didn't buy breakfast there went to morrisons down the rd.breakfast was in with my package this time so thought I'd give it a go that's how I know you can get a fried egg now.

Went down to eat at the restaurant at 7pm was told it didn't open that night till 8.30pm which seemed strange as I saw a couple go in went up to bar at 8.40 asked what time restaurant opened she said it was closed I was gob smacked I said so you opened for 10 mins then they didn't know what to say they probably ran out of food but tell the truth don't have people waiting to eat then tell them it's closed so went to local pub had food there good food go there in future

Breakfast was good. The cooked breakfast was not too greasy and salty. The continental breakfast buffet had a choice of cereals, nuts, fruits, spreads, yoghurt, mini croissants, etc. Reception was helpful getting my luggage up the stairs and later back down again.

The lock of my original room was not working and I could not get in. I was very tired and eager to relax, instead I had to go back to the reception twice, the second time to convince the receptionist that the new keycard wasn't working either and the problem was the lock, and they had to give me another room.

Love the peaceful surrounding definitely Valley for money love to Bar how comfy the Seaton area is and as you walk into the hotel clandiness was very good and superb for me as my family don't live far away so when I'm down I'm always going to do a few days there as the staff will absolutely amazing especially lady sound reception and the night porter who looked after us as well as we did have a little drink in the bath till late when we got down the first night.

Nothing for us as everything was perfect as you're not always going to please everyone but at the end of the day for a freestyle hotel can't fault it and all the facilities and definitely value for money staff very friendly even the cleaner as I needed two extra Towers and blesser she gave them to me straight away and what I like sometimes when you stay at a hotel for a couple of days they don't touch your room and when we went out for our birthday with the family we come back in the evening and our room had been done lovely and definitely be staying again when I come down to see the family thank you all so much.

Lovely peaceful location. Nice spacious room. Arrived early as we were attending a funeral and reception were very helpful in finding us a room already serviced so we could check in early & get ready. Very nice cooked breakfast.

Bath & overhead shower in bathroom but only the shower functioning. Change of water flow to bath taps seemed to be disabled. We filled bath using shower hose. No Crisps or snacks sold behind bar & therefore no food options once restaurant stops serving at 8.45pm

My partner and I treated ourselves to the Suite for a night out, and it was an amazing deal for the price. There was a super comfy, king size bed, spotlessly clean, stylish bathroom, with a bath big enough for two, his 'n' hers sinks, and a large rainfall shower. There was a lounge area, hospitality area with pod coffee machine, and a desk suitable for working at. The room boasted two flat screen TVs on the divider, so you could watch either in bed and/or on the sofa. It also has air conditioning/directional heating. The room was a fantastic size, and offered great value for money. The reception staff were lovely, and we had a nightcap at the bar on our way back from the event, sneaking a peek at the restaurant and menu, which also looked really nice. The hotel is not central, but has lots of free, private parking. I was disappointed that we were not able to stay in the vicinity longer the next day, as the venue is located right next to the Welsh Coal Mining Experience and Museum, and it would have been interesting to explore the industrial heritage of the area. I guess that's a great excuse to book a repeat visit!

It's truly hard to find anything to criticise! A couple of rooms and a corridor near the gym were clearly being redecorated/redeveloped at the time of our visit, but we weren't disturbed by any noise or paint fumes. The only thing I noticed about our room was that the bottom of a couple of the voile curtains seemed to have been a bit mildewed where they had been touching the window frames.