Great location for my needs and very easy to get to just off the M4 motorway

The complaint is the making of the beds! This the second occasion on the trot. The first visit we had a king sized (2 single zipped together) but only had a double quilt on top and so every time either my wife or I turned over in the night we end up with more or less no quilt. Second visit we opted for single bed which are comfy if the beds are made correctly. The single quilt was put into a double quilt cover and was all screwed up inside at the bottom also the bottom none fitted sheet was too small !! And shift over the bed every time you moved in the night ! This an issue for house keeping to sort out. This is my only complaint, it might seem trivial but it leads to an uncomfortable night.

Room was very nice

The GRILL Restaurant was absolutely shocking. I've never been so amazed at how bad service, food etc could be. I arrived at 8.15, took around 7/8minutes to be seated as staff just walked past, their was only 5 tables full! I was then seated, ordered almost straight away, food then didn't arrive for 45 minutes. It was absolutely shocking, chicken was dry, tasted vile. This was my worst experience dining out. If I was paying with my own money I would not have paid. And to think, the total was £38! Absolutely joke. Extremely disappointed. Have eaten in the main bar and had no issues, food was pub style standard grub.

Location was great, good value for money, food was decent, hot tub swimming pool jacuzzi and steam room makes it that much better than other hotels in the area that don't have it.

On our final morning we were asked where we would like to sit so both said in the conservatory with the great view. Only to be told they had been set up for dinner at 9am in the morning. It's hardly the biggest room so wouldn't take long to set up. If this is the case we should have been told on arrival before asking us if we had a presence of where to sit. Minor thing but was abit disappointing.

Excellent weekend break with everything you need . Stunning view with a balcony We were given a bottle of wine and water on arrival,which is a very thoughtful touch. Spa facilities with a range of treatments including use of hotels swimming pool ,sauna ,steam room and Jacuzzi. Room service was excellent (we had breakfast excellent selection and delivered on time)

We have tried the evening menu a few times and we were disappointed . If the menu and food was upgraded we would have given a 10 .

We loved everything about our stay, we were greeted on arrival by a friendly and helpful man at reception. We loved the breakfast it was very nice! And lots of options. We were seated and given tea/coffee straight away, we loved the food in the restaurant! The staff were very pleasant and friendly! The hotel was very clean and is also beautiful. Our room was very nice, a good size and also very clean. The bed was very comfortable ( apart from the pillows) the room had everything we needed ( kettle, coffee, iron and ironing board, mini toiletries, towels, TV) we used the pool and hot tub which was very nice and clean. Overall we had a very nice stay and would definitely come to stay again! Thankyou

The pillows were hard and lumpy

Beautiful venue, very clean hotel and rooms. Amazing front of house staff. Good price and breakfast. The room and the size of the bed.

The only issues we had were my wife's food from the bar grill, and a drinks order. My wife returned her food order once as it was soggy instead of crispy, they made her a replacement but she was only able to eat two items of that. Ordered two double baileys, but only received two singles, this was rectified when I returned to the bar and informed the barman of the correct measures for baileys. No other issues at all.

An exceptional stay from beginning to end, Gareth and his team looked after my Dad and I so well. Aside from comfortable rooms the have a lovely restaurant with a wide ranging choice of food/ meals throughout the day. We were lucky to stay there for the Wales Rugby match and were aware that the team were staying there too - The hotel laid on an area in their reception for guests to do an informal meet and greet. The Vale also has a fantastic partnership with Hensol Castle Distillery next door and so we also had the opportunity for a tour and gin tasting with staff arranging transport for us in between. I would recommend the Vale to anyone and we will certainly be back.

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I work at HENSOL CASTLE DISTILLERY, and I brought my fiancee down for Valentines Day. And we stayed the night . The food was Amazing I couldn’t fault it if I tried. We both enjoyed the food in Restaurant and the breakfast was delicious too, awesome selection, the room was very clean and the bed was Very comfortable we both enjoyed our stay. Thank you all so much to making our stay safe and comfortable, thanks, Mr Jason Jenkins.

Honestly! NOTHING 😁

The hottest shower water ever.The bath was big enough for two. Very comfortable bed and room temperature control that worked. Free parking. Our favourite hotel so far.

The only thing that was a slight shame was that the balcony doors were seecurity looped so we could not use the balcony

Spacious room, large comfortable bed, lovely location, tasty breakfast.

Bath looked clean but felt scummy on the sides of the bath. It needs to be scrubbed and rinsed properly (separate shower might make it difficult to thoroughly rinse).. Towels and sheets etc were clean but did not smell fresh (smelled a bit as though they were dried near a chip pan). Room was a bit dated. Could do with modernising with colours, pictures, new pillows and sheets from M n S.