It is exactly as described and very good. Their photos are accurate. Breakfast is excellent and well worth the £7.50. Photos attached. I had the breakfast every day for 7 days. Thank you Ana! The bus stop is indeed right outside which I used daily to get to Hayes & Harlington station which is on the new Elizabeth Line. You can get the 140, 90 or E6 and I never waited for more than 5 mins. Shower was strong and hot. Room was clean and serviced every day. WiFi is fast (>40Mbs), free, and consistently reliable over 7 days. There is a bar with outside area. That is clear from photos so some noise from that should be expected. The music is not too loud and they were very good about closing down at 11pm. After that there is no noise at all (for example, no aircraft or traffic noise). In any case, I slept fine even with the windows open while the bar was open. My room (109) was closest to the bar area too I think. One night I returned at 2am. The front door was locked so I knocked and was let in within 20 seconds. Exactly as you would hope since it is advertised as 24hr front desk. Thank you Ana! All the staff are very nice and professional.

Honestly - nothing. At the end of the day, I stayed for 7 nights in London at almost peak season (end June) for under £500. Other hotels were more central with higher standards (e.g. air con) but at least 3x the price. I think the negative reviews are from those that haven't traveled much and don't know how to leave a review relative to the price and what their other options were in that city for that month. This hotel has all you really need, and the staff are very nice.

The rooms were spacious and spotless, with great décor and comfortable bed sheets.

Nothing.

I always get a great welcome when I stay here. The staff are friendly and eager to please. I have stayed here on numerous occasions when catching a flight from Heathrow. I can't comment on the breakfast as I haven't sampled it. I will be staying again in May 2025 so will have the time to have breakfast. I would recommend this hotel to anyone. It is very reasonably priced and is so near to Heathrow Airport.

none all good.

The room was comfortable although needing some redecorating. The staff were helpful and in particular allowing me rto keep my car in their car park for the period of my stay abroad

I appreciate that air conditioning is expensive to instal but the night I stayed was particularly hot/muggy and I spent most of the time without any bed covers. Having said that the room did have a small fan which compensated to a certain degree.

Everything went well in all departments including giving me directions for where to eat also in the morning ordering a taxi for me to go to the airport. I was not expecting a tv in the room that was a nice touch as at the time Wimbledon tennis Championships was on. I left too early to have breakfast. If I need to fly from Heathrow again I will defiantly be back. There is a good possibility of that as most places I visit abroad go from Heathrow airport.

II didn't have any dislikes about anything.

Anna gave us a welcoming smile while check in, her great attitude and attention and helping throughout our stay was superb, since from check in, till leaving the hotel at wee hours, and arranging with the baggage etc. Will definitely be back to stay again with her pleasing hospitality of comfort.

All good

The room was perfect spacious, clean, and beautifully decorated, creating a relaxing atmosphere. The bed was incredibly comfortable, offering a great night’s sleep with soft sheets and plush pillows.

Every thing that i paid for found it they provide a coffee and milk and if you ask for more they give you what you want

The room was adorable and very clean. I stayed here visiting with my hubby & in-laws for two weeks. The staff Sam 1 and Sam 2 were exceptionally helpful during my stay. The house keeper was a wonderful & a helpful personality. The blonde woman who makes the breakfast, was so sweet and helpful. The breakfast was extremely delicious 😋. I really enjoyed it. There was another woman blonde, cooks and works bar in the evening. She was a perfect host as well. They have ICE yall. Also, a restaurant, bar and hookah outside on a gorgeous deck. I don't smoke but it is there. Grocery store Sansbuiry next door. I really, really enjoyed my stay. When I come back to visit,this will be my only choice to stay. Thank you for treating me well. You all made my stay very pleasant. I am one happy American. Thank you, Samantha Sturdivant-Ohene Atlanta, Georgia USA

Everything. There is no elevator but the front desk Sam 1, helped me with my luggages. Thank you so much. I appreciated you

I was lit cheeped then Heathrow and all other srounding ereas

We missed our flight and I sent you Email and asked to change the date from 19/9/23 to 21/09/23 . You said we will pass this to the Hotel.I still had to pay Again and did not get a refund on the original booking. Please can I have refund on the card under the original booking. Manjit Sukhnain. Thanks

The staff were all very nice & friendly, staff brought what you needed extra toiletries, towels, tea & coffee, food smelled very nice.. although I was unable to eat there due to allergys, the food looked nice and tasty.. good value for money, with a TV & shower in room this made it a comfortable stay, a very nice bar very welcoming & a smoking area with local shops close bye.. will stop there again as much better than other hotels in london with the same star rating.. (we tried a quite a few) local train station is 15 min walk away gives it good access to airport.. with bus stops near the property to..