Excellent balance of heritage and period features with sumptuous modern yet sympathetic refurbishment. The cosy bars are welcome and feel safe. As a solo female traveller I was able to retire after to one of the smaller bar lounge areas in a window seat with a glass of wine and a book. I felt completely safe. Sometimes if working away from home in my own I don’t want to just stay in my hotel room and it was lovely to read my book yet be surrounded by lively and vibrant customers who were respectful and I didn’t feel like a ‘lemon ‘ but nobody bothered me either. The rooms are warm and welcoming. I loved the Roberts radio and classical music in my room as I arrived and I appreciated the handwritten welcome. My room was lovely I liked the colour palate and I prefer a walk-in shower. Everything worked and the coffee was good too. Excellent food in the restaurant with sensitivity to my being a solo guest. Best hotel I’ve visited in years.

Well upgraded historic building that retains its traditional feel, and original features. Very comfortable (if small) bedroom and excellent bed, The staff were very helpful and friendly.

It would have been nice to have an inclusive room rate with breakfast but realise this is less usual nowadays, As it was, the breakfast from a la carte menu was excellent. Perhaps a warning on booking that our room would be up several flights of stairs (and no lift) would have been helpful. However the check-in staff aere more than ready to help us with our bags.

Absolutely gorgeous historic inn and lovely room - beautifully decorated throughout the building. The room was peaceful with a really comfy bed, great shower and delicious welcome cakes. The location couldn't have been better, in such a lovely interesting town.

Slightly pricey considering breakfast wasn't included. Also would be nice if breakfast could be served till 11 on a weekend. The TV connection was poor and when we tried to connect our phones to the TV it didn't work.

Lovely. Building and location excellent. Staff lovely. Dinner excellent. There is a real buzz about the place.

Top room was very small. We booked for 2 nights but paid nearly £100 more for second night. When getting dressed we had to negotiate around each other. Also bed was against wall so awkward to get out. It was definitely overpriced for the second night which is a shame as otherwise the hotel would be outstanding, but I would hesitate to say good value.

Lovely hotel right in the middle of the town. Staff were very friendly and the room was spotlessly clean.

The price was too high for one night even though the room was not very big. The lack of storage was an issue. No shelves at all in the bathroom for toiletries and no cupboards to put clothes in the bedroom

Everything. It was amazing! Beautiful old building renovated with style and care. The staff were wonderful! Macarons and little chocolates provided. Honestly the best place we’ve stayed. Great location as well

Hard to find anyone at the check in but evidently it’s just opened so will probably improve.

Beautiful old hotel, comfortable well-decorated room, bar and snacks

Although the Q & A said there was parking for guests on site in reality there is none. This was a major inconvenience. You have to park 5 kins walk away and ensure you don’t get a parking ticket the next morning.

Very warm and helpful at reception and friendly staff at breakfast. The dining room is beautiful with spectacular views of the Downs.

On the lowest floor above the dining room you get some noise from diners but nothing that some ear plugs wouldn't stop.

Beautifully renovated historic building with a stylish pub. My room was very cute and was bigger and more luxurious than I was expecting. The bed was so comfortable! The staff were also very helpful and friendly. I loved it and would stay again.

Excellent location, lovely room, bar & restaurant. Looking forward to returning!

As they had only been open a few weeks there were a few tweaks needed but hopefully feedback is read & acted on!