Location. Pre-arrival checkin. Key cards. Size of room. Clean. Easy to get in and out of hotel. Noticed that anyone can rent an umbrella for £2 for 48 hours. Two large TVs in the bar area. Staff friendly on checkin and check out. Housekeeping said hello in the morning. Fridge in room. The shower was very good.

Gap under the door let the hallway light in. Showed when our room lights were off and trying to sleep. Bracket holding up shower gel is loose and meant that trying to get product out very challenging. Said friendly hello to staff behind the counter in reception, was about 3-5 people, but no one replied. Think they were busy, it was about midnight.

the hotel is the best location and it’s near the city and tube station .. near to restaurant … it’s very convenient.. near Hyde park as well

i find the staff of the hotel especially the receptionist does not smile n not friendly at all … checkout is too early at 10 am n normally any other hotel checking out is at 12 noon at 9 am the housekeeping lady knock on my door and ask to evacuate the room already I’m so pist off and I have actually an hour still to get ready I’m so unhappy about this and I hope the hotel staff can be a little more professional towards the customer

Basic room but it had everything we needed just to put our head down. Comfortable bed, hot shower and it even had a mini fridge. The room was cleaned everyday we were there which I didn't expect. The hotel was only a five minute walk away from the tube station where you could hop on and off at all the well known sites.

Breakfast was a bit pricy so we found an Italian round the corner that did a full English for cheaper and an Italian bakery where we could grap a croissant and a really nice coffee

Great location, close to the park, tube, shops. The team at the front desk is helpful and kind. The manager is great and always prompt to solve anything. Breakfast is good too for a reasonable price.

The bar at the lobby is noisy. the is song too loud like in the club. it is definitely not classy. The “manager” of the bar is rude and doesn’t allow you take cutlery or glasses like all the hotels do. The phone and fridge in my room were broken. i reported couple of times about it but nothing was done. The bath towels are very small and too old but if you ask for better ones, they bring to you.

This is my second time in this hotel and I would say that the location is amazing! There is a nearby supermarkets, coffee shops and restaurants, not to mention the hydepark. There is a daily room cleaning and the reception can book you a black cap anytime you need. The staff were really cooperative and friendly; they helped us with the early check-in, the bags and they tried to make our stay as a pleasant as possible, special thanks to Jihad, Abdulshakor, Soro, Madeleine, Atif, Costi, Tajmol, Fatima, Deppiti, and Kuldip.

There was no AC in the room but the staff were helpful to provide 2 fans and the toilet is small.

Hotel is really close to the tube, 2-3 minutes walk from Queensway. The hotel is clean and the services are really good. The breakfast is relatively cheap compared to other places and is decent.

It’s easy to see that the hotel is old. The doors of the rooms are wooden and worn down by time, the TVs are also small and old, the walls feel like they’re made out of cardboard, you can hear literally anything going on in the other rooms.

Convenience - close to public transport. Good value for money.

Wi-fi hardly worked at all during my stay. Continental breakfast rather limited; not everything listed was available by half-way through service.

Excellent breakfast included in the price we paid (normally £15 per person). Choices were great - full English breakfast, continental etc. Location was brilliant - two underground stations within a few minutes walk, access to Kensington Gardens once on Bayswater Road.

After we got back from Wimbledon (the reason we travelled to London) my husband was ready for a drink in the bar. However, it closed at 10.00 pm, just before we got back from the tennis. I was happy with the tea making facilities in the room but my husband felt the bar could have stayed open until 10.30 - 11.00 pm. Also the next day we were charged £5.00 for one small (cabin size) suitcase which we wanted to leave at the hotel before catching the evening train. I know since Covid a number of hotels will not store luggage at all, so although we weren't happy with the charge, we were happy not to have to trail the suitcase around London while sightseeing.

The location was ezcellent, the staff were very nice especially the ones at the reception, room was spacious on the ground floor and had a full llength window overlooking the street, the air freshner they use is heavely, bathroom was clean, the complimentary tea and cofee were daily replenished, An amazing experience. Will keep on staying at yhis property on every visit.

If we cannot smoke in the property then they should add a bech or some chairs on the side walk, I think the spring mattresses need to be redone, housekeeping should daily vaccuum the room carpets. Halal breakfast and other halal food should be served. If the property must use plastic glasses, then atleast a slightly better quality please.

Location and good value for money

Lady in reception was not helpful when I asked a question regarding 1 hour late check out ( to some extent rude) , although next receptionist was very helpful and able to assist. Room service was not aligned about late check out and woke me up at 11 for no reason. Also room service was right at front of few rooms and they were not so considered about noise at early morning despite the fact people were sleeping. I put these comments as I believe this hotel have much better potential than what currently rated if management can fix these small issues and respect the customers in higher value as both location and facility are capable of being 7.5 to 8.5 rating compared to other hotels in area.