The location was superb, with the underground so close and plenty of places to eat and mini supermarkets around. It was very close to a Hop on Hop off bus stop, so made it even easier for our touring plans. The breakfast was good with everything you expect from a continental one. The staff was really helpful and kept the area clean and replenished of food. The receptionists are kind and helpful. The rooms were clean and looked like they had been recently decorated. The air conditioner was perfect. We were pleasantly surprised with everything. We had everything we needed for the price we paid.

The lift wasn’t working. We were lucky to be on the 3rd floor, but for people like us with bad backs having to take the suitcases to higher floors would have been very uncomfortable. The bathroom tap was hard to manoeuvre.

We liked the fact that our room had AC and enough space to comfortably move around. The staff was very friendly and helpful. We enjoyed the complementary breakfast. Overall, we are very satisfied with our stay.

We had to exercise a bit more as our room was on the sixth floor and the lift was not functioning. They are working on replacing it, but it may take a bit longer. At least, the stairs have an interesting design. Another aspect, the breakfast room is quite small, so you may have to cue if you want your breakfast at a popular time (9.00 o'clock).

Really excellent value for money for such a central location, friendly greeting on my arrival - super guy at reception. Black out curtains were a huge bonus & my room at the back was nice & quiet and pretty clean. Nice & plentiful options available for breakfast. Will definitely remember this hotel for my next solo trip!

Sadly the coffee machine was out of order at breakfast, but these things do happen. Skirting boards in room could do with a quick dust if I'm being picky! My friend who was meant to come with me couldn't make it, but the bed & room would have been far too small for 2, so it worked out well!

The hotel is located very centrally, close to the tube station and Hyde Park. It's easy to reach. The receptionists were very friendly. The room was comfortable and clean. There was a small desk and chair + tea making facilities. Breakfast was included. Breakfast was simple, the coffee making facilities did not work when I was there but there was juice and tea. Different breads and toppings, yoghurt and fruit. Nothing very remarkable but certainly did the job.

It worked very well for me and there was nothing I didn't like. I would warn though that the lift does not work so for people that have difficulties climbing stairs this might not be the best place to stay until that is fixed.

Excellent location near Hyde Park and subway stations, and slightly hidden from main road so reasonably quiet. Nice staff, I asked for 2 extra pillows and they gave us for free. They also helped us with the travel itinerary. The room was clean, with basic facilities working.

The room (triple room) was extremely small. You could barely pass near the bed or by other people. Breakfast choice were very limited, and the same every day. Just milk, croissants, butter, gem, bread (but broken toaster), some cheese and some salami. Not even cereals or eggs. After 2 days we preferred to eat breakfast at some nearby restaurants which had some good choices. The window could open only partially and half of hit was slightly broken, it did not close tightly. There was some smell in the hall and stairs. The stairs were very steep and no elevator (but only 3 stories).

Location, cleanliness, friendly and helpful staff

Installations seem to be ongoing renovations since too long ago. Coffee machine broken (and I saw a review that it had been broken ever since a month prior to my visit, so they really didn't have the urgency to do reparations). My room had a wall with water filtrations and they don't seem to be in a hurry for reparations.

The room was smallish, but very comfortable, and exceeded what I had expected in amenity - especially given the location in The Lancasters! The breakfast was advertised as 'continental' but there was provision to make sandwiches - the coffee was also very good. Again, these exceeded expectations. I had arrived early, and my room was free, so I was able to check in - this was very helpful, as I had to change. Similarly, my flight wasn't leaving until the evening, and so I was able to store my bags at the hotel, and even continue using the wifi (within reason) so that I could get some necessary work done. I was also very impressed with the cleanliness of the place.

an elevator would have been useful!

The room was clean, comfortable and a nice size for the price paid. The location is great, away from the main road, but close to main transport links and is easy to find. There was a decent choice for breakfast and there is ample time, so you don't need to eat too early.

There was nothing that didn't meet our expectations. Very pleased with the hotel and facilities provided. Staff were friendly too.

Unfortunately, I was pickpocket in London on the 5th day of our trip. The hotel helped me a lot by generously printed out all my documents needed by the embassy. and for that I absolutely appreciate their kind help and generosity. Even though some people who reviewed this hotel that room is small, I find it just right and perfect. Actually, there is ample space for me to do my exercises and assignments. So the room space is perfect as long as there is a window :-)

none

Breakfast is good, toast, cheese pastries, coffee, juices, individual boxes of branded cereals, meats. Great start to the day. When checking in the gent was so lovely and happy to help. Nice hot powerful showers and clean room. Walking to the room it just smelt clean which was reassuring. Plenty of space in each room for the two of us for a weekend

Could have been a better use of space in the room. Reviews stated they were small but for our short stay we had ample space. Would definitely recommend and would stay again.