The hotel itself was great, the facilities were good, the staff was super helpful, and the room was cleaned and tidied on a daily basis

Location is convenient as is in Central London and near the tube but it generally didn’t feel very safe. I appreciate these may have just been coincidental, but one evening, there was a break in at the Tesco Express nearby. The next evening, similar thing in another bar/shop. You could hear police and ambulances quite often…

Everything was good. Staff were very nice. People here are complaining about the location not being safe but I had no problems walking around both during the day and night. I guess it's because it's the typical muslim area. Not to worry. Importantly, we forgot a wallet with documents and money in the safe, and the staff were very professional in handling the situation; the wallet was sent to our home back in our home country. The Front Office Manager was very very kind in solving this issue.

Breakfast was a bit too crowded, maybe the breakfast area was a bit small for the amount of visitors but it was ok.

We loved the size of the room. Considering how small the vast majority of reasonably priced hotels in London are, the room in this one was perfect. Easily accommodates two people with suitcases without the room becoming too crammed. The room was also reasonably quiet, facing the alley behind the hotel.

I am going to nitpick here, as none of this was a big deal. At night, there are these small ambient green lights which can't be turned off, probably as part of some security system. They were a little disturbing the first night, got used to them later. Second, the closet could have been at lest slightly larger, as not all our clothes fit in. But again, no biggie, esp. considering the room was more spacious thanks to that.

I've stayed here a number of times and I keep coming back for a reason... I love this place! The staff are just so good - so pleasant, helpful and friendly. They have always made the extra effort every time, it really makes a difference. And I just feel so comfortable every time I stay here. The restaurant and bar are great as well. I love the beds, and the TV is good for casting your own content to. I love the location because Brick Lane and Whitechapel are like a second home to me, so staying here is very convenient when I'm in London for work. Thank you Hyatt and all the team at Hyatt Place for another great stay :)

The mini fridges in the rooms are a bit weak and don't really keep things cold. I appreciate very much having the fridge, would just be nice if it worked better!

Lovely hotel, really nice room and general cleanliness, the staff were lovely and even brought up a note with some little muffins to celebrate our anniversary

There was no parking which did make it hard when we had travelled by car, it does say this on the website but for my first time in London overnight I didn’t expect it to be so hard to find! I did find 1 member of staff was slightly rude when she asked for payment for the room and I explained I had paid online already and she was very blunt with me and said “no you haven’t” i showed my confirmation email that I had and she then said “oh yes here it is” so that was unfortunate, however didn’t ruin our stay at all.

The location is very convenient since it is very close to the underground and not too far from the train station. I also enjoyed the breakfast every morning as there were many options to choose from. The staff members were very kind as well :)

On the first day after checking in, we found out that the sink in the restroom was half-blocked. We called the reception and the staff just told us to try twisting it but it only helped a bit. Fortunately, the next day I wrote a sticky-note saying it is still blocked and the cleaner saw it and fixed it for us.

The staff were fantastic - nothing was too much trouble for them. They were so friendly and helpful. The location was very good too, with 2 tube stations close by. The room was a good size, very modern.

The heating system! Minimum temperature was 19 degrees and that's too hot for me, especially at night. Maintenance came out but there was little he could do. Also, it was great for 2 nights but there's very little storage space for clothes. There are 3 small shelves, 2 of which I could only just reach They weren't very generous with toiletries either - I had to ask for soap, which in these Covid times isn't very good

Rooms clean and modern. Breakfast good value for money

Awful smell of drains coming into the hotel whilst sat in the reception . And at breakfast a certain young female staff member lurking over you whilst eating to reclaim an empty glass, no manners.

Clean, good beds, nice bathroom.

The small fridge in the room was really loud - at 56dB, it‘s significantly louder (and intrusive) than the noise level that is deemed acceptable by British councils (which is 24dB). Our TV didn‘t work and wasn‘t fixed by the hotel although I brought it to the reception‘s attention on the first morning of our stay. I couldn‘t call reception as the in-room phone wasn‘t connected.

The hotel had a good atmosphere; the room was clean and tidy, it also had a nice view and nice toiletries available; the ability to self check out was very helpful; it’s located in a good area, with tube stations nearby and close to Shoreditch, an area with very good restaurants and cool shops. But what really made our stay at the Hyatt great was the kindness and care of the staff! I was in London to celebrate my birthday and the staff made sure I had a really warm welcome, they even gave me some sweets in celebration of this event <3 My stay at the Hyatt really helped me enjoy this special occasion! Next time I plan to be in London, I will definitely try to stay with them again ;)