Property was brand new and nicely decorated.

Whilst I liked the property overall the waiting staff, namely what seemed to be the manager who worked in the bar area was quite stuck up in our opinion. The overall service of the hotel was not the best, staff a bit arrogant. Also, whilst i respect people being Muslims I don’t see why I should be forced to abide by someone else’s religion. The English breakfast didn’t contain anything pork, contained beef sausage and beef bacon. I do believe people have the right to choose.

This hotel is exceptional! The staff are incredible - so friendly, knowledgeable, and helpful - whether at front desk, restaurant or bar. They made our stay so pleasurable. The decor is brilliant with decorative touches from House of Hackney and Peruvian accents in the restaurant. The breakfast every morning was delicious and the food in Lima in the evening was superb. The rooms were super comfortable, with luxury linens and toiletries and a large walk in shower. there is a large construction project nearby but we didn’t hear any noise at all from this. great location with lots of nearby restaurants. I give this hotel the highest recommendation.

nothing

Beautiful hotel, we had a great room. Hotel is convenient to our conference at the Barbican and lots of other things. Breakfast was great with good service in a nice room. Their dinner menu is limited but plenty of pubs within minutes walk so lots of choices available. Our week was abnormally hot and the air conditioning was typically minimal but we did ok. Staff are great.

The system they have in place to reach front desk or anyone is to send a Whats App text - and there doesn't seem to be anyone monitoring that. So you have to go down to the front desk to ask for anything. Not really a fan of that system.

Beautifully decorated hotel, care has been considered when designing the feel of the rooms. Spacious room with a stunning bathroom. I didn't manage to eat at Lima, but from what I could see it looked amazing. Staff were very friendly, and offered us a free update and glass of sparking wine on arrival. Location was great for our needs (Liverpool St station) and it was fairly quiet.

My only note is that we didn't find the pillows particularly comfortable - although that's personal preference. Had we stayed more than one night I'm sure the friendly staff would've accommodated a request for new ones. Thanks.

Staff were excellent, really personal service and this is what makes a real difference to your experience. Love all the 'nooks and crannies' - some great spaces to have drinks and felt like a home from home. Suite was gorgeous with lots of great touches, thick towels and robes, lovely toiletries, great selection of good teas and coffee machine ... Love the quirky decor but personally feel the deep colours are more Autumn/Winter so was perfect for our February stay where we had double celebrations for my birthday and a wedding!

Lighting is subdued and could be better in the dressing table area as it was difficult to see.

Very nice and helpful staff, good service Nice Lunch, comfortable rooms

Some small mishaps due to newly opened hotel with inexperienced staff, topped with a false fire alarm 04.15 Sunday morning… lowers the overall impression, but the hotel has the potential to become a very nice hotel with a little more trimming... We also lacked clothes hooks for outerwear and shoehorns. Minus for the lack of a small fridge in the room

Lovely public lounge areas to sit in and have a drink, lots of luxurious seating. Breakfast was amazing, good quality ingredients, lots of choice. The bed in our room was exceptionally comfortable as were the pillows and duvet. Powerful shower. Loved the extras in our room for example robes and slippers. Staff were friendly, helpful and accommodating.

Coffee machine kept in the wardrobe was a bit of a faff and could be located somewhere better so we didn’t have to keep getting it out and filling with water. No decent sized mirror on the dressing table, only a small round magnifying mirror which wasn’t big enough to do make up etc. Problem with the heating and heated towel rail on our second day coupled with the cleaner leaving our window open so when we returned from a cold day out our room was freezing and towels were still damp from the morning but only a small issue.

The vibe and aesthetic of the hotel are truly unique and pleasant, creating a cosy atmosphere. The staff, from the receptionists to the barmen, door staff, and waitresses, are attentive, well-trained, and a credit to Sun Street Hotel—probably the best service and experience I've ever had with hotel employees

I would say the drinks are pricey; however, it's the going rate. The room cleaning service could be improved. I noticed corners had been cut, with mess left behind and the toilet not cleaned properly. Cups were not replaced but simply rinsed in the bathroom sink, still smelling of wine.

Our room was ready super early, the check in was really quick, the room itself was absolutely stunning and so comfortable. Incrediby soft sheets, and they left us a little note with a sweet treat and petals on the bed with balloons for our 15th anniversary. I wish we coudl have stayed longer!

There is currently work going on right in front of the hotel, but it didn't start until 10am on the saturday so the noise wasn't an issue. the only problem was that we couldn't open the curains to get ready, but that's not a big problem

The bedroom and bathroom were huge, clean and tastefully decorated. Breakfast was lovely and filling. I ordered the full English, but was pleasantly surprised to see a full Japanese breakfast option (though I was informed it would take 30 minutes to prepare so best to order in advance or to the room).

I didn't realise when booking that the restaurant is closed on Sundays, resulting in a limited room service offering (light bites from the bar). Though this didn't bother me too much as there are plenty of good food spots around Liverpool Street.