The bedrooms were comfortable, breakfast was good (except it was missing the hashbrowns and black pudding for a complete english breakfast) good access to facilites

Staff didn’t show much attitude. They don’t explain things properly causing us to figure stuff out on our own and even when we say thank you they never say you’re welcome

Room was very comfortable with two balconies and a view of the harbor. Staff was attentive and the food was very good.

After checkout, it took over 2 hours to get a taxi! I don’t expect the hotel to provide transportation, but I do feel they should inform guests of this “known problem on sailing days”.

Bed was very comfortable and the room was clean and well decorated. Breakfast was good with plenty of choice. Nice area to relax by the fire with a drink in the foyer area. Amazingly located for all the nightlife in town.

Staff were polite on the whole but they just lacked any enthusiasm or desire to be friendly. This is an international hotel with cruise guests from all over the world. I feel management need to perhaps incentivise their staff to be a bit more outgoing. The pool is a great addition but the steps down to the pool could do with a refurb. Bar is very expensive.

Great location for Southampton - only a few minutes walk to harbour and city centre. We booked three rooms as a group and the hotel went the extra mile before we arrived to make sure our rooms were close to each other on the same floor - thank you! The junior suite had lots of space and a separate lounge and a balcony with a view over the water.

Our overall experience was really good - we liked the place. But some aspects are desperately in need of an update - for example the shower in the suite was just a tired-looking system over the bath, rather than a more modern walk-in shower. Balcony doors were really difficult to open too. Just needs a bit of TLC to make it live up to the luxury aspiration and cost. Staff were friendly and great but the team were let down by the reception we received in the spa/swimming pool on our first visit.

The room we had was amazing but a couple of things let it down. The bathroom was amazing especially the spa bath!!! We loved all the treats that were there on our arrival

The lighting in the room was very poor!!! No central light it was difficult to dry my hair at the desk so I had to move the standard lamp near to the desk to shed more light on the situation!!! The room was quite cold but we found 2 small electric radiators in the wardrobe so they just about managed to take the chill off the room!!! For the size of the bathroom the shower was a tad small and didn't give you any room to manoeuvre

Loved it - parking was reasonable (£7 for 24 hours), room was clean, modern, comfortable, and very spacious with a great view. Spa facilities were lovely and I swam both mornings. I loved how hot the jacuzzi was and sauna and steam room clean and fresh smelling. Breakfast was ample and quality with plenty of options; not the biggest selection, but very reasonable. All staff we encountered were polite, helpful and so lovely. Excellent in-room facilities for coffee and tea making.

My only quibbles would be that the bed was good, but could be improved with a slightly higher quality mattress potentially, Additionally, as I like to travel light and use the hotels toiletries, I was hoping for conditioner with the shampoo- it’s rare to find in a hotel these days, but really would make this the best experience for me. Our plug sockets in the headboard did not seem to charge our devices overnight, so I’m not sure why.

Rooms were clean. Nicely decorated. Good size. Plenty of plug sockets and space for our items. We had complained politely that the window seal is broken and the strong wind sounds were awful and our first night sleep was not good. We were offered a room immediately (road side, but traffic noise was high). The manager came up and gave us an alternative room which was perfect, no noise and actually a size upgrade at no extra cost. The manager was so professional and understanding and wanted to do his job kindly. Breakfast had so much choice, and regularly topped up with fresh food. Facilities have pool, jacuzzi at one level; the sauna and steam room is upstairs, but it's not signposted.

Traffic noise on the road side of the hotel (was offered a room on this side, but thankfully there was another option of room so didn't continue but something to consider for guests). 1 particular member of staff was rude, and would push past at breakfast, just because he wanted to top up the bread. No manners. Didn't talk. Just pushed past me. I saw him do it to other hotel guests too. Breakfast finished immediately at 10am. Food items were removed straight away. Even as I was choosing a croissant, staff tried to intervene their hands across me to not allow me to take one (the particular staff mentioned above, again!)

Great location so much so that the city centre, indoor shopping mall and Ocean Village are all in walking distance. Less than a mile for the later and next door for the former. Marco restaurant food is superb, although the bar menu looked disappointing.and boring... burger and chips, fish and chips. I would just walk to one of the pubs.

The breakfast. Buffet style. Queue to make your own coffee. Queue to make your own toast. Limited choice cooked breakfast. It was cold ! This is simply unacceptable for a 4 star hotel. A short walk would get you a freshly made breakfast and table service in one of many venues.

They provided free complimentary parking on this occasion. The room was spacious, clean and was well decorated and furnished. All staff we spoke to were polite. Check in and check out was seamless. The complimentary access to the pool, jacuzzi, steam room, sauna and gym was amazing, they also offer you towels free of charge to use although I brought my own. I love that it has a library and was disappointed I did not have time to also explore this. Location was excellent. The restaurant is beautifully designed and decorated also the outdoor seating are a would be lovely in warmer weather.

Only thing was that room temperature cannot be controlled from your room and you would have to ask reception to adjust it for you.

You couldnt do more. Staff were amazing and attentive but not to much. Nothing was to much trouble. Location is amazing and the food was really nice, especially the breakfast. Evening staff at the bar was really good, came to check if everything was all good and if i needed anything extra. Also the cleaning staff are fantastic. The room was stocked with teas every evening and made every morning when got back from work in the morning shift. The cleaning staff are the hidden true talents behind closed doors. Luxury hotel with a nice location, staff really nice but not over the top which is good.

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