The staff were very helpful showing us round and giving us the history of the hotel, we loved our room as it overlooked the race course, there was a lovely choice of food and we had everything we needed for a our stay, its a stunning place to stay

My only small complaint is that the younger members of restaurant staff could be informed that at a 5 star hotel I didn't want to be leaned across when my food was served or plates etc collected and there were a couple of occasions of more coffee on the saucer than in the cup! But these are just little things.

Breakfast and dinner were lovely. The staff were also very nice and helpful. Facilities were good and exactly as described. Bed and amenities were comfortable, lovely bathroom!

Cleanliness - our room was not cleaned properly, the bin was emptied and when we returned was still full of nappies, Things had not been tidied. It appears that this was an on-going problem as my 16 month daughter found an old sweet under the TV/fridge unit which looked pretty old. This was concerning as she could have eaten it had we not spotted it in her hands. Suitability of room - note the main house does not have any lifts. We were not informed of this and despite noting on our booking that we have a 1 year old baby with us, we were put on a high floor which would have required us to carry the pram up and down. It took a lot of discussion with the hotel to find an alternative more suitable room, which they did manage to find even though I was initially told they were fully booked.

Room was comfortable, good size TV screen, refrigerator with complimentary water and fresh milk, safe, excellent wet room for shower etc. Room servicing was good. The room was off a very pleasant garden with a short walk to the main hotel. Good service and menu for breakfast, especially the continental selection. Dinner menu and service was good. All staff were friendly and very helpful. The hotel was a grand old house and the lounge and restaurant rooms take you back to those times with wood panelling, grand fireplaces and windows containing stained glass. There were grounds and several charted local walks to explore

The lounge seemed to be reserved for afternoon teas in the afternoons and would have liked it to be generally available and serviced with teas/coffees and drinks.

Breakfast was great although the labels were mixed up for the Greek yoghurt & vegan coconut yoghurt one morning which we didn't realise until the morning after when the labels were corrected and there was no official communication or apology for this. The risk associated with this in terms of allergy let alone impact on people who follow for example vegan diets.

For the size of the hotel the spa seems incredibly small - any more than 6 or 8 people in there and it feels really crowded which is the only disappointing thing about the hotel really.

Food: exquisite, beautifully presented and perfect from start to finish. Room: well laid out, spacious and comfortable. Nice touch to have the large bathroom with tub, separate shower and separate loo. Grounds and facilities: incomparable location overlooking Cheltenham racecourse and below Cleeve hill. A really extraordinary setting. Fabulous outdoor private spa. Lovely beauty suite for treatments. The staff: outstanding. They really made a difference. Thank you so much to everyone.

staff are super nice and gorgeous place but does need maintenance.

Where do I start: 1: Upon arrival after a long journey and since my room wasn't ready, I would expect from a luxury hotel to offer welcome drinks or tea since it was cold. 2; Ordered lunch, and in all honesty, my son can do a better cheese sandwish. 3: When I went to my room, it was freezing, I called 4 times for someone to attend to my request, and they brought in a portable radiator 4: Sink does not drain at all 5: I was told to leave the lounge area as I'm not booked for the afternoon tea.

I came here to celebrate my 30th birthday and was blown away by how beautiful the hotel was. The interiors were gorgeous, and our room was stunning. The beds very very comfortable and spacious. Customer service was great, Kevin checked us in and Jack was very personable and kind offering recommendations for our evening. Thank you and look forward to coming back again in the future

Breakfast was a little cold and there were some issues with the coffee machine at breakfast but the team handled it well and were very professional.

The Beautiful house and grounds.

Ellenborough Park need to pay attention to detail. For this calibre of hotel we would have expected that telephone calls to room service would be answered promptly rather than not at all. Breakfast service used very cheep paper napkins, where was the linen? Day Room cleaning and turndown service varied significantly from excellent to poor. Lack of consistency was an issue. Requests weren’t always met, mostly ignored. Wines definitely overpriced. Dog extra night charge - way over priced.

the rooms the spa the restaurant the location

it would be nice to have one space these days where dogs aren't allowed.

We have stayed here before a few years ago so know it is in a stunning location. It was a special treat for my husband’s birthday & we went to see Nile Rogers at Cheltenham racecourse on Friday evening so it was lovely to stay nearby. The outdoor heated pool is definitely a bonus!

The pice of the rooms have doubled over the last few years so it’s very expensive. The room we had included a bathroom upstairs which wasn’t great for my husband’s visits through the night.