The room was lovely. Spa facilities were great and just an overall very chilled experience. The staff also couldn’t do more to help and were very friendly and accommodating.

A huge negative for us was the extremely overpriced food/drinks in the hotel. I get it’s a captive audience but I’ve eaten in Michelin Star restaurants for considerably cheaper. This was the make or break for a return visit for us I’m afraid.

Our Master Double bedroom was exceptionally generous in size, very comfortable, beautifully decorated, light and clean. The complimentary 90min’s use of the spa facilities (steam room, sauna, outdoor hot tub, indoor heated swimming pool) was most enjoyable. Dinner was very delicious despite a limited menu. Good variety of breakfast options. We chose full English breakfast and a vegetarian English breakfast, both beautifully cooked. Staff very polite, welcoming, helpful and attentive. As a result we happily paid for the (optional) 5% service charge which will be shared by all hotel staff.

Nothing not to like about this hotel!

Once we were there everything was good, especially the rooms, bathrooms, restaurant. Staff were friendly.

I messaged the hotel several times before arrival to change the name of my guest, try to book a meal etc. None of these messages (mainly through booking.com) were replied to, which was frustrating. Despite phoning with my new guest's name, all communications came to the old name, and addressing us by our surnames e.g. "Dear Newton", which I found odd. Either "Dear Dr Newton" or "Dear Helen" would have done. I rang to see if our dinner was booked, left a message and was not phoned back, though the meal turned out to be ok. It felt as though the admin was by a whole series of algorithms with no real people involved, and separate from the actual hotel and staff. Once you met actual people, things were fine. On arrival I was given a room slip booked in someone else's name altogether...

Lovely building in beautiful grounds. Very friendly and helpful staff from the moment we arrived. Given a room upgrade which was much appreciated. Very large room and well appointed. Enjoyed the use of the sitting room and bar with tea and drinks. Lovely Christmas atmosphere - very cosy. Breakfast was served beautifully in the delightful dining room. Used the spa on a half day package with lunch. Good facial.

Only very slight criticism was the quality of the ingredients used at breakfast - the sausage and the bread as two examples. The spa area was incredibly hot - but could access outside hot tub for fresh air

The location was fantastic, just outside of Cheltenham but lovely views of the countryside. The hotel is beautifully decorated and very much in keeping with the age of the property. The rooms was warm and cosy especially at Christmas, the decorations were lovely. The spa is really good, very clean with a good size pool and sauna and steam room. The staff were so friendly the service was one of the best including in the spa. We had an issue with the window in our bedroom and this was resolved immediately so can't thank you enough for a wonderful stay, will definitely be returning.

The only downside was the outdoor jacuzzi wasn't working. The water was heated but there were no bubbles.

We stayed here for the weekend for our baby moon. The hotel and grounds are gorgeous and staff so helpful and accommodating. The food in the restaurant was lovely and I even requested a slight change to a breakfast order which wasn’t on the menu and that was no problem at all. We used the spa every day and it was very relaxing with great facilities. Also it’s probably the cleanest spa I’ve ever seen 😍. Our room was perfect, also beautifully clean and the bed very comfortable. Thanks for a wonderful stay! 💗

Only downside was the pool area in the spa was a tad bit too hot for us to stay for too long but I know some people may like that. They were also fully booked with treatments so we didn’t get to have one. But that’s our fault for not booking earlier so I would recommended booking far in advance for that.

Staff were excellent and friendly, communication was efficient, re booking spa, checking in times, etc, as we were delayed due to software issues... missed our first night, so that was very disappointing. However, it wasn't due to the hotel... The room was spacious and very good standard, just missing air-conditioning. However, there was a small fan supplied in the room before we arrived. Barman was friendly and ended up having a few cocktails 🍸 due to his advice, which in fairness the cocktails were delicious 😋 If you want a place to relax, friendly staff, with lovely surroundings and a very nice spa, this is your place..

Nothing, will definitely stay again. I'm planning on going back already...

Staff are fantastic and very attentive at all times. The food is excellent with a good range of bar and restaurant options. Breakfast options were very good and freshly prepared. The garden Room is particularly tranquil and having breakfast here is a lovely start to your day. The location of the hotel is fantastic - it is so quiet and peaceful, just what we were looking for. Would 100% recommend if you are looking for something a little more off grid for some down time. The spa was relaxing and easy to book into.

Our room was quite noisy as it was above the kitchen, however we spoke to reception and were moved to another room which was fantastic, with no fuss at all. They were so accommodating and helpful, it was wonderful.

The room was clean, with a large, comfortable bed. It had a good shower and a couple of reasonably comfortable chairs. The hotel grounds are beautiful and the lounge area is lovely. Staff were extremely helpful and coped very well with a large party of somewhat demanding guests at breakfast. The food at breakfast and dinner was of very high quality. It is only a short drive to Cheltenham.

It is a shame that (because of the age of the building, I think) we were unable to open the bathroom window. Although the menu at dinner was very high end, this did mean it had a very "nouvelle cuisine" feel ... meaning very small, but delicious, portions. If you have a hearty appetite, this may not be the place for you.

The location was ideal for us, we needed to be close to Cheltenham and Gloucester. We liked the idea of a smaller hotel. Breakfast was lovely but we were disappointed that you'd run out of black pudding on the second morning. The food in the bar was delicious but it was very difficult to eat at the tables in there as the seating was too low to reach the table . Set in lovely gardens , nice and quiet. Xx

Try not to run out of staple breakfast ingredients . Breakfast on the second morning was exceptionally slow, even though not busy.