The hotel was being renovated. The 60 (premium) rooms that were available had recently been renovated and were very clean. I was topped up with free snacks each day of my 4 day stay there (apparently not a usual thing, but offered due to the ongoing renovation). The staff were super friendly! And the fitness centre was a huge plus! A gym, sauna and decent sized swimming pool (available to all Holiday Inn guests). For me, having traveled my car, the parking directly outside the hotel was great news! Not bad at £5 per 24 hours.

The lighting! Seems to be a theme at hotels in general…dim lighting!

Hotel is a good basic hotel. Breakfast plentiful. Pool good

My room was left unlocked by the cleaning staff and so anyone could have accessed it in the time between them finishing and me arriving back in the evening. Luckily I’d left nothing valuable. When reported to the night staff they were dismissive of my concern (it’s just the cleaning staff!) but sent a handyman to check the lock which was fine. The door had been left ajar. By 11 next day no contact from management it an apology. I had to report it again. Subsequently I received a written apology.

Staff were out of this world with friendlies, enthusiasm and customer service. I got a really nice vibe off them, they clearly enjoyed working there. It was Halloween and they gave me daughter sweets, which was lovely as we were missing trick or treating at home. I had forgotten some sanitary products and they found me some no problem at all. It's wonderful. We only stayed for a night as accomodation with family fell through but the staff left a lasting impression on me.

I didn't mind as it is a great asset to the community but the pool is used for childrens swimming lessons and half of it is often cordoned off.

Hotel was good - one of the nicer Holiday Inns we've been to. Staff were friendly and we had access to everything we needed such as a travel cot, adding breakfast on the day, room tvs have Netflix etc too (using your own account). Gym was small but functional.

We deliberately chose this Holiday Inn over central Bristol as we thought it would be more family friendly (and it was) but it's not very accessible if you don't have a car - just something to keep in mind when booking.

I love that it has an indoor warm swimming pool that adults and children can enjoy, our child really loved the swimming pool area which was really good. They also had games for children to be entertained and a lounge space that children can enjoy with peace.

There was no pathway for pedestrians to walk towards the hotel, only cars had a driveway, which meant we had to walk on the car pathway to get to the hotel. Overall, everything was good during our stay.

It seemed as though the hotel has been freshly refurbished. Everything was so clean and comfortable. The staff were so friendly and helpful. Our rate included breakfast which was great, lots of choice and they made pancakes fresh for my 9 year old. Great to have a swimming pool for families too, it’s not huge, especially if there are swimming lessons on but it’s really warm and nice for a swim. Plenty of tea and coffee in the room. Just a really great place to stay.

Nothing

I travelled with my husband and 18 month old son. The staff was amazing with our son, making him laugh and making sure we had everything we needed. A manager approached us at breakfast and gave our son some complimentary pancakes which he was delighted with. The manager working when we had dinner couldn't do enough for us and brought toys over for our son. The hotel was also clearly recently refurbished so was clean and looked nice. Would definitely stay again with family.

This property has clearly been refurbished recently and it’s been well done. However what made this stay standout, were the staff and the service we were given. It’s not often that you can generalise a comment like that but on this occasion it’s true - from beginning to end the service was excellent, there was a lovely vibe here - it’s a well run hotel!!! I would go as far as saying that for a hotel of this type it is the best I’ve stayed in! Well done to all👏👏👏

Nothing

The hotel is lovely, very clean, and lovely decor with a lovely lounge area and bar to sit in the room was spacious and spotlessly clean.

The bar area is lovely,however, the menu is limited and very expensive, as is the bar tarrif. Only myself and one other in the lounge area. Easy fix for me Better menu and lower the prices a little and more people would use

I liked the extra food and drink given as an extra and i liked the added coffee machine. I liked the fact it had a bath and a shower. The TV was brilliant.

I didn't like the fact there was no vegan breakfast option, it was only catering to vegetarians unfortunately so we couldn't add the breakfast onto our stay.