The location was good and easy to find. There was plenty of parking. The staff were friendly and the food was really good. The room fresh and clean and the bed was really comfy.

You have to go to the hotel next door to have breakfast which was ok but not good value for money. I would have liked to have breakfast on site, as the food was very good at dinner. The room was ok but a bit squashed with two beds in it. I was on my own so it wasn’t too bad but two adults being in it would be a bit of a squash, but that just my opinion. It was ok for just somewhere to sleep. It did get a bit noisy when people came out of the pub.

I can't comment on 'breakfast' in this question as your website made it clear you do not provide breakfast, but it might be helpful to display a notice giving nearby places that offer breakfast. As I was travelling home in Sussex I breakfasted at Leigh Delamere Services on M4.

It took me at least 20 minutes to cope with the TV remote. We have a Samsung smart TV at home with a very different layout on it's remote. May I suggest you take an A4 sheet of paper, trace round your remote and put arrows alongside pointing to, for example 'broadcast channels', 'station guide', 'volume', 'radio stations', 'change stations up\down' etc. A photocopy in each room would not be too costly. A chair would have been welcome.

Very close to the Motorway, very friendly staff. Very quick service in the restaurant. Very comfy bed and pillows. Very welcoming with a good vibe. Pretty outside seating area with lovely flowers.

Bedroom door (8) wouldn’t close or open properly, unless you threw your weight against it, making one heck of a noise. No shelf in the bathroom (toiletries had to go on the floor). Toilet cistern kept running into the toilet a few times, had to keep flushing it to make it stop. Worst of all was the noise from the room above, obviously no insulation as we could even hear them talking and using the loo!

I had two meals in the swan restaurant and they where both amazing I've never had such lovely fish and chips which was still hot at very last mouthful and the 10oz Sirloin was cooked to perfection and well presented. I had breakfast in hotel next door booked by the Swan management and it was of a really hi standard, Room was clean and I was on ground floor but had no noise from the pub.

Nothing I didn't like at this hotel it was a lot better then premier inn and or travel lodge. Tea and coffee in the room but nothing I didn't like about the stay.

As a woman staying in a hotel alone for the first time I was very pleased with the hotel and how safe I felt during my stay. The hotel is a pub but the hotel rooms are in a separate building which was nice as it meant I could get to my room without having to go through a busy pub. Check in was very quick and easy and there is a box for key drop off so no need to formally check out. The room was very clean and fairly spacious, perfect for what I was after!

I feel like there should be a separate check in desk from the pub bar

In general the room/cleanliness/comfort/price was very good and at a room rate rather than per person. Staff very helpful. Bar facilities very good. On site parking (even if a bit tight for SUV). In room Tea & Coffee very good as we didn't need to ask for more items.

No provision for breakfast so had to go elsewhere.(Even if booked next door, which was good breakfast) could advertise that fact on website as I like a breakfast. Evening bar food selection not so great / limited (some simple / wholesome pub dishes would be great) even went next door for this meal.

First it was near to the place we were visiting, the description was good. When we arrived the staff booked us in and was really helpful. The room was really comfortable,clean and had everything stocked up including lovely thick bath towels. We decided to have a meal early evening and the food, service was brilliant. Would definitely stay there again and recommend it.

Nothing, everything was really good

The decor was nice and the bed was comfortable. The Swan looked a nice place and staff were welcoming on arrival.

The shower was cold despite being on the hot setting. I ran it for a few minutes thinking it would get hot but it never, it was stone cold. I needed to have the shower because I'd drove all day the previous day and had work meetings so had to have a cold shower. I would have raised it with the management team but I left at 0730 to attend a work meeting. Nice place to stay but the shower let my visit down.

My partner and I were travelling for a wedding, we were delayed by 90 minutes on the motorway and then again when exiting the M5 due to roadworks, we arrived at 21.50, ten minutes before closing, somewhat hot and bothered, the manager welcomed us in and showed us to our room and then served us with drinks without any impatience, the hospitality was amazing! The room was excellent, clean, well-decorated and very comfortable. I would definitely stay again, and recommend to family and friends.

Nothing!

Staff were very helpful, especially as we arrived late on a Saturday evening to a crowded venue. Very clean and comfy bed.

We have stayed before, hence the return visit but this time we were slightly disappointed with the bathroom which needed renovation, the shower was old and water cold. Our last room had a beautiful modern bathroom.