The staff is the reason I come and stay 4 days at the Loft visiting my family at Christmas. The staff are both professional, yet they are very kind always asking if I need anything since I use a walker.

1. Toilet Paper very poor quality, similar to sand paper. 2. Need more handicap parking in the parking garage. 3. Please, please use Coke Products. 4. Unfortunately just down the road is Embassy Suites that has a full free breakfast not just a “On the Go” type breakfast.

Von was fantastic! Upon arriving at the hotel, he made us feel very welcome. He had a smile on his face, helped us add our Bonvoy number to the reservation, answered questions related to parking our vehicle. He was very friendly and attentive. When we went to the shop area of the lobby, he volunteered information on how it worked and what some items were. It was nice to see a kind, friendly face upon arrival and during our stay.

We would have appreciated having lotion and a showercap as part of the amenities provided in the room. That said, we didn’t ask at the front desk, if they are offered upon request, as contrary to other places we’ve stayed at in the past, there wasn’t a sign in the room—something we’ve seen during stays other places.

Location was convenient. Numerous nearby restaurants. Glad there was a gym, but not my favorite equipment.

Please update the listing to indicate that breakfast is not included (or $0.10, as my booking said) but rather a paid cafe.

Staff were so helpful, friendly, and accommodating. They went above and beyond to help us with anything we needed.

The power went out at around 1am, and it took the generators a few minutes to kick everything back so we were stuck in total darkness for that time, not to mention that without power the door locks don’t work and that was a little scary lol

Great location in walking distance to shops and restaurants. Very friendly staff. Great atmosphere of the lobby

The decor could use a refresh - there were spots on the wall in our room that were not smoothly covered and it was obvious that the area was patched.

Staff was extremely nice & friendly. The hotel is in a great location. Things were clean & nice looking.

Shower water was too strong and no way to adjust it. Also needed a hand held shower-head. Our room was not cleaned on the 2nd day and no fresh towels. We had to get them at the desk ourselves. Price is too high!

Location is Homewood, which is quiet and perfect little town to explore by foot to shop and eat on the edge of downtown Birmingham. Very safe and one of Bham’s quintessential neighborhoods.

Nothing.

Location, spacious room, pet friendly,

Hot water for shower took a LONG time. The first person to shower got cold water. And, I reserved and paid in advance for a king bed. When we arrived none were available.

Everything was excellent staff is fantastic, love the layout of the rooms and the variety of restaurants in the area.

Every room should have a microwave and add more bottled water, condiments and coffee in the rooms .

The area has great restaurants walking distance and so close to UAB. We love to stay here because of the convenience and we know it is clean and safe!