Room was very clean! Bed was extremely comfortable. Breakfast was good with a great variety of choices! We were able to have our dogs for a $75 non refundable fee.

All common areas, lobby, moldings doors ect very run down and in need of repair and renewal or remodel. Tables and floor in restaurant breakfast area sticky and dirty. Minimal staff

Check-in was easy, as well as check-out. I loved the space. My family was able to visit with me comfortably- we were even able to play cards , since there was a table and chair. My little dog felt comfortable and treated my accommodations as "home"

I wish I could have known about the Ruth Cris' Restaurant bar. I'm a senior citizen-( 84 ) and I needed a libation after traveling in holiday traffic from Atlanta! The lovely lady who checked me in could not possibly known that I needed that information!!

Friendly front desk manager Always (female)

the mildew around the bathtub handle , the cleaning crew just walked in my room after 1 knock, and I wasn’t even checking out and was in bed…. scary pleas address this my husband is a licensed carrier, an office and he went into police mode THIS NEEDS TO BE ADDRESSED

Staff was absolutely amazing! Everyone was very welcoming, helpful, and a real bright spot in my day.

The room was quite worn and needs some serious TLC. Tub, shower and toilet ran constantly. No USB ports to plug in electronics (not a deal breaker, just would have been nice). No housekeeping services all week. I had to request towels at the front desk.

Front desk was quick to find us another room. Needed additional towels. Timothy from housekeeping brought towels. Saw our problem with lock. Tried himself and stayed there until maintenance showed. Made several calls to see where they were. Excellent employee.

Couldn't get back in the room. Waited 30 min. + for maintenance to get there. Had to drill the lock to get door open. Had to move to another room. This evidently is an on going problem. Also rm 403 coffee maker no cleaned and ready for our occupancy. Looked as though housekeeping didn't finish their job.

The outstanding staff at the counter. Location was good for close access to hospital and hometown feeling just outside of mainstream.

Several items in room in need of repair. All brought to the attention of front desk ladies and maintenance man. They offered to come fix immediately but we asked to wait till check out for our privacy having just had surgery.

location was excellent, room was extremely spacious, hot water pressure excellent, the breakfast was incredible, even though I did not attend the evening manager reception - it was a nice bonus.

no shampoo in the room, no hairdryer in the room but was available at the front desk.

The room was ver spacious and allowed for a lot of space to relax after being in a car all day and traveling many more miles the next day. The center of the hotel has a really beautiful atrium including some super vibrant coy fish!

I didn’t try the breakfast but my husband said it was terrible. The only negatives which were hardly worth mentioning is the hotel is obviously dated and could use a good renovation. Secondly, the restaurant is VERY expensive, and the service was quite slow. It is a Ruth Chris so price is expected to be high but I paid $12 for a side of mashed potatoes and it tool over 20 minutes to get them while I was sitting at the bar. (Side note: the were incredibly delicious!)

Great hotel! Staff was so friendly and helpful, room was large and well appointed, breakfast was great. Indoor courtyard and pool. Price was outstanding and great location. If we ever go back to Birmingham- THIS is where we will stay. BOOK THIS HOTEL!!!!

Not much could be improved. Pool was closed for 1 day of our stay, but we hadn't really intended on using the pool this trip. Overall, excellent experience- we were very happy.

That was a restaurant on site.

I did not like how the breakfast was handled. No cook to order and limited choices. The embassy in Savannah figured out a way to offer cook to order that was safe for all. The toilet had a problem flushing everything down and the faucet leaked