This is our favorite place to stay when we are doing business in Silicone Valley! It's always nice and cool when we walk into the hotel and it smells really good. Great customer service. They must take care of their employees, because Raul has been helping us for the last 5/6 years, and he is always happy and helpful. Spacious rooms. Great lighting in the bathrooms to do make-up. This last visit we actually tried the breakfast and it was fantastic. The fresh fruit, pineapple, cantaloupe, blueberries & strawberries, was sweet. The muffins were AMAZING! They also had waffles, eggs, oatmeal and more, which we didn't have time to enjoy, but it smelled very good. My husband and I are never disappointed!

I had asked for an upper level room when reserving which was not honored when I checked in. When I pointed that out I was told I would have to wait 20-30 minutes for one which I did. This was after the 3 pm check in time, around 3:45. Have never had this issue previously and I stay there on average once a month. Also key would not work when trying to enter room. Had to return downstairs, suitcases in tow, to remedy this. Also on my check out date I went to breakfast around 8:30 and upon returning to my room my key would not work!! Obviously had to go downstairs AGAIN to get this issue resolved. Seems unnecessary.

Decent free breakfast and beautifully decorated lobby, hallways, rooms. It was an absolute delight. Comfortable beds. Huge living space with refrigerator and a Nespresso espresso machine. It was wonderful.

Some of the employees seemed stressed/distressed so not sure if they are concerned about their pay or working conditions or both. We always leave a tip (at least $10) for cleaning service. It's not much, but we hope if enough people leave something, it helps. Silicon Valley is insanely expensive so I'm not sure where hotel employees, especially the people who clean the rooms are supposed to live.

This Hotel should be called "The Hearst Castle Bristol Hotel." Seriously !!! The inside and Outside of The Bristol is Amazing !!! All of The Staff are incredible. True Story. The Breakfast was Perfect. The Music in the Dining Area was Fantastic. "THANK YOU" FOR EVERYTHING THAT YOU ALL ARE ABOUT. ON A SCALE FROM 1 TO 10 THE BRISTOL HOTEL ON BASCOM AVENUE IS AN "11" !!! THANKS AGAIN !!! DAVID BEASLEY / 209 - 535 - 0926 / FEDERAL LAW ENFORCEMENT OFFICER * MOFFETT FIELD AIR FORCE BASE

PERFECT

The rooms are very spacious. Additionally, they are very quiet. Most hotel rooms have a little gap in the doorway between the bottom of the door and the floor leading to the hallway, but this hotel they seal it off, making the room ultra quiet. The staff is extremely friendly and accommodating. I was there with my sister because she needed to do breast cancer treatments and she was able to get the best rest that she needed during our four night stay. The beds are very firm which is nice. I have never been to San Jose. This was my first time I'm really glad I chose this place as my first hotel. Their breakfast options are great. Plenty of hot foods. Considering the size of the room, cleanliness, and how quiet the rooms are, this is the place that you should definitely choose to stay when you're in San Jose.

Make sure you bring water. There are no vending machines here. Luckily I had 2 gallons unopened in the trunk of the car. But besides that, a very wonderful stay.

My husband and I stay at this gem of a hotel 3 times a year. It’s our favorite place to stay when we are working art shows. The hotel is always cool and smells so clean. Raul, who we believe runs the hotel and is ALWAYS there, always looks nice, very welcoming, ask us how we have been and about our business. Very spacious rooms. We look forward to our next stay in October! Thank you, Raul and staff! See you all soon! Happy Days~Cassidy and Duran. Ellis Charm and Design

Clean rooms, gracious staff, nicely old-style decorated hotels, ample parking space, small but nice and sufficient breakfast, good location for visiting Los Gatos area.

Bathroom door lock was broken, staff tried fixing but wasn't really operating afterwards. Beds are really small (130 cm wide) - very challenging for two to sleep together in. Basic and simple old room safe, with what seems to be a generic key that opens all safes, making the whole safe idea pointless.

The hotel is elegant and very clean. We love the large room and the bedding is luxurious and sparkling white. The pillows are soft and comfortable. The breakfast is included and has many choices from waffles to scrambled eggs, yoghurt and fresh fruit. When we are in San Jose, we always stay at the Bristol. It is close to the Stanford cancer center. There is a cute and good Indian restaurant close by on Camden “The Royal Taj”.

We have not one concern about this hotel.

I liked the decor and care put into the hotel and the service

The room did have some dirty areas but nothing that I noticed until I had unpacked all my belongings, and nothing on the main utilities that I would be using nornally. There was a stain on the AC that I didnt know where it came from but I didnt touch it and there also was little pieces of plastic by the toilet towards the back, but nothing that actually dampened my stay or mood. It wasnt gross or anything. Everything else was very clean and welcoming.

The rooms were charming, comfy and spacious. The front desk staff were very friendly and helpful. Enjoyed the unique design of the interior overall. Don't let the exterior fool you, the interior is totally different and transports you to another time and place. Breakfast was also included and provided some hot food choices. Also loved that the TV was big and a Smart TV so it was possible to stream your favorite apps.

Didn't love the shower head as it didn't have much pressure even with the water turned on fully.