By the standards of San Francisco, this hotel represents great value for money. It is well decorated with a modern, hip vibe and the rooms are small but plenty spacious enough for the modern traveller. Our room was quiet and, although it didn't get much daylight, it was fine since we were out and about most of the day. It was well appointed with a modern bathroom and a comfortable bed and the overall feel was that it was brand new and meticulously maintained. The location right next to Union Square is great for exploring the city and is a very short walk away from Muni, tram, bus and BART connections so pack light and don't waste your money on an Uber or cab from the airport (The BART runs from SFO and drops you off 5 mins on foot from the hotel). You can also get yourself a clipper card and explore this great city using the great public transport SF has to offer. The coffee at the hotel is not great but the Caffe Central just around the corner on O'Farrell does great coffee and breakfasts.

The downtown location has both ups and downs and you do need to be aware of what's going on around you as you would in any city. There are a number of homeless people on the streets near the hotel but while it is confronting, we never felt threatened or endangered by their presence. However, if stuff like this bothers you, you probably need to find a different hotel or maybe just not visit any large American cities.

The room was super clean, very quiet, bed was really comfy and bedding and towels smelt clean, crisp and fresh!

Very little space to hang any clothes and nowhere to put anything. My clothes and stuff were just laid out on the floor, maybe just a chest of drawers or something? My flight was delayed so when I checked out I had some hrs to go before I had to get to the airport. I asked if I could leave my suitcase and was told I couldn’t, they had nowhere to put it! Really? A big hotel like this doesn’t have a small room for a couple of hours. I had to take my case across the road to a shop which charged me $8 to store it for 4 hrs.

The proximity to major public transportation lines like the BART and MUNI are excellent. The rooms were fashionable and look just like the pictures. We received a room upgrade due to the window being broken in our first room. The staff is super friendly and professional. The bed is comfy and my room had a big tv, which I liked.

The elevator was broken during the last few days of my stay. I wouldn’t say that was something I disliked, but dragging down 2 suitcases down 6 flights of stairs seems like an adventure. While the neighborhood is super lively during the day, it is quite sketchy during the night. Lots of homeless people around.

The location couldn’t be more ideal—right on Powell, a few blocks from Union Square, very central to the other neighborhoods that define downtown San Francisco life. The complimentary coffee and tea service in the lobby was also a plus.

The room was only partially clean upon check-in. There were remnants of the previous occupants in the bathroom— used bar of soap on the sink; long female hair on the floor; shower gel bottle completely depleted. Also, perhaps the in-room wardrobe could be reimagined—barely adequate storage for two occupants over a long weekend, for instance.

great refresh from staying a few years ago! really impressed. WiFi is good as well

not a complaint as such but they didn’t clean the room during my week stay or change towels. I’m absolutely not bothered about this as I don’t think it’s really needed. I just wasn’t aware in advance, they emptied the bin when I requested promptly

The room was good and clean. also the hotel is in the middle of the city which is good. the staff is also so friendly and helpful. it is an opium hotel in my opinion

They don't have a place to store the bags. I had to store it in the store in front of the hotel for 9$. late checkout is for extra fees.

Location, walking distance to stores, restaurants, and transportation

The size of the room, mattress, and poor WiFi service

The location and the rooms.

No option to leave your luggage at the hotel after check out or before check in.

It is located in a nice area close to Union Square. Convenient for tourists and people that frequent Moscone Center. The staff is great and friendly.

There is no laundry available at the building. Housekeeping did not passed a single time in a 7 day stay. There was only one small trash can available in the room.

Great location in Union Square, very convenient near shops, restaurants, Bart station and bus stops. Short walk to Chinatown. The vibe of room is very new, modern and cozy with tasteful decor. The bedding is very comfortable. Free coffee and tea in the common area. Great shower water pressure. Overall great value for the price and location, since I booked very early ahead of my trip and got a great deal. I enjoyed my stay here and would come again.

There is no housekeeping unless you pay extra $25, but this is ok if you're only staying a few days. I stayed eight days and it was manageable since you can request towels and toiletries from front desk. The shower door leaks and you have to wipe the floors down after showering. No luggage storage so you have to store them in the souvenir shop opposite the road.