Most wonderful staff by far! Loved the location (Japan Town) so we didn't have to miss home too much. Great restaurants recommended by the hotel staff (Try out Sweet Maple a few blocks down Sutter for breakfast/brunch). All sorts of shops within walking distance with Japan Town Mall literally 1 min from the hotel. The room was very comfortable, clean and with high-end amenities in the bathroom. The beds were very comfortable! Water and ice dispensers were also available at our floor.

I would have loved to have had self-laundry services since we had an extended stay.

I like the staff, who are all very nice and friendly. They always converse with me, making me feel warm and welcome. They are willing to help and support everything they can during my stay. The second thing I like is the location. As you may know, it's very dangerous in San Francisco. Many places are full of homeless, and I feel so scared, but the location of this hotel is very safe and peaceful you can walk on the street at night and park your car safely. Anyway, the hotel provides a very, very safe parking lot for you too. Another thing is the cleanliness of the room. The room is very clean and the housekeeper makes it clean every day. The last thing is the comfortable bed I can sleep well and good rest in the bed.

The only few things to make it better are providing hot water in the room. They provide ice and water on the 3rd floor, which I love it a lot, and also provide coffee in the morning and wine in the evening. But sometimes at night I wish to make some coffee or eat the instant noodle or hot tea then I need some hot water in the room

It was great to see that the staff was very helpful and accommodating with my requests. Very comfy bed and bedding. Enjoyed updated furniture with USB plugs, room lighting options were nice, japanese inspired robes were a comfy touch. Location was good, just across the street from the Japanese malls and stores. Walking distance to Pacific Heights where there were many restaurants and boutiques. Walgreens (pharmacy) was only 2 blocks away. Convenient area.

I was hoping there would be room slippers but maybe the hotel was cutting down on disposable items? I was surprised that the hotel entrance did not have a ramp at its entrance, which made it a bit difficult to bring up/down my suitcases after a long haul flight. If there was a ramp or ADA entrance, it may have been in a different area that I did not see. I imagine this would be a concern for some travelers with accessibility needs.

We needed another night because my husband was staying in the hospital longer than expected and the employee at the desk was really helpful. He found us an even better rate than we had found for the first two nights. It was helpful during a rough time. At a later point in our stay he asked how my husband was feeling. It was kind of him to remember.

The beds were very comfortable. The fridge was empty so we could put our own food in there and not have to deal with them trying to sell us expensive stuff. The location was excellent. The temprature was

The door to the bathroom is huge and basically hung backwards. So if you are in the room the bathroom door opens to the front door instead of opening up to the bedroom. It was like it was always blocking the way.

The hotel is really as close to perfect as I can imagine. The staff were welcoming, competent, and helpful. The building is spotlessly clean, the rooms are absolutely gorgeous (most with a view), the elevators are fast, and IHG allows pets. Could not have asked for a more pleasant stay in a more wonderful neighborhood.

We needed an ironing board in our room...and maybe a water dispenser on one of the floors for guest usage would be a good idea.

So clean, the beds were comfy and the soap smelled amazing! It definitely felt much nicer than most hotels. Loved that it was within walking distance of the Japantown Mall and several other cute shops around town.

There were several loud children and dogs screeching during the night, and the blankets were very very thick making it hard to maintain a good temperature at night.

Excellent location, interesting, quiet, easy access to places I wanted to visit. Nice artistic decor. Friendly check in and checkout.

There was no food service at all. I developed a serious head cold during my stay and needed to stay in bed for a day, so I really needed some food service. Also, in an unfamiliar city it’s good to have breakfast before venturing out.

The location was the main reason we booked this hotel (proximity to Cherry Blossom Festival and Japan Town). The hotel was wonderful in all aspects. They were very accommodating about the parking.

Nothing except we paid a bit more than we would have just own the street. Nevertheless, it was worth the convenience to be closer to Japantown and to be able to pop into the hotel and car as needed.

Room was spacious and comfortable....loved the zen decor. Location was quiet and felt safe.

Door to bathroom was very awkward. It opened outward, so you had to walk around it every time. Washcloths were not left the second day, and were not brought after being requested. Coffee in lobby was cold.