We enjoyed the pool and fitness center. We also really liked the proximity to great food, shopping, and the airport. The room was spacious and the bed was comfortable. The extra furniture in the room was convenient and useful.

It was very difficult to walk to everything, even through it seemed so close on the map. We had to order a ride-share to get around. We would have loved a hot tub in the pool area, and the pool area was in disrepair. The hotel bar and restaurant was a little pricey for their offerings, and the prices in the hotel store were outrageous and somewhat offensive. In the room, the shower was dated, and the accessable outlets on the light fixtures didn't work.

Loved the cleanliness of the hotel and location to the Donald E Stephens Convention center along with parking on site nearby. The atmosphere was top class without feeling a push of bigotry upon yourself in everyone's presence.

Though the price was a little higher than I had desired, the main issues in my experience were no clarification of alcohol sales cut-off time and the price of parking. I can understand a bit due to location and the convenience aspect, but 35 a night verses 15 at a nearby parking garage does leave a bit of a sour taste in ones mouth (and wallet). Amenities I was genuinely let down by was a lack of even a microwave for the room and a tiny coffee maker that is good for a small mug at best. A bit surprising that with a 2-bed hotel room, they don't have a simple appliance like a microwave.

We checked in, chose a room and used the room key through the app. It was nice to be able to go straight to our room w/out needing to stop at the desk since we had a late arrival. Location in proximity to airport it great.

Parking is a bit of a hike from the hotel, esp. for the cost. If you have a lot of bags, you should def drop them off at the lobby before you park.

They were very accommodating with an early check-in and late check-out. The room was clean and comfortable. The staff was very helpful with any questions I had.

The shuttle doesn’t operate on the schedule they say it does. It didn’t even show up when I arrived, I didn’t see it for over an hour even though the hotel said it was on its way and eventually I just ordered a Lyft. When I was going to the airport the front desk said it would be out front on the hour but it wasn’t there until 20-after. It’s also not labeled very clearly for the Hilton, it has a big M on it for the Marriott down the street since it services both hotels.

Loved this hotel! We typically stay at Hyatt and enjoyed the more laidback and relaxed feel of this hotel. Will definitely be staying here moving forward. Staff was much friendlier and facilities were more family friendly.

1. I wish there would have been a few inflatable closures available for sale in the convenience shop. Love when hotels offer that. 2. I didn’t notice any luggage scales like they have at the Hyatt, but might have missed it 3. LOVED the heated pool but it didn’t look like the towel area had been cleaned or replenished in a bit

We love the location of those property! One of our favorite things about staying here, is getting to watch the planes take off and land at O’Hare Airport. The pool is always fun… with a skyline view and skylights to help you feel like you’re soaking up the sun on those really nice days. Can’t wait for our next stay!

No complaints

Great location, very comfortable, very good restaurant.

Nearly everything was great. One small negative only: the schedule of the airport shuttle is not always timely. One driver was wonderful but another was late, highly disrespectful and even arrogant. If I were his manager I would fire this fellow without delay.

I had a quiet room on the 9th floor. Fitness facilities good.

Poor breakfast as no buffet. I understand your staff comment about no buffet if the hotel is far from full, but the available menu lacked sufficient variety.

The hotel is a 7 minute bus ride from the airport on the hotel shuttle. It had a restaurant and bar and the room was spacious and fully fitted with coffee machine, TV with many channels, a cache of coffee and tea, a sitting area and a very comfortable King bed. The staff were very good and we got a late checkout to 1 pm.

The price of breakfast items was too high. A bowl of chopped fruit, a very small croissant and a coffee each for two people cost over $40 including tax. Add a couple of pancakes and a egg and bacon muffin or bagel each and you may be facing a bill of $100, which seems rather excessive and probably explains why few others were at breakfast. The other issue was that I had problems with my cell phone and had to borrow someone's phone to call the front desk late at night to get the hotel shuttle sent, but all I got was a voice message telling me to give my phone details and wait for a call back. Clearly I couldn't do that. Luckily there was another lady at the bus stop who said she had called for the bus - lucky because it was the last shuttle for the night, at 11.45 pm.

Staff were very much helpful even through some confusions the atmosphere is exceptional plus having a Starbucks built in is always convenient. Rooms were good absolutely love the shower head in our bathroom.

I understand when coming to Illinois extra fees come with the territory given that Chicago is their crowning Jewel but I just didn't appreciate the extra charges. So when selling your hotel for some future advice please add the price so we'll know what we're getting into. Beds could use an upgrade.