location, funkiness,

The late night staff did not assist or take an interest in helping me locate an uber order that was suppose to have been dropped off At the front desk. Front desk person had no interest in discussing my frustration to look for my food delivery. Also, a stained pink/red pillowcase was on my pillow. I left the pillow w pillowcase outside front door. Would have been nice if a note was made to deliver another pillow with a clean pillowcase.

The property was amazing! The location was convenient and not congested. The last night/day of your stay, they were able to store your/our luggage for last minute sightseeing. As well as, holding our/your vehicle until 3pm, after 3pm it will re-charge the $48 fee. Which was very helpful and convenient!

The only issue, was the cleaning service. You can tell that they didn’t, thoroughly clean. the robes still had hair and small stains from previous travelers. The floors were a bit dirty but nothing to stress out about. The cleaning crew also threw away our valet tag to release our vehicle.

I’ve traveled around the world and stayed in 5 star, luxury hotels and I can honestly say, this property was one of my most favorite hotels I’ve ever stayed in. The bedroom has beautiful, solid wood, French doors that close to give a cozy and cool sleeping area. There are also black out curtains to allow for a sleep in Saturday morning on a hot summer day, while the room stays dark and cold. A great sleeping experience. The property also has a roof top bar/restaurant to start and end your holiday in the best way. If you’re visiting N. O. for the first time, this area, the Warehouse District, is 5 minutes away from the French Quarter, yet it is perfect area to explore the beauty of this neighborhood with great restaurants and breakfast spots. I’ve def told other travelers to stay here- it’s quite the special find.

We loved the funky feel of the hotel - the teenagers loved it too which is a big bonus. Great valet service and welcome at the front desk. The rooms are really well appointed and very comfortable. I could write a novel about the lighting system - but won't - suffice to say it works well. The whole room is small but perfectly formed with everything you could need. The restaurant was also great.

The pool is good but not great for little ones - it feels very like a bar pool and doesn't open until 10am. Generally, though this was a great place for teens - because its very instagramable and cool - it isn't ideal for a younger family. The vibe is young and trendy, the bar is unavoidable and the library cafe, where you can breakfast, feels like it is in the bar on a Sunday - there is a bottomless brunch going on. Really it is only for snacks - it feels a little like you are in the lobby of a really happening hotel - which is cool but may not be great with younger kids. There are plenty of places to eat nearby though.

Really lovely room. Comfortable bed, great TV, lovely bathroom. Fully stocked mini bar on arrival. Nice and quiet when we slept - although location is good so that you can walk to main tourist areas. We didn't get to use the rooftop bar/pool as there was lightning but we used the downstairs bar which was nice. It was very hot when we stayed and the hotel provided ice cold tap and bottled water at all times which was a nice touch.

Housekeeping came at 9:30 whilst we were still getting ready for the day. We said we would be 30 minutes till we went out and they said they would come back, but when we came back to the hotel at 4:30-5:00ish, it still hadn't been done and they literally turned up a few minutes after we got back. We said don't worry about doing it. Not a huge deal though, just a little thing.

The hotel is clean, staff are always friendly and courteous, design is quirky and eclectic throughout. Location is quite central, within walking distance to most of downtown's attractions.

We used the hotel's valet service (only option) to park our car and paid for it. Two weeks after we checked out we received a parking charge from the company that owns the parking lot. We contacted Virgin has and they have still not resolved the issue. Unfortunately it's now been over a month and we have to pay the extra fees to the parking lot company, otherwise they will refer to collections. A complete failure on the part of the valet service and of Virgin. Beware of the valet service.

I loved the breakfast . Everyday it was a joy. The service matched the food.I looked forward to seeing my new friends that greeted us as if they had known us for years. But that being said , I thought the food was exceptional!I should know I have baked and cooked my entire life.

There could have been some sort of mixture made up by your chef that could be a conversation piece at the bar . Perhaps a trailmix type or nuts combined to offer to a guest at the bar downstairs. Cashews, macadamian nuts etc. just anything that makes this adventure all around taking care of the travelers that Grace your doors from the library into the bar area. Just a thought!🙉it could be free or a charge .

The location was perfect, close enough to the French Quarter that you could walk or even take a street car, but far enough away that you could escape the French Quarter if you wanted. The staff was great, very friendly and attentive. They were very knowledgeable about the area, and provided excellent suggestions for local restaurants based on our wants and needs. The rooms were smaller than what we're accustomed to, but enough space where you didn't feel cramped. The beds and pillows were the most comfortable than at any hotel I've ever stayed, I even took pictures of the labels on the pillows because I plan on ordering some for my home. The pool is also very small, reminded me of a fancy kiddie pool. It's just big enough to dip your feet, it less than 4ft high, so if you're looking for a pool to swim this location isn't going to do it for you. I definitely plan on staying at another Virgin Property based on my stay here.

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I liked the decor, this hotel is very swanky. The staff is 5 stars. I also enjoyed the location you're close to but not in the mix close. It is a 20 min walk to Jackson Square. But very close to Canal and Bourbon Street.

I noticed that if I walked around in my socks, they were covered in random hair. The carpet needed vacuuming. I also noticed that when I looked out the window, the property next to the hotel had those owls that video record. There was one pointed directly at our window about 15 feet away.

I liked the light and A/C control features in the room. Overall room had a good configuration to feel big. Lots of useful features in the room such as shoe stand. Good location in the central business district close to the St. Charles tram line that goes to the garden district. Great stuff, and cool decor.

Pool is really small for the size of that hotel. In fact it was used more like a place for people to sit in then to swim. The towel hook location for the the shower was not in the most convenient location.