Customer Service, we got to our room and it smelled like smoke, cigarettes , we called and asked to be moved. They were able to accomadate us right away. Breakfast was great! the omlette station was a hit with my oldest son and husband. The room we ended up in was clean and enjoyed the separate TV area and sleeping area.

The smell in the first room, as we were told all rooms were non smoking.

In all the hotels that i went, it was the best staff that i have ever seen. They were very helpful and caring. Everytime i had questions, they were there for me. Also the room was clean, nice and the bed so comfortable. The breakfast is AMAZING , you have also a chef who can do what you want and i love the idea of free snacks in the afternoon and the free consommation of alcohol. It was nice that the parking was free too.

Everything was fine!! Even the location is good if you have a car but it may be a little bit difficult if you dont have one to go to touristic places if you are here as a tourist

The staff was very courteous and getting the shuttle to pick us up at another hotel that was atrocious and they gladly picked us up. Took us to Downtown Portland as well as the train station. The breakfast was excellent, the HH was excellent, the bartender Lauren was great, the shuttle drivers Ashley amd Richie were also great.

The only negative was the setup of the weight room , it was attached to the swimming pool entrance and too many kids would come through. But that wasn't staff fault it was whomever designed the renovations there at hotel

What tipped the scale in Embassy Suites favor, was that they replied to my message by offering to pick me up from the train station. I would like to thank the young lady who picked me up, the gentleman and young lady who checked me in. Thank you to the young lady who took my order in the restaurant, the breakfast staff in the morning, Rosemarie the Receptionist who checked me out and the young man who took me to the airport where I was to meet up with my friends. Breakfast was well done with plenty of food available. I also liked the idea that transportation was available to downtown Portland. it was a vwonderful location,. I would most certainly stay again and recommend to family/friends.

I cannot think of anything.

The property was clean and well taken care of. It was close to where we needed to be which made it very convenient. The breakfast buffet was amazing. The cocktail hour they provided with light snacks for all was such a nice feature. Staff was helpful and friendly.

The only negative to our stay was upon entering our room our beds were covered in random hair and very visible on white bedding! The carpet also didn’t appear as if it had been vacuumed despite a “clean room”. We immediately called the front desk and they offered to give us a new room or have housekeeping come up and address our concerns right away. This was greatly appreciated.

Stuff at the front desk was really nice and friendly. They offer a free shuttle bus to the airport. You can actually walk to the airport in less than 10 minutes. Breakfast was complementary, which was good. They have coffee to go, snacks and fruits as well. Room was very cleaned and large. The room we stay was a suite which was above the expectation.

The only concern we have is the curtain. The thick curtain cannot close due to the design, but the light from the airport was pretty bright. Other than that, everything was perfect.

Kids loved the pool, and the housekeeping staff was awesome. They honestly are why I would stay again if I visit Portland in the future, they were all so polite and helpful, always with a smile... I know it made me feel more comfortable and "at home"

The elevators are sooooo slow. But that's like the only thing, and just about everyone commented on it during elevator rides. The price was also a bit much, I think... Roughly $850 for three nights is kinda ouchie, especially for a widowed mom of 3 who just graduated with her bachelors; this was all I could find with vacancies and enough room for 5 people and a doggo. But, all in all, I would stay again if I visit Portland again in the future.

The room was clean, comfortable, and quiet and the staff was very friendly and helpful. The location was practically walking distance to the airport and about a 15 minute ride to downtown. The breakfast provided with the room was on the higher end of included hotel breakfasts - fresh hot food and a variety of cold foods.

Oddly, the only stairs in the hotel forced you to go outside and walk around to the front entrance. Not a big deal; just sort of a pain when staying on the second floor. Room was a bit pricey, particularly given the distance from any local attractions.

The breakfast buffet is better than many hotels offering a free breakfast. The room was very clean. Enjoyed the electronic key and automatic notification that the room was ready so we could skip the manual check in at the front desk. The hotel shuttle to/from the hotel is a necessity in winter.

One sheet of Kleenex in the bathroom. It wasn't worth calling housekeeping given our late night arrival. The bed could be better, but I often have trouble sleeping on any mattress other than my home mattress.

Check-in staff was exceptionally friendly and welcoming upon arrival. Breakfast, including the made-to-order omelets, was exceptional. Happy hour with complimentary drinks was an unexpected pleasure.

It was almost impossible to find a parking space when we arrived back after an evening out. Final receipt for our stay indicated a $26 parking fee for which we were not made aware at either check-in or at the time of our reservation. There is also no mention of a parking fee on the hotel's website.