I have stayed many times at this hotel because I go frequently to Wells. Over the last 10 years I have stayed at 3 other hotels in Wells, two of which I stayed at when I had a dog, the third before this hotel was built. For a routine trip or just a place to stop for the night, this hotel is more than fine. The standard room is a standard Holiday Inn Express room, adequately spacious and clean. This last trip the shower door kept slowly sliding open (so the tracks couldn't have been perfectly flat) which was a first time at this location for me (I have had this issue one other time in my life at a non-Holiday Inn Express hotel elsewhere. The breakfast was typical Holiday Inn Express fare: excellent variety and space to prepare food/sit, with trays of cheese omelettes, western omelettes, scrambled eggs clearly prepared in a machine somewhere for all HIE's but satisfying and all you can eat of course. I did not use the pool or any ancillary services

Really nothing other than my particular (isolated event) quirky shower door, and the toilet bowl was an elongated bowl but the seat was for a round bowl which caused no problem at all but clearly hadn't come together originally.

Breakfast was nice to have. Food tasted good. Staff very nice in kitchen area. Enough seating still at 9 am. Nice tv. Fridge, microwave in room. Bed was very comfortable with pillows. Millie at front desk nice. Kaylee too. Nice hot water. Great location close to everything. Everyone else pleasant enough.

Alot of slamming of doors on our floor. People fighting in hallway. Hard to control that behavior. Lobby near elevator ceiling had about 5 large water stains. Easy to replace. Not nice to see. Our bathroom faucet was disconnected from vanity, wiggled back and forth. Trickle of water out of faucet. Water saving I guess.

I ABSOLUTELY LOVE THIS HOTEL!!!! I WISH THERE WAS A TEN STAR RATING, BECAUSE I WOULD DEFINITELY GIVE IT A 10+ STARS!!!! IT'S EXTREMELY CLEAN, ROOMS ARE GREAT SIZE AND EXTREMELY CLEAN, BEDS ARE SUPER COMFORTABLE ALSO!!!! THE GENTLEMAN WE HAD AT THE FRONT DESK WAS EXTREMELY FRIENDLY AND HELPFUL! HE WAS THE BEST!!!! IT'S A 5-10 MINUTE WALK TO WELLS BEACH DEPENDING ON HOW FAST YOU WALK😁, PLENTY OF OPTIONS FOR PLACES TO EAT WITH IN WALKING DISTANCE, AND OTHER GREAT STORES FOR NEEDS, IT IS MY NEW FAVORITE HOTEL AND WILL DEFINITELY BE STAYING HERE A LOT!!!! I HIGHLY RECOMMEND THIS HOTEL TO EVERYONE!!!!! YOU WILL NOT REGRET IT I PROMISE YOU!!!!!

The location of the hotel was fantastic. The continental breakfast was fantastic. We were so grateful it was offered. The room service was amazing and timely. The hotel and grounds were really clean.

(1) We were forced to leave the pool area when the roof over the pool began to leak and then pieces of the dry wall and ceiling tiles were falling into the pool while my children were swimming. It was far too warm in the pool area and the fans were incredibly loud. (2) There was not enough seating in the area for breakfast. The hight top tables are really difficult for families with small children and there was just not enough tables for the amount of people eating during the breakfast time.

I liked that it was new. Beds very comfortable. Carpeting new. Shower lovely. Shampoo dispenser. Breakfast was excellent. Given it was included. It was quite good.

I liked just about everything. Maybe your garden could have more of a secluded feel to it. We could see the electrical stuff. Lidl have been fenced off. Maybe shrubbery. But still excellent. Because you’re not on the beach I saw comparable pricing on the beach. At Atlantic motel down the street. So for same price I could have been right in the beach. Maybe moisturizer for skin would have been good. Ooh. We could hear the kids in the room Next door. I was surprised it was so audible. They were quite loud as well

We had a nice stay at this hotel. It was our first experience here. We were here during week days. The staff was nice with us and welcoming. The breakfast was very good. The hotel was close to the beach. The pool was clean. There was plenty of free parking for customers.

The refrigirator in the room was broken, and there was accumulated rust inside. The sound it made was annoying. The furniture was ok, although a bit simple for the price of the room. Sound isolation was an issue in the bathroom, as we could here people in the room next to us as if they were in the same room with us.

Clean, bright facility. Good location. Friendly helpful staff. Good breakfast.

The heat in my room was loud and unfortunately woke me up pretty much all night long. I tried adjusting it but was unsuccessful. Not sure if it was just my room or all the heaters.The pool looked fabulous, but the ceiling was under repair. Spoke to the management about the heat noise and they were above and beyond apologetic and refunded my nights stay. I wasn't looking for a refund as the hotel is really lovely. Mostly wanted to know if it was my rooms heater and was looking forward to a swim!

Pleasant, helpful staff, comfortable beds, good size room with lots of storage & counter space, great shower, good breakfast, convenient gym, dove products for soap, shampoo, lotion, great location within walking distance of the Wells public beach & Billy's seafood restaurant

Bathroom floor covered with hair from previous guests, inside rim of Bathroom sink filthy, dove conditioner in shower was empty, room smelled extremely musty and couldn't open the window to air it out. A hotel near the ocean should have windows that can be opened for fresh air as well as an extra exit in case of fire. Was disappointed that our room was in the back with no view.

I had to leave at 6:30, so didn't get to try the hot breakfast. But the muffin, banana, juice and coffee were serviceable enough.

A hot item at 6:30--maybe egg or sausage--would have been nice. Not sure who has the luxury to eat breakfast after 7. Also, tell the evening manager that Litchfield's stops serving real food at 8:15-8-30. Frustrating that no one serves a real meal to someone who works a full day. Especially when the only reason I stayed in Wells was to eat some Maine seafood.

Wide array of choices for breakfast. Option to eat breakfast on the terrace. Option to keep Ices-Packs in the freezer next to the front desk. Clean room. Comfortable bed and pillows.

At check-in, front desk staff was not open to attempting to move us from the 2nd floor to the 3rd floor. During the night we repeatedly heard the person in the room above us walking. Bathroom shower and door frame needs to be cleaned.....presence of mold and hard/white water/calcium deposits.