Good location and price/quality value. No cleaning people unless you ask for it, very important to me. I wanna sleep in

Lots of beggers outside in the area. Take Uber to avoid them at night. During the day no problem.

The staff was excellent Rodney at the front desk was awesome and helped us out with places to go since it was our first time in Baltimore.

Since I knew nothing about the area it was extremely loud both nights due to a club being on the corner. Wasn’t a huge deal but just a heads up for people who may need to get rest. You could literally hear conversations on the street and we were on the 5th floor. No sound proofing at all.

Ms. Courtney at the front desk was amazing. On a scale of 0-10, we would rate her a 15. Yes a 15. She was so kind, helpful, shared safety tips, treated everyone with respect and no question was ever too much. She made the visit, check in and check out very enjoyable for my entire family b

The breakfast was not kid friendly. Nothing really for the children such as bacon, scrambled eggs or plain waffles. Staff was very friendly and agreed with our sadness of needing to purchase breakfast elsewhere for the children. For adults, it was ok, just not the children

The customer service was excellent! We were their for my nieces wedding, arrived on May 12, 2022 and the first night went well. Friday Mylynn came to our room to check the water because it was very cold, Springhill Suites was able to give us a different room. Mylynn went above and beyond to help us in anyway possible. We recieved a personal message from a higher Authority of that Springhill Suites apologizing for the issue and took care of our first night.

Friday, May 13, 2022 one of the ladies in our room had taken a shower and said the water was getting cold, so I waited about a hour or so and took my shower it started out warm but progressly got colder. My sister who needed to take a shower before the rehearsal dinner got in shower a hour or two after I took mine, she got in and it was ice cold she had to use another family member shower in a different room

Hotel was clean. Staff was pleasant and helpful. Parking Was too expensive. Should have discount for seniors citizens or hotel guess. Negative was the parking.

Parking was too expensive after paying for hotel. There should be a discount $32 is too expensive. for sellf parking. A better deal with parking authority should be made between the hotel and psrking.

most of the staff was very helpful and pleasant.

could not get a late checkout as I was told they were sold out and needed time to clean. breakfast was good, but was told by one worker she could not get us two bananas as it was close to the end of breakfast! there was 20 minutes before the end of breakfast. I asked another worker who seemed to be a manager and she got us bananas right away.

What I like about it is that the supervisor was very understanding and she help me with the situation that I was in

what I didn’t like was one of the workers didn’t explain to me correctly the policy of the hotel and I thought all you had to do was have $100 on your card to secure the room I didn’t realize you had to have all the money on the card so that’s where the confusion came in at it was very embarrassing for me but nonetheless the supervisor understood where the confusion came from and she really help me out a lot and I really appreciate that about her

i wouldn’t say i disliked the property it was definitely a great hotel. but there was a concierge who was coughing without covering her mouth and touching everything at the front desk and servicing people whilst coughing. the other person assisted me because she could she i was uncomfortable. if a worker is sick, considering all of the viruses going around, they shouldn’t be at work. other than that i had a great stay and would recommend.

The breakfast was great!!! I have never seen a hotel that offered breakfast, have such a selection as this facility did. They even had a breakfast burrito with chorizo sausage!! And the oatmeal was hot and freshly cooked. Not those cheap packages. And there was about 8 different things to chose from to put on the oatmeal or the cold cereal. The attendant for the breakfast area was so friendly and helpful to everyone one. He kept everything stocked. And the area clean!

The was a strange smell in the suite that would come and go. We had to buy a can of Ferbreeze to get rid of it.

The location was ideal for what we needed--several restaurants and sites within walking distance. Our room was clean, spacious, and comfortable. All of the staff members we talked to were kind and helpful. The breakfast was plentiful and well stocked

This is the smallest thing, but I'm a vegetarian and warm option was the same mini-quiches for the five days we were there. The meat-option changed daily, so this won't be a problem for most folks. (They were great--just repetitive!)