Beds were comfortable, location was great, pool was clean and perfect temperature. Staff was accommodating and upgraded us to an efficiency room for no extra charge. Housekeeping does a great job of bringing clean towels every day. Air consitioners in each room (2 room efficiency).

No elevator. Comforters were awful material and very heavy. Staff was not readily available in the office. Toilets were weird and kept clogging.

We loved that it was close to the beach, our whole family of 7 could stay together in an apartment-style room, that there were 2 bathrooms (comes in handy with 5 girls) and it was clean.

We had to ask for pillows for 3 of the beds. You also have to make your own bed daily as housekeeping only brings towels and takes trash. However, housekeeping only came and brought towels a couple of days at the beginning of the week then stopped... so we had to go ask for towels and take out our own trash the rest of the week. We always tip housekeeping well so not sure what the issue was... but we wish at least the light housekeeping would have been consistent all week.

We got a room that was a mini apartment. It was 4 bedroom and 1 1/2 bath. Not knowing when I booked it. Was just me and 3 kids so we each had our own room a bathroom was never a problem. A full kitchen was awesome because we saved so much money cooking our self. We stayed 5 nights. Was our best place ever staying at OC and plan on going back in 2 years and hopefully booking same room.

The room was super clean but starting to get out dated. The TVs were not clear picture. Just need a little up date on furniture and carpet. Otherwise was a great stay.

I like the location. My goal was to get as close as possible to the boardwalk and I was successful. Great location!

I wish check in and check out were in the same building. I would have liked if the other guests would respect the no noise after a certain time. We were woken up at 1 a.m. because of a very large family that decided it was best to be loud and party. Not the motels fault the guests were loud but I feel the rules would be enforced a little bit more.

Spotless room - so nice to enter your motel room and find it so clean and smelling so nice. Pat is excellent at keeping things pristine and she's also friendly and helpful. Sharon, at the front desk welcomed us so warmly and made sure we knew we could contact her if we needed anything. The beds were comfortable, and we wish we could have stayed much longer. Location is great - less than a block to the Boardwalk - a very quiet section of the Boardwalk. Convenient to everything we might need: food, coffee, golf, etc. They also have a nice, clean pool!

Everything was great at the Empress. We felt very safe in a well-lit parking lot and surrounding area. We loved our stay and couldn't ask for anything more.

Room was remarkably clean. No weird odors, very little stains on the carpets and walls. The air conditioning was cold, and the shower was near-instant hot with excellent water pressure. Since the property was small, it was relatively quiet at night.

The rooms are dated and can use some renovating to be better prepared for the future. Not a lot of outlets. Had to unplug the bedside lamps in order to charge our phones and plug in my CPAP machine.

Very clean and friendly staff. Location was perfect for me as I wanted to be close to the beach. The free coffee in the lobby was a bonus. Check in was fast and easy. If you come early you are able to get a pass for parking and use the pool. Lots of coupons in the lobby as well.

The beds were a bit uncomfortable and the outdoor shower water is freezing.

Excellent location! Half a block from the beach, so my family just packed lightly for each day on the beach, then we'd walk 2 minutes back to our room for lunch. The pool was nice, and the staff was friendly.

Everything was great. The microwave was old, and there were very limited outlets, but those were just minor inconveniences.

Close to the beach, boardwalks, and restaurants

There were young kids up partying 3 out of the 4 nights we stayed in the room directly next to us. Up all hours of the night. Had to complain to front desk the night before our departure when they were up yelling right outside our room at 2 am when my small children were asleep… staff handled it quickly!

I have been staying at the Empress since I was 5 and I am now 59. the hotel continues to maintain the property and upgrade to keep it up. The cleaning staff have all been there for a long time. seeing familiar faces year after year makes you feel comfortable. They are the very efficient and friendly.

the dampness in the rooms and only a few channels available on the tv