Located right next to Faneuil Hall, we had easy access to the MBTA system and a ton of places to eat. Boston's North End is a stones-throw away as well. Our 1-bedroom room was spacious. The pull-out bed was very comfortable as well. The room had a small refrigerator with a legitimate freezer as well as a kitchen sink. The staff was incredibly friendly and always acknowledged us as we passed through the lobby. The hotel had an incredible observation deck to view the entire city. We spent time sitting there and just enjoying the view. The laundry room had 2-3 washers and 2-3 dryers, all of which were free to use. They also had other amenities like a theater for movie nights, pool table, chess board, and playstation that we did not use. The hotel also hosted activities like whisky tasting and provided cookies and popcorn on specific afternoons. They had a common dining area where guests could get free coffee, tea, and hot chocolate throughout the day. I would definitely come back.

These are small concerns that might impact people's decision but would not change my mind about coming back. Our room was on the first floor next to the dining area that occasionally hosted live music. While it was not loud, we could still hear it through the wall. Also, access to the ice machine required taking 2 separate elevators to get to.

We love staying Here. However, for the price, continental breakfast should be free. Elevator to observation deck was broken. That was disappointing. Requested early check in. That didn't happen. No reason that shouldn't be honored. Hot Cider in the Lobby would be a nice touch if it wasnt empty for 2 days. Perpetual homeless person living in the 7-11 doorway 25 feet away is unpleasant. With the Boston Harbor Hotel so close in proximity Marriott should be more attentive to details.

Excellent location. Very clean. Spacious suites. The Observation Deck on the 26th floor offers stunning views; went up in the morning, at sunset and at night for different looks. The laundry room on the 24th floor was very useful. Housekeeping staff was friendly and helpful. Monica at the front desk gave us plenty of information regarding cafes, restaurants and city tours. Sean at the reception was friendly and cheerful. The bartender had a lovely disposition. The gym has enough equipment to help maintain one's fitness while travelling. We had a wonderful time. Note: There is no coffee shop on site. For Five Coffee Roasters is across the street and Tradesman Coffee Shop and Lounge at the Hilton is a block or two a way (excellent coffee).

Unfortunately we got a suite on a lower floor, the suites on the upper floors have wonderful views.

Location was great. Building was great.

Front desk experience was nightmare that cost me alot of time and money, my bank closed my account because of it, and almost made us miss our flight. I'm home now still trying to repair my account. Then when I called the manager she didn't have a care, explanation or answere to my question.

Everything! The location, our room was amazing and SO spacious. The observation deck had the most amazing views and we loved the activities for the quests. Monika and the front staff were wonderful and even the cleaning lady was so cheerful.

Honestly can’t say a bad word about the hotel, it was our favourite!

Great location, beautiful view of city from the top floor and amazing staff! Staff was very personable and proactive with our needs. The front desk saw us walk in with two young kids and called our room to see if we needed a pack and play. When it came, it was already set-up and ready for us to use. Housekeeping staff was amazing too!

Great location. Walking distance to Faneuil Hall,

When booking a room ask for a fragrance free room. A very strong air freshener was sprayed each time the room was cleaned. The fragrance was strong and lingered through the night. The front desk sent an air ionizer to diffuse the fragrance. There was also a strong fragrance sprayed throughout the reception area.

From all the Staff, Monica-Concierge, Great CLEAN Suites, Historic Building and Grandeur Hotel with the 26th floor Observation Deck-Best Views of ALL of BOSTON…this MARRIOTT Custom House has it ALL !!!

Honestly the only complaint is the “crappy” toilet paper (commercial 1-ply) and the low low toilets are made for kids.

Room is super nice, clean and comfortable for my family. Location is near all the main attraction e.g marketplace, waterfront park and surrounding area. Facility is top-notch to be used. Observation deck on the 26 floor is fantastic. Free DIY laundry need to be mentioned.

Should have breakfast included in the package.

The room was great. We were on the 8th floor, and it felt like we were alone on it. The staff was friendly and the hotel was well situated, in walking distance from attractions like the aquarium, the old state house, Faneuil & the Quincy market. A big plus with small children!

The amenities are pretty underwhelming compared to other hotels at this price range I've been to, but it wasn't a deal breaker for me. (little breakfast options, no pool, tiny gym, etc.)