This has always been one of our favorite hotels in Boston. You can't beat the location! Within walking distance to the North End, Faneuil Hall, Boston Common and the Theater District.

I'm not a fan of the increased charges the hotel has added since becoming The Dagny, such as the increased parking fee of $62/night and a $75 early check in fee if you arrive before 3pm. Usually if you arrive at noon, and there's a room available, most hotels will allow you to check in without an add'l fee, or let you check in and pick up the key to the room once it's ready. Parking should be no more than $40/night for any city. Hotels seem to be taking advantage of the "add on - nickel and dime model" common in the airline industry. This is a huge turn off for a routine traveler.

Rodriguez that worked the front checkin desk at night was absolutely amazing with his customer service. I only planned on staying one night but because of his kind hospitality I extended my trip 2 additional nights. Best service by far I have ever experienced traveling, and I travel often. The room was excellent. Recently renovated with gorgeous views. I also liked the location of it and it’s proximity to other attractions. The restaurant and cafe were both very classy. The manager at the restaurant that greeted us was very professional and made you feel valued and welcomed.

There was one latino that seemed to be a manager of the valet. He was quite rude as he approached me while I was in the library casually sitting. (The library was very nicely put together, btw). You know when they start addressing you by “I don’t mean to be rude” it’s not a good sign.

The hotel was located in a great part of the city. Very close to the waterfront and to downtown Boston. It was easy for us to walk everywhere. Lots of restaurants and shops nearby.

The front of the hotel and lobby are very nice. Looks like you are walking into a great, beautiful, fancy hotel. Beautiful restaurant right by the door. The rooms, however, are not as lovely as the front and lobby are. They are old and outdated. Bathrooms are old too. Nothing spectacular about them. I would even say the rooms felt dirty and dingy. We had two rooms and were very unimpressed especially since we paid over two thousand dollars for two nights. Ridiculous

The location was great to all the tourist attractions. The Hotel was clean.

I checked into my room and picked a room on the app. I could not get my keys via the app and went to the desk. I ended up being placed in a different room from the one I selected. I selected a room on the app so that I was close to my friends. It didn’t ruin the trip, but why pick a room just to be changed? Also our room stayed hot. We had to have maintenance come look at the AC as our room sat at 78 degrees though we turned the AC down to 64. After the “fix” it never got colder than 70. It was a hot weekend and the room was the same. Even on check out day out room read 77 degrees though we had the thermostat at 64.

The room was fantastic - very large and could easily accommodate all four of us. It was a corner room and had five windows - I would definitely request this specific room again. The shower was fantastic and had a great water flow. The only downside was that there was no working vent in the bathroom so it was very hot and steamy in the bathroom after each person used it. Would recommend some better ventilation in bathroom and the paint on the ceiling in the bathroom was starting to peel because of this very issue. Otherwise - really excellent room!

See above

Parking with Valet service is very expensive. 62$ for a day from 4 pm till 4 pm. It appeared that if you would park on the street and use an app for parking you would pay for additional hours and the app will notify you and from 8pm till 8 am it is free. If get it well organized and monitored with app saving could have been made on parking.

The staff was friendly, apologetic when needed, and very helpful. The room service was good but lacked checking to see that the room had a hairdryer. We did have to call twice to receive soap, hairdryer and extra coffee. The desk made the request of housekeeping but needed to put it through twice. Then we had 2 delivered. The restaurant was great. The concierge service was exceptional.

Just that housekeeping lacked a small bit. Nothing serious.

The location is great for city visitors. The hotel is good in general, the room was clean, the staff friendly and attentive, and atmo is very nice. Wifi was included in the room fee and worked perfectly. The destination charge included $10 voucher for breakfast.

Bathroom amenities included only shampoo+conditioner, shower gel, hand soap, and lotion. I wish to see there toothbrushes, cotton swabs, and slippers. The bathroom tap needs some maintenance, and the sink has cracks and needs to be changed.

The hotel was beautiful! Perfect location. Easy to check in and out. Everyone was very friendly. I absolutely loved the view from our window. Something about having that clock tower for a nightlight was magical. Thank you Hilton, you will definitely see us again.

I was unsure how to find a room service menu. I'm sure I could have asked, but didn't.

the room was very spacious. Clean. Bathroom was nice and big. There is a nice tavern with delicious coffee next door. Staff was very friendly. We arrived earlier and we were able to check in earlier, whcih was a big surprise and we were so happy that we could. We have stayed there only for one night as we had a tight schedule on our trip but we were able to leave a luggage after the check out and go and explore the city and then go to the airport. The location is also good. Close to the main attractions.