Comfortable , super clean and tidy throughout the hotel, public areas and rooms. The front desk staff was super nice and accommodating . A hot breakfast was so welcome and unexpected as almost all other hotels have gone to bagged or just No breakfast. Your breakfast staff deserve a big hug! ( social distancing , I couldn’t give one myself) brought out our breakfast for the whole family as requested and wrapped to meet Covid 19 requirements. She was a bright moment in our stay ❤️ I’ll ALWAYS stay Residence Inn whenever possible 😊

Outdoor swimming pool, closed due to weather

The Hotel was fully equipped in the kitchen for everything we needed for cooking.We were there for a full week so it was helpful to have all of those things included. It was also in a very safe spot of town and easily accessed for all the places we were going throughout Springfield.We were there for a basketball tournament for a full week, and it really accommodated us fully.

This wasn't their fault but I accidentally booked a handicapped accessible room and it did not have an oven due to the fact that a wheelchair would need to go underneath the countertop. So if you do need a handicapped accessible room this was a great space. But for our case We needed an oven however because it was so fully equipped we were able to make a do.

It was quiet away from my room. Today the food was not as good as usual. I was able to get the same room that I had the two previous stays. Walk in shower, I can't get into a tub due to arthritis..

I liked every thing except the price is too high. I had an eye dr appt across the street and my eyes were dilated, so I could not see to drive the 107 miles. I did not use most of the amenities, no pool or exercise room. I just stayed in my room.

The breakfast was great, as well as the staff

Because we didn't have any oven in your room the hotel start was very accommodating with allowing me to use the oven in an unoccupied room, which was truly an amazing gesture.

The internet states there's an oven in the room which is what I needed but there was only a stove.

The room was clean and spacious. The staff was very friendly and the breakfast buffet was much nicer than most.

The bed was a little firm for me, but I have bursitis of the hip so it is difficult to "tame" it outside of home.

Breakfast was poor. Scrambled eggs were cold. The turkey sausage links were tasteless and the andour sausage too spicy. I did eat some mixed fruit. If I had seen the oatmeal sooner I would have tried it. I will next time. Coffee was OK. The handicap room was perfect. I would like to have had a TV schedule in the room. The TV is some times difficult to navigate. But that's just me because I am old.

Breakfast could have been better. But I know you are rescricted because of Covid. I would love to have had real susage and biscuits and gravy.

The desk clerk was extremely friendly and helpful, making sure we had everything we needed. My daughter needed Tums in the middle of the night. The little market downstairs made it so easy for me to just run downstairs, pick up what I needed, and she just charged it to my room. The room was clean and comfortable. It felt more like home than a hotel room! The breakfast buffet had a very nice variety available. The kind staff kept it clean and well stocked.

I can’t think of anything we didn’t like!

The staff was excellent. Great customer service. Parking was very convenient.

The room size in the bedroom was bit cramped especially for families that are using a pack n play. Also the pool was unfortunately closed, so that was a bummer.

Breakfast staff friendly. Eggs were good. Variety was good. Table space good.