The staff were superb. Super friendly and helpful. Great facilities next to the Cranmore ski resort and off the busy thoroughfare of North Conway but handy to the White Mountains. A very complete breakfast buffet with good coffee! Comfortable, spotlessly clean rooms.

The rooms were very quiet. Traveling with small children can be stressful when they get noisy or fussy. We didn’t hear others and assume they didn’t hear us! The staff was very friendly.

The heating element was apparently broken so pool was very cold and hot tub not functioning at the time of our stay. Breakfast food was good but rather disorganized system . Sometimes no plastic ware and sometimes food available didn’t match the demand.

Never, in my almost 50 years of travel, have I ever encountered a friendlier, more helpful staff! Also, the in is right on Cranmore Mountain immediately next to the resort. The facilities seemed brand new and the design of the rooms was excellent. The HVAC system was thermostatically controlled by a wall fixture.

No cocoa available in room nor anywhere else. Perhaps that's different in winter? The room smoke detectors had tiny bright lights that blinked all night. It would have been great if there were a full-service restaurant but I'll admit the burgers and flatbread were very good and the service outstanding.

Breakfast was really good. Staff was nice and place was very clean

So I go on vacation to get away. I realize people bring there kids. But we could not get into the pool or jacuzzi at all. I thought there was a age restriction on that. Nope dozen kids under 10 in out in out running back and forth. Really hard to relax at all. This was mid day to end of the night. Was able to get in first thing in the morning. Also went to go use the fire pit. There was a waiting in line of people cooking s'more's over the open flames and we could not get anywhere near it.

Breakfast facility was very nice perk the kids loved it. Staff did a great job keeping it stocked

When we checked in kids were hungry went to the bar for a flat bread pizza, the gentleman running the bar said he was closing the kitchen because he was all alone and could not keep up. This was at 6:30 pm. Went to a local pizza place down town because the kids were tired and had the worst pizza we have ever had. I manage a huge company for 28 years and have never understood turning business away. That was a head scratcher

The breakfast was a typical standard that someone could find it anywhere. The pork sausage should be removed from the menu because it was really bad. Overall was ok!!! The location is nice near the town so, thumbs up!!!

The beds supposed to be queen size but they looked like more tweens. The swimming pool had so much chlorine that was impossible to stay more than half hour due to smell. I think it should be checked for safety purposes.

Facility, clean, service and food

Check-in time really unfair.. 4 PM is not acceptable check-in time. It almost evening they are giving room. Even if they say they need to clean, it should be 3pm not 4pm. This is the only thing they should consider and change.. Most of the hotels are doing 3PM is the standard check-in. So please consider and change it. If not change your check-out time to Noon.

Amicable and helpful staff, who gave us an upgrade. Excellent breakfast selection with spacious dining area. Comfortable beds. Scenic surroundings.

The carpet was missing a thorough vacuuming. Even though, when we visited the hotel was still relatively new, the furniture and carpet weren't spotlessly clean.

Staff was wonderful. Accommodations were lovely. It's a perfect location to get everywhere. Love the fact breakfast was included.

Food at the bar was not so good! (But the bartender was great.) The rooms are a little on the smaller side.

The breakfast was very good. The location to so many places was great.

The mountain view we paid extra for was really a dirt hill sadly.