Customer service was amazing! Allowed us to check-in early with no hassle, and it was def a first for us to have perfect service upfront. Room was clean and tidy, bathroom was nice and just right, and the walk to and from Prudential Center from the hotel is PERFECT. Convenient spot near transit is a bonus.

Questionably, open and/or fix the 3rd elevator? Maybe at some point in our next visit the indoor walkway that goes to Penn will be open, but we're more than patient enough to wait for it to one day be open as this hotel location is our prime one to book when we visit the NJ/NY and surrounding areas! Other than that, it really is nice to be at!

The fact that it was connected to Penn Station Newark, although the walkway is closed on the weekend

The handicap accessible room i had was at the end of the hallway where space between the walls is less than other rooms I saw, making getting my power scooter into the room difficult. It was difficult getting the scooter lined up straight with the doorway Plus the door was very hard to push while on the scooter Other rooms near my end of the hallway seemed to have a larger distance between walls.

Room was nice and clean, bed was comfortable. Hotel was near venue I was visiting making it very convenient for me and my friend. we were able to walk. parking on site was great. we had a lovely stay

the refrigerator in the room didn't work too well. front desk was contacted and a technician was sent to room right away and was able to figure out the problem he was great but it the fridge didn't get cold enough. thankfully we were able to use ice.

Location and staff member TT and her coworker (not sure of her name) she worked with her this morning. They were both great.

The cleanness of certain things in the room. The coffee mug and cup lids were gross. The bathroom was small, the door was too close to the toilet, and I felt like i would bump my head or leg on the door if I moved the wrong way. The bathroom was missing, handsome, and the lighting was dark.

The location was fabulous! Just across the road from Newark Penn Station, NJ. There is an overhead enclosed thoroughfare with a few shops along the way that takes you from the hotel directly to the station. The bed was very comfortable and the room was a generous size. The lifts worked very well, so good if you have mobility issues. The pizza we had at the cafe was the best we had on our 9-week trip!

There was nothing bot to like

Location was amazing! To go from the train station to hotel with a walkway was great. And staff was so friendly and had great food suggestions.

I really don't have anything. If I had to say something, This is probably out of hotel hands but the walkway to the Prudential Arena was closed on Sunday and there was a hockey game. It was annoying but will not change my opinion of the place at all.

Location, since we arrived to the area by Amtrak train and utilized PATH trains to/from Manhattan each of the two days we spent in Manhattan. Friendly, engaged and helpful staff at front desk. And, our room was very comfortable; we had stayed at this hotel on a couple of previous occasions and returned because of our positive experiences then. We would definitely stay at this hotel again.

The only issue we experienced was that the bathroom sink was fairly quick to backup and increasingly slow to drain; which we didn't report to the front desk until the night before we left, because it had not gotten quite bad until then. In any case, we would definitely stay at this hotel again.

The location was convenient being that it was attached to the train station.

Maintenance was replacing a light in the bathroom when I arrived. Luckily I had 2 rooms booked so I was able to place all my luggage in the other room while I waited for my room to be free.

Convenient location for connecting with the airport and PATH for visiting NYC The restaurant meals were very good, and the bar and service staff were excellent. The shuttle drivers were very good and helpful too.

We left the hotel for the weekend for a driving tour of the Hudson Valley, and checked back in on the Monday. It was frustrating that we could not leave our heavy bags in the storage lock up whilst we were away for a couple of days, but understand there may have been security issues at the hotel.

The property is extremely convenient for anyone needing to travel into Manhattan, Hoboken, or anywhere on the NJ Transit system. During normal business hours, there is a bridge connecting the hotel directly to NJ Penn Station, but even if that's not open, you can walk right outside the hotel entrance and cross the street (under an overhang, so no worries about rain or snow), and you will be in Penn Station. The hotel was also decorated nicely for the holidays when I was there in early December, and there is an on-site restaurant/bar that always looked inviting, but I didn't wind up eating there.

Not a lot of good food options right around the hotel (or at least not ones I felt too comfortable checking out after dark), and unfortunately the airport shuttle doesn't run early in the mornings, but that's about it.