The shuttle driver was friendly and helpful. He lifted my suitcase for me, which was very heavy. The ride from the airport was fast, and the driver was kind. The woman at check-in at the hotel was very friendly and helpful, since I had told her it had been over 22 years since I had last traveled by plane. The room was clean for the most part, but seemed to be a little dusty. I had a glass if white wine, a Club Sandwich and French Fries for dinner in the downstairs restaurant. The food was very good and the service was outstanding. The waitress was excellent.

The room as overall very clean, however, it was a bit dusty. It was outdated. It could use some new furniture. There was only enough coffee for one cup. I would have liked to have more without having to get dressed and going down to the lobby for a second cup of coffee.

There was free coffee and tea service. Christmas/holiday decoration was beautiful at the front desk and lounge. Staff at the desk were very kind. Even though my first name and the last name was written opposite in order, the front desk lady quickly managed and processed it and we had no problem checking in because Japanese people write name last name first then first name. Requested early check in and paid $40 which I thought was reasonable.

We were group of three, the number of towels in the room were not enough so I asked the house keeper to bring extra, the front desk manager handed it to us so I paid him tip.

Staff, free shuttle to EWR, room layout, view of EWR, bed. Power outlets on bed table were most useful.

CONCIERGE LOUNGE LOCATION & REDUCED HOURS: ● Located on 1st floor, instead of on Concierge floor (10th floor). Inconvenient to use. ● Breakfast hours end at 9:00 am. Most concierge clubs I've visited have breakfast until 10:00 am. Hors d'oeuvre Hours end at 7:30 pm. I prefer they extend to 8:00 pm. BATHROOM LAYOUT: ● Bathroom Vanity top is small. Needs larger countertop. LIGHTING IN BEDROOM: LIGHTING: ● NEED more sources than just 2 bedside lamps

Best place to stay overnight with kids after a long trip with late arrival at night. Excellent shuttle service, straight out from each terminal every 15 min even late at night and 5 min ride away from the hotel. Smooth and fast check in check out. Breakfast until noon was a big plus. Family friendly staff is an extra nice touch. Perfect experience overall. For other families references: Took us about 1h30 from landing to be in bed #traveling alone with 3 kids -long distance -international flight.

Very conveniently located a short courtesy shuttle trip from Newark Liberty International Airport. We arrived late in the afternoon and had a very early flight the next morning so that was of particular value to us. The property is clean and comfortable with good food options on site. Staff were professional and available when needed.

The digital room key on the BonVoy app worked just fine in the elevator but wouldn't open our room door, which required a trip back down to reception. The representative quickly issued two regular room keys and said that there had been problems with getting the digital keys to function properly, but they were working on the problem.

The location was perfect to the airport and to get into the city. The bed was very comfortable and shower was really good.

The pillows had no support for your neck. They went completely flat. The carpet was not stretched out it had humps in it. We got there early and they had a room ready for us but because we were an early check in we had to pay an extra $50.

Excellent location by the airport. Very clean, nice lobby, spacious, clean room and bathroom. Good internet. Very helpful reception staff. The availability of the free shuttle, which is running 24x7 every 15 minutes, is very convenient.

The only available outdoor parking lot for hotel guests costs $33/day (hourly $12) which is expensive for a non-valet setting. Mediocre and expensive breakfast and dinner options.

Staff were very friendly and accommodating. They were very well trained. Room and hotel and restaurant were very good. Comfortable, clean, good food and service in restaurant. Better than expected.

We paid over $500 for a concierge floor room, but the concierge amenities were on the lobby level. Not the convenience we thought we were getting.

We had a handicapped-accessible room and my mother, who has mobility challenges, needed a more sturdy and comfortable chair. Monique at the front desk found a chair with arms that she sent up to our room. She was so thoughtful, kind and understanding.

The office-type desk chair in the room. Would prefer a more comfortable armchair.

Very close proximity to the airport, however walking is not possible. Convenient shuttle every 15 min. Nice bar for dinner or drink. Windows frame well sealed, noise from airport is not existent.

Due to the fact that the building is very old and air conditioning is not replaced, it makes a lot of noise but it should always be on to circulate the air.