The shuttle is NOT with the other hotel shuttles! It is terminal C, far left side when walking out of terminal. Hotel is new. Clean and modern. Comfortable bed. One of few airport hotels with restaurant serving until 10pm.

Wasted a lot of time looking for shuttle. Should be clear when booking and should be on confirmation email.

I liked peoples and place.

Booking doesn't inform you that you need to make an insurance retention, this is annoying, because if the person comes without a card and only with cash, they won't be able to stay.

Very friendly staff, from the shuttle driver to reception to the restaurant. Top notch staff. My room was good size, bed comfortable, coffee maker in room. One important note; follow the instructions on the hotel's confirmation email re: summoning the shuttle from EWR. They pick up at each terminal, not at P4 like the other hotel shuttles. I thought the breakfast was good as was lunch in the restaurant. You get a view of the Manhattan skyline from the restaurant.

Close to the airport but not in a neighborhood you'll want to walk around at night in. The hotel is safe though. Fenced, with security.

Rooms are nice and comfortable.Clean.

It was a mess with airport shuttle-we were 3 families by airport shuttle point thinking what to do as shuttle was not arriving.After calling hotel several times they took the phone and told shuttle is in other point in airpprt.No info anywhere about it.

The room was fine, staff pleasant.

The one person working was too busy to answer the phone. The shuttle did not pick up at the P station stop with the majority of other shuttles. This was an exhausting and unposted inconvenience.

Nice welcoming reception, people friendly and iced lemon water to help yourself. Shuttle bus from the airport. Large room, shampoo and conditioner and body lotion provided but no shower gel. Microwave, coffee machine and fridge but would have been nice to have some bottles of water.

Unclear where to get the shuttle bus from . We followed signs to the hotel shuttle bus part of the airport, phoned the shuttle bus only to be told they couldn’t pick up from the shuttle bus area so we had to take the air train back to the terminal. Air conditioning unit was right next to the bed and rattled so we had to turn it off. No water in the room and no shops nearby. When you arrive off an international flight and it’s 3am your time you don’t want to be going out finding a shop to buy water.

Staff were super friendly. Free shuttle to airport 24hrs. They don't have a schedule. The bus will keep on going in loops. The breakfast starts pretty late at 7am , if u have an early flight to catch , u probably will not be able to have breakfast. The room is nice , clean and big

The room doesn't have bathroom amenities like toothbrush, toothpaste etc. When called front desk, they can only provide toothpaste which is strange .Bathroom only has shampoo and conditioner, there is no body wash. Room lightings were pretty dim

Excellnt stay. Beautiful new facility. All the staff were friendly and helpful. The rooms were so clean and comfortable. The gated lot lent to a feeling of safety with security in the lobby also. The bar on the 9th floor was delightful. Hani the bartender was excellent and the view of Manhattan was beautiful. The small touches like slippers provided in the room , fresh fruited and fold water in the lobby and outlets on yhe benches in the dining area were great.

The windows had shades but real curtains would be helpful in the sunny mornings. A small shelf in the shower for toiletries would be helpful.

Friendly staff. Near the Liberty Airport (which was key for us). They have a free airport shuttle, and they were even able to transport our two bicycles in bike boxes to the airport. The facility is new and has lots of security, a safe place to stay. We stayed here for a week while sightseeing in NY City. Our hotel room was plenty big for our two bicycles as well.

Breakfast is very good, in a beautiful 9th floor location - but the breakfast contents - they are still learning how much food is needed each morning, so can be a little awkward. The area around the airport is a little iffy being industrial - but again, at the hotel. it's gated with security - it felt perfectly safe inside and in the parking area.

Breakfast

An hour of waiting for the bus shuttle, the windows are permanently closed