Excellent place to stay. Rooms are really well set up, plenty of space and room for storing ski gear and luggage. Bed was so comfortable. Shower is a great pressure and a great relief after skiing. Hot tub is also great. The best part is the service and attentiveness to the traveller's needs. The hotel was in contact several times prior to the stay to find out the reasons for our travel and our needs. We also got a lovely Christmas basket from them which was really appreciated. Great reception area with a fire and couches, really enjoyed sitting down having a drink and talking to people.

It would have been great if there was daily room service rather than every third night, but it is not a big deal. They just need hooks in the bathroom to be able to hang your towel if you need to reuse it. But this issue is standard in every single hotel I have ever stayed in.

Great big family room with 2 king size beds in one room, and a queen bed in another room. The beds are and the rooms are very clean and comfortable. Big TV, plenty of space for storage. There is a safe box available. Enough towels and shampoo/conditioners/lotions. Additional touches, such as makeup demaquiage wipes are a nice touch. It's a close 10-15 minute walk to the downtown (but if you decide walking, you need to pass under the railroad).

If you have mobility issues, you might have difficulty with bringing your suitcases up the stairs to the 2nd floor (in our case it was not a problem, so that is just a warning) The bathroom is shared for two rooms, and consists of a large sink outside of the bathroom (in the room, not in the bathroom). while the bathroom itself has only a bathtub with shower and toilet, very limited in space. For management: I would suggest adding some nice touches to the bathroom itself.

Nice friendly environment. Need dry breakfast options available, bagels, English muffins, toast. Orange juice and fresh cold water that you don’t have to pay for. Quick breakfast items, premade sandwich sandwiches etc. This should all be complimentary.

No fresh water to drink, no breakfast item’s unless you pay. Need dry breakfast options available, bagels, English muffins, toast. Orange juice and fresh cold water that you don’t have to pay for. Quick breakfast items, premade sandwich sandwiches etc. This should all be complimentary.

We were traveling from California to Washington, it was just a stopover, easy in and easy out was what we needed and we got it. The room was big and comfortable and quiet. Close to Black Bear Diner and Starbucks, perfect !

It wasn't cheap but it wasn't overpriced either. I'm just saying we did not get a blockbuster bargain on the rate. We absolutely got our money's worth. The thing we didn't like was not your fault, there are no public restrooms at gas stations in Oregon, why ? That made zero sense to us and we have never encountered that anywhere but in Oregon.

Wow! This is the only place we will stay at from here on out. I have to go to Bend every three months for medical and our Maine Coon cat travels with us. Very few places allow cats and those that do, are usually cramped and not as clean as we prefer, and it is a by guess by golly as to the beds and linens. Not only are the beds, room size and linens superior, the staff is as well. There is a Black Bear diner right next door so if I need to sleep in, my better half can go over there for coffee.

Nothing.

there is nothing I didn’t like. it was clean and newly remodeled. aesthetically pleasing 10/10 on vibes. ample parking. comfortable bed. best hot shower I’ve ever had in my life, no lie. room had a fridge, microwave, iron, ironing board, loads of storage space for luggage etc., a safe, and a huge wall tv. the staff was friendly and warm, and not in a canned way either. the lobby had a fireplace and bar. there was a cute patio. and the place had a pool. prior to stating I read the reviews. apparently some stayed during the remodel and had issues. I had none. zero. I also read someone didn’t like the location of the pool. when I arrived there were people in the pool beneath our room which were directly over—zero issues. the guests were being respectful of noise AND the room felt insulted because the minute I closed the door I heard nothing. two other complaints from reviewers I observed: the sound of the train. I heard it go by a couple times, but it was lovely. who doesn’t like the sound of a train? it was in no way a busy, or reoccurring sound. and finally, someone said it was located downtown but not hear anything cool. o beg to differ. walking distance are a million places to eat, a killer thrift store called city thrift, and a bookstore/coffee house. I travel for work A LOT, and this was by far my favorite stay all year. glean from my review what you will, and if you have any other questions you can always reach out to the staff, they’re super friendly.

nothing it was a perfect stay.

The room was clean and spacious. Having a sink and extra counter available outside the bathroom made getting ready in the morning and evening a breeze! The beds were very comfortable and supportive.

The free wifi connection was s...l...o...w... and we both were grateful to have unlimited data plans on our phones. The location, while ultra-convenient, did experience road noise we could hear in the room at night.

Room: Our room was the (2) California King on the second floor. The room was great and space was plenty for the 3 of us. TV worked great, plenty of storage for us all and fit our style. Parking: Easy and always plenty Breakfast: No breakfast so plan accordingly. However in lieu of breakfast they do have free coffee the lobby.

* The A/C was a little iffy at night. We weren't able to keep it cold but didn't affect our enjoyment of the room too much. * No breakfast but plenty of options around the area

This is a nice property, plenty of parking and the rooms are quite large and very well laid out for storing your gear. Clean and comfortable and contemporary design. Beautiful lobby area and also a firepit area. There is an outdoor pool for summer but it was closed in March. There is no restaurant but the lobby has coffee, snack and some pre-prepared food to get your by.

There was nothing I did not like.

The location, the rooms, bedding, pool, outdoor sitting area and indoor sitting area are great.

Our room smelt like smoke and we were really uncomfortable with how smoky it was. Once we complained we were told there is a smoking area behind our room and the smoke was probably entering through the vents. This needs to be changed. No offer to comp our waters or make our stay more comfortable as a result of the smoke, was very disappointing. We love Bend but we switched hotels because we didn’t love this stay.