Location was great, loved that it was a smaller accomadation.

Parking was challenging for full size truck. Also room had trash in the seat cushion in the back of the chairs.

Staff was wonderful, on checkin because it was my husbands birthday, there was an ocean view available and the upgraded us to this room no extra charge. second day had trouble with the tv cable box a gentleman came up to room to assist us, and he had to call the cable company but he up dated us when they had fixed the problem. Second time staying here would definitely consider staying here again, positives out weighs the few negative.

The queen mattress was aweful not comfortable, kind of sank into the middle. wish they had a small microwave in room to heat thing, there was one on open areas on third floor we was on second and ice machine not working Half the time. room not. completely clean notice wrappers and things under bed from previous client

Great location on the promenade but away from the busy area. Nice view and easy beach access. The room had a very comfortable bed. The room had newer finishes and decor such as upgraded bathroom fixtures with duel shower and automatic night light, nice tile. The decor was modern and attractive, with a very quiet mini fridge. The space was organized well. The view was great. The service was very good, very friendly and helpful. The room was clean. The whole place was quiet and peaceful. Parking was convenient.

The windows were screwed shut for safety so we could not get the ocean sound or fresh air. (The side windows of the bay window could be replaced with something safe that opens!)The room had a Keurig coffee which is a thumbs down for me. I prefer an old fashioned drip coffee pot that has less plastic waste and can heat water for tea. Also, the room had only paper or plastic cups (rather than glasses and mugs) so that one couldn't really heat water in the microwave either and again, more waste and felt cheap for the price.

The view was great! The staff was very friendly.

I was in the Timber suite, 4th floor. One of the windows had condensation (bad) and needs to be replaced. The finishes needed an update. The carpet especially wasn't clean (stained). There needs to be more outlets - perhaps a bedside table light with outlets in it? I get that I was paying for the view which was amazing, but it seems like the room needed something more. I stayed at another establishment the week before (down the block) which was also oceanfront for the same amount ($317) and it was more updated and included breakfast.

The fourth floor was completely remodeled. Everything was beautiful and very tasteful. Staff was incredible and accommodating. My second stay there, first time with my wife, and definitely not our last 🙂

Only thing I can actually think of was uncomfortable pillows. They seemed very flat. We had an issue with the wifi, but the nice lady downstairs fixed that immediately. Also I wouldn’t really call it an issue, but being on the fourth floor you’re gonna sit by the windows and enjoy the incredible view. The windows should be spotless for that in my opinion..

Great view. Lovely room.

I was not offered any breakfast. I didn’t know breakfast was offered with my stay. Receptionist was kind although I did not receive a receipt for my stay.

I was confused in the hall room what door to use to go out to the beach. I opened one door and there were a stockpile of mattresses. When I saw a door that Bell tower, I tried opening it thinking guests had access to some view point, but lol it was the name of the suite. I’m sure others tried attempting to open it. I think you should change from naming suites to letters or numbers.

The manager at this hotel was very accommodating. I had been staying at a sister location of theirs and needed a larger room. They let me transfer the balance of my payment at the first place, and apply it to the new room at the second place. Place. What amazing customer service.

For me it was not a huge issue, but they were doing a remodel on the third floor and the fourth floor. I could smell the paint and the new drywall, and there was a fair amount of background noise during the day. For me it was a little bit of an adventure but that's how I look at life. Also, because I was gone most of the day it really wasn't a big deal. All in all, I like the hotel very much

We required dog friendly rooms, so we took what was available. On the day of our arrival we learned that one of our reserved rooms (reserved for 6 months) was not available, but they accommodated us on another floor which was helpful. I'm just thankful there was a room available or we would have had a problem.

The hotel did accommodate me, but I needed an accessible room and apparently there was only one in the entire property. I understand they are remodeling some rooms so I hope they add bars and easily accessible showers.

The room very well appointed. If a bit small, it was upscale. But the best part was the fabulous view of the ocean over the Promenade and the beach! One can spend hours just sitting in the comfy chairs facing the window, and taking in the view. The bed was very comfortable but for some (not all) of the pillows, which were kind of flat.

The hotel has no restaurant anymore. It's a shame that Maggie's On The Prom has closed. I remember dining there in 2020... On the bright side, renovations re in progress - I hope something good will replace Maggie's. The fridge does not have a freezer. This is a flaw of 90% of upscale hotels and my pet peeve. Does not having it really save that much electricity? Your neighbor next door, Hi Tide Inn, is less luxurious, but having freezers is one thing they sure do right. I carry a freezer bag with ice packs and a freezer always comes in handy.