I had an exceptional experience during my stay! Raquelle was an amazing host who went above and beyond to ensure everything was perfect. Her attention to detail and warm hospitality truly exceeded my expectations. The rest of the front desk staff were equally professional and welcoming. A special shoutout to the wonderful lady who was serving breakfast. She was truly fantastic and made mornings even better with her kind and attentive service. The rooms were comfortable, and the price was very reasonable for the quality of service.

Being across from PNC Park was extremely convenient. The housekeeping staff deserves to be recognized. The room was exceptionally clean!

Parking is apparently not guaranteed. We wanted to leave at about 9:00 for a brief outing. We were told by the front desk staff that they couldn’t guarantee we would have a spot when we returned. She told us we could park in a certain garage down the street and they would reimburse us in the morning. We decided to risk it. There were no spots when we returned an hour later. After discussing it, we made last attempt and found a car hesitantly leaving their spot. No parking in a room that expensive, is unacceptable. In the morning, around 9:00 a.m. we had no hot water. I have no idea how a hotel that large can run out of hot water.

Josephine and Raquel were more than accommodating. They are the frontline of your hotel and exceeded my expectations! They both made us feel at home and helped with the surprises I had in store for my girlfriend visiting Pittsburgh on her birthday for the first time. Byrd, your shuttle driver should be commended as well. He is personable and funny and made our rides special!! What can I say about Meeka. She livened up the experience in the lobby/breakfast area, always with a smile and great joy for not only us, but all the other guests we saw he interact with!

Very well situated for the city centre. I received a pleasant welcome, the room was spacious, clean, and warm. The bed was comfy, water hot and water pressure very good. Good supplies in the room, including kettle and coffee, shampoo, conditioner, soap and body wash. Check out was swift and pleasant.

I’m a Brit so tea options in the room would’ve been welcome! There was suggestion of a vending machine in the hall but I could only find ice.

Gnomes were big, liked having a pull out couch, staff was very helpful and nice.Maintenance got back to us when we needed extra items very quickly. Breakfast staff were extremely friendly and accommodating.Maintenance got back to us when we needed extra items very quickly. Breakfast staff were extremely friendly and accommodating.

Pool area was too steamy and hot. Water temp great but felt like a sauna.

Location, staff, beds, room size

Lighting in bathroom and vanity is terrible. Bathroom was fine but needs updating- tub was chipped, tub faucet about to come out of wall, and would not switch from shower head to tub faucet so no bath. 1 out of 2 elevators working but the staff had clear signs telling everyone they could use the service elevator so that was nice!

The room layout was great. Nice breakfast.

The elevators didn’t seem to work properly. We just used the stairs instead. Also, parking being $27 was a lot. And something that should be included in the overall price. The parking lot was very difficult to navigate too. We have a large vehicle and found the last spot. Tight fit.

The bed and pillows were comfortable. The location to PNC Park is awesome. The gates are literally across the street. The room was clean.

The breakfast was not so good. The scrambled eggs were dry and the sausage container was empty. The TV is small and I hate that the bathroom sink is not in the bathroom.

Best thing was the helpful and friendly staff who couldn’t do enough for us, location was spot on, and the room was really good. They let us use the shuttle service to the vehicular which was very helpful.

the only very slight thing (and it made no big difference) was the breakfast scrambled eggs were cold and a bit dry! Probably our fault for being a bit late!!

Front desk staff and breakfast staff were great. Elevator was fast. Room was well supplied

Bathtub dripping. Fans or A/C in hallway were very loud. Juice machine at breakfast nook was broken one morning and no other cold drinks were provided except milk.