As much as we loved the hotel and its location it was the staff that made the difference in our stay .. The 2 women at the front desk were more than amazing in their attention to the customers and put a smile on people’s face for sure . I wish I remembered their names . Cameron was absolutely amazing, polite , professional and genuinely motivated to enhance the experience of our stay . I do hope Hyatt management takes the time to c who worked the desk on 9/6 9/7 and take the time to acknowledge a job well done to these nice people . My wife & I are going to Pittsburgh again and likely a couple times a year and wouldn’t consider staying at any other hotel at the north shore .

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Staff was very attentive. After the long drive I needed to pee really bad. I casually mentioned it at the front desk. Two seconds later, the clerk handed me a key card to use the lobby restroom. When I returned he had me all checked in! Breakfast was excellent for being free buffet style. Many choices for this vegetarian. Clerk quickly got me some hot water for my tea when the big dispenser ran out. Tea was a good brand too, not the cheap biglow that most hotels have. During the games there was an attendant in the parking lot that was super friendly to my partner. Bed was comfortable. Location perfect for sporting events. Lots of restaurants within walking distance. Only used our car once and that was to visit someone outside of the area

Wish the pool was bigger for lap swimming but that's not really a big deal

This was our first visit to Hyatt Place. The room was very spacious, clean, comfortable and great air conditioning. The breakfast offered more than most hotels including some healthy options. A small bar in lobby is a nice option and serves a limited food menu. We absolutely loved the location as it situated between both the baseball and football stadiums. Two blocks in either direction. plenty of great bar and food options within a multi block radius. The staff was extremely helpful and professional!

Check was not until 4pm. However, you have the option to leave your items secured with staff or leave in your car in a gated lot.

Definitely a nicer hotel. The staff was friendly. Rotating breakfast that had a good variety of options, from pancakes to breakfast tacos. Decent walking distance from most places - close to the baseball/football stadiums, across the street from the Museum of Illusions, a short walk to several restaurants/bars, and barely a 3-minute walk to Stage AE for concerts/events.

I didn't like the parking fee tacked on upon check-in. I understand they "need" to do it being in a city, I just wish it would be more transparent and less of a surprise. The beds were also minorly uncomfortable in my opinion. I also wish breakfast was served for a little longer on weekdays but other than that I had no complaints.

The location was pretty much perfect, walking distance from many restaurants. We came down for the Suicideboys concert, so the location was also a perfect distance from the arena without being outrageously priced. The brewery right down the street was amazinggg. The food and the service were both 10 out of 10. Don’t even get me started on the beds, soooo comfy. If i knew what pillows they purchased I would buy 12 of them. The people at the front desk were super sweet and friendly and provided a smooth and fast check in. I would absolutely stay here again.

We really enjoyed our stay. Loved the location, amenities and breakfast.

After we checked in, we decided to get some food. I went to the lobby to purchase drinks from the provided drink station. There were 3 staff persons at the front desk. I stood by the counter to purchase my drink and one of the staff looked at me and proceeded to walk in the back. The other two staff continue checking in people that were standing in line. Once I wasn't helped for a few minutes I decided to then stand in line behind all the people checking in. I eventually was helped after numerous people were checked in. I do believe the staff person standing by the counter not checking people in, who did see me should have rung me up for my drink instead of walking away.

The location is perfect for game day

Check out is 11 but had cleaning lady knocking at my door at 9 am waking me up to see if she could clean the room.. I brought it up to management upon checking out. The manager told me it’s an acceptable policy to wake up guest because the cleaning staff isn’t sure if someone is in the room or not. He was smug about it as well. All I wanted was an apology and to hear that it was out of line to awaken a sleeping guest in this way. Contacted Hyatt and they didn’t care this policy is being used at their venue. Had a good trip up till then.

Good Hotel, although it's older than what I expected, it was very clean and comfortable. The rooms were large and spacious. It's located in a street full of bars and restaurant, and between the Acrisure Stadium and PNC Park. What I like the most was the breakfast -- it had everything you could think of. The staff was also very helpful and nice. I recommend it for the location and comfort.

The furniture was a bit outdated and not in the best conditions. The walls and carpet were also old.

Location was amazing to the Benedum Center. Beautiful walk by the water and over the bridge. Felt safe for being in the city.

The lady when we checked in was not very friendly or informative. I had to ask about where to park and where the elevators were. She didn’t give us any information about the breakfast. The hallway also smelled of pot. Even my 8 year old daughter noticed. When they make a comment “I thought this was smoke free?”, not usually a good sign.

We have stayed here multiple times and it is always the best option for any event on the North Shore, especially with families. You can't beat breakfast and a couch bed. I also say it now and it always rings true, your front desk staff is the kindest and absolute best each and every time.

There were earthworms(?) on the floor of the pool. Our kids had already been swimming for a bit so we kind of just brushed it off like "there is a lot of chlorine in here" but it definitely made us a little concerned.