Property is a great location to access the Providence Place mall and AMP sports center. (The old Dunk.). Convention center and parking garage are also attached. You have easy access to the sky bridge walkway for having fun in a few different locations without having to go outside. Flemings steakhouse on property for food, and the coffee shop is finally back open post Covid. Their “Stance” brand of coffee is terrible so don’t expect much but the food is fine.

If the convention center is in use, be prepared to Walk and be amongst crowds of convention goes that on weekends were cheerleaders/volleyball teams for meets being held in the center. Jams up a lot of the hallways that are wide open on Friday… not really the property’s fault but some guests might take serious issue with the crowds. The rooms are in need of an update honestly.

Very high floor with lovely views. Very conveniently located right next to providence mall. Helpful front desk and cleaning staff. Newly renovated Asked for a hot water kettle that was provided after some persuasion.

too expensive for the quality of the hotel

The hotel is a beautiful property located adjacent to a shopping mall and the state capital building. The lobby is wonderful and makes it easy to find the great restaurants and other amenities. The rooms are very nice and are such a great value on booking. The staff was very friendly and helpful. Be prepared to pay a bit more at the restaurants and bar, but the quality is good. Take advantage of signing up for the rewards program and it has advantages immediately.

A bit more of a choice for breakfast would be nice. There's a restaurant for about $42 each person and a small cafe with limited choices. Food was good but a bit pricey. Valet was very convenient but maybe a bit high at $38.

The property has a lot to offer in means of amenities and what’s around the area great location! The front end staff weee great all helpful as well the cleaning ladies Maria and Diane exceptional. Customer service attended to every thing myself, and I just needed it for our rooms. The room was great with great views of the downtown area, very clean well stocked, plenty of space large room with streaming Tv was a plus and Internet access! The property was very busy but well organized and had a resort vibe in a city setting. Great stay!

The parking was a bit busy but well organized, the pillows on the room were extremely flat not too comfortable but didn’t not ruin my stay or experience.

My husband and I were headed to St Marten for a family vacation. An expired passport, discovered at the airport, left us with a week off and nowhere to go. The disappointment was compounded by the deaths of two beloved family members. We needed a place to decompress and heal from it all. When we arrived, Bela was at the front desk, where I shared our story; she did her absolute best to make our stay as perfect as possible. She graciously gave us an early check in, a beautiful room, great suggestions for dining and getting around, a welcome cheese plate and a late check out when departing. The room was perfect and the bedding comfortable, just what we needed for restorative sleep and relaxation. While this was not the vacation we were anticipating, Bela helped us make lemonade with the lemons we had been handed. Thanks to her and all the wonderful staff, we will be lifelong Omni fans!

Stayed in east tower. Corner Room 1565. Updated bathroom, but furniture definitely needs replacing. Room was quiet. Very convenient access to Convention Center and Providrnce Mall with skybridge. Room was clean with no odors, even in this older wing of Hotel. Try Saladworks and coffee shop across the street. Valet parking at $38 was expensive, but no problem getting car within 5-10 minutes.

Front desk DID NOT inform us at check-in that we must request housekeeping if we wanted daily service. All cleaning staff were friendly and after first day we got the cleaning taken care of.

location, clean and friendly

The hotel bartenders at Fleming’s were rude and ignored us when we tried to get a drink. We waited patiently for 30 min, found a seat at the bar, sat for another 10 min and no one spoke to us. Not one of the 6 people behind the bar even tried to make eye contact. Before we walked out, the bartender addressed someone standing right beside us. My husband said we were waiting and she did not apologize but said ‘how was I supposed to know’. We left and went someplace else. Also check out was at 11am and the house keepers not only knocked on the door at 10:15 but walked in at 10:40 when I was in the shower.

Room was spacious, staff was very friendly and I had a very restful stay. I checked in for the night and checked out the following morning, but the bathroom was so wonderful I spent a bit longer in the shower than expected, slept very soundly and the temperature was fantastic. I appreciated the coffee machine. The wifi was great. Check-in was very prompt and the staff was very helpful. Also, I was on the 12th floor and got a beautiful view from the top.

Everything was great so not applicable question

Comfortable room, cracking views over the city, excellent gym, friendly, helpful staff, would happily stay here again. Flemings restaurant - and especially - the bar were also very good fun, great staff.

The restaurants are not part of the hotel, which is a little confusing and the service at the one morning we had breakfast was very poor (nothing to do with the waiting staff, I must add). All seemed liked a new operator or system had recently been introduced and wasn't quite up to speed yet.

The location, we had a tournament at the convention center and was able to go from the hotel to the convention center and from hotel to the mall without stepping foot outside.

The front staff admitted to not picking up the phone because they are short staffed. The hotel eliminated the position of the phone operator which leaves the front staff too busy to answer the phone while they are checking in the hotel guest.