Check-in was great! We arrived a little before check in time, but it was no problem because our room was ready. 2 minute check in is 👍 Location is awesome. A little off the parkway but almost dead center of town. Walk down past the big brown water ball at Ripley's and adventure awaits! Haunted Adventure to the left or turn right and find The Super Fun Zone and Mountain Coaster. Not to mention The Donut Friar and Anakeesta! So much to do and you're right in the middle of it! The room was nice. The A/C worked great. The king bed was so comfortable after a day of walking and riding and more walking and golfing and more walking. There was a lot of walking! 😳 Breakfast the next morning was awesome. Biscuits, gravy, pork chop, potatoes, waffles, lots of cold options too. Yogurt, cereal, fruit, Different juices and coffee. It was a fun trip with so many more things to do, (like The Terminator) we will be back!

Our bathroom wasn't very clean. Mostly the shower. Sink area and toilet were ok, but soap or cleaner residue was plainly visible in the shower floor. Hot water and some sloshing it around, remedied the problem. Everything else was good.

the stay was amazing for my first trip to Tennessee. Staff was very friendly and helpful. Beautiful view and everything was in close range to walk. Nigh time lights are amazing. Will come back for another trip.

Needs signs up to be aware of bears. Breakfast food wasn't tasteful at times, bugs in the room and didn't like that you have to put in a request for room to be cleaned.

The location was great. Could walk to everything. The beds were really comfortable. The room was really clean. The breakfast was really good. They had waffles, bagels, muffins, sausage, eggs, buscuits and gravy. And coffee and different juices.

We were not told there was overflow parking when we checked in, which made for a confusing situation when we got back late from Dollywood and couldn't find a place to park.

Room was clean. Location of motel was off the main strip so it was quiet at night. We were surprised by the wide array of breakfast foods…eggs, biscuits and gravy, bagels, muffins, cereals, make -your-own waffles, assorted coffees, teas, and juices.

While the breakfast option were very good, the tv in the breakfast room was on politics. We asked to change it, but they did not. Since we were on vacation, it would have been nice to listen to something other than that.

Close to everything. Breakfast was delicious

Checked in on Monday and checked out on Friday, and was told the room would be serviced on 3rd day. Which never happened. Had to continue to ask for clean towels. When asked about being serviced was told we had to ask for it. Had 4 people and only had 4 towels for a week stay.

Love the quick and early check-in. Got there at 2:00 pm. Check-in is usually 3:00 pm. I was just looking to get a parking lot pass but the nice lady at the front desk got me checked in in about 2 minutes. We got in our room, got our snacks in the fridge, turned on the a/c because it was almost 80 degrees on Halloween 🎃. And took off to go trick-or-treating...all before normal check-in time! Nice! Location is almost central to everything. If you don't like walking or just don't want to walk the entire time, tram stops are nearby. I thought the bed wasn't that comfortable. Wifey disagrees. Used a "princess and the pea" reference. Suppose I'm the princess, in this story! 😅 But maybe I was just awake, chomping at the bit, waiting for the breakfast buffet...which was excellent, as usual! Biscuits, gravy, pork chop, potatoes, waffles, cereal, bananas, muffins, milk, juice...yummy! Got our bellies full, packed our stuff and thanks to the no hassle check-out, just typed "OUT" as a reply to a text received from the staff earlier in the morning, we were on our way back home! (Stopping to play Mini-Golf and a 1/2 price candy run at the Russell Stover's store before hitting the interstate) Another excellent stay at an excellent establishment!

I think the carpet in the room could have been vacuumed a little bit better. There's a transition from tile to carpet, and there was definitely some debris left on the carpeted area near the bed. That's it...all else was great!

One of the cleanest hotel rooms i have ever been in and the room was very spacious and bed very comfortable

No fault of the hotel but seemed short staffed during breakfast time but the staff member that was doing breakfast was a sweetheart just had his hands full with rude guests and can you add biscuits lol

Breakfast was good. I liked the location close to everything right in downtown but very quiet. Good stuff, cleaning lobby and breakfast area all the time. Many things are renovated, but hotel is old. Were watching bear from the balcony.

I wish the air conditioning unit would be away from the bed, or at least the option to change the air flow to blow up, not in to your face when you sleep. it took some time to figure out how to solve this problem, I placed chair and bags by the unit to change direction of the air flow.

Great location and quiet. The room and Hotel was very clean and the staff was very friendly. A very nice place to stay in Gatlinburg. Close to everything and really do not have to move your vehicle to go anywhere. I would rate this Hotel a 4 1/2 star. I would give it a 5 star but the breakfast was not good.

The ONLY thing we found wrong was the quality of the breakfast. They did not offer milk in cartons the milk was placed in a pitcher in a wine cooler and the milk was not cold and it taste like it was going spoiled. The eggs was fake, the gravy was cold and the chicken was not cooked all the way. So when you plan to stay here just plan to go out for breakfast elsewhere. But everything else was great!!

Shereeka <---(possible spelling error) at the front desk at check-in and check-out... Absolutely kills it! The breakfast buffet (including the crew) was great! The indoor pool was clean and warm. The location is about dead center to everything we like to do in Gatlinburg, and about a 2 minute walk to a tram stop if we want to venture out to The East Parkway.

Didn't like that the room we booked was being renovated when we arrived. But the replacement room was adequate for a 2 day trip. Looking forward to seeing the renovations when we come back in January.